40 complex claims director jobs found

Description The Property Claims analytics team is seeking a talented and highly motivated individual to lead our Loss Insights team within US Retail Markets. The Loss Insights team operates within the US Retail Markets Property Claims organization, playing a central role in the most consequential decisions across the claims lifecycle. The team quantifies the financial impact of changes including the adoption of new tools, vendors, and process innovations that affect how billions of dollars in property claims are handled. This is a team of rigorous, intellectually driven analysts who value asking the right question as much as finding the right answer. As manager, you’ll lead a group energized by complex problems and meaningful work, whose analysis directly shapes claims strategy at one of the world’s largest insurers.   **This role may have in-office requirements depending on candidate location** Candidates who live within 50 miles of Boston, MA;...

Description The creative problem solvers in Liberty Mutual’s US Retail Markets Data Science Team harness the power of data, analytics and technology to develop innovative solutions that drive our US Retail Markets business forward and support a high-performing culture. This group brings together highly talented thinkers and doers ready to challenge the status quo and make an impact. As a member of this cross-functional group, you’ll collaborate with teams across Liberty Mutual to deliver analysis that unlocks insights and sparks new, better ways of working.   The Small Commercial (SC) Product Design and Modeling team is hiring a Senior Director I, Data Science to lead the development and delivery of predictive analytics tools and insights, to enable data driven strategic decision making. This executive-level role will oversee SC General Liability and SC Property data science resources. You will provide strategic and tactical direction at the...

You have a clear vision of where your career can go. And we have the leadership to help you get there.  At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  This individual contributor position works under general direction, and within broad authority limits, to manage commercial claims with high complexity and exposure for a specific line of business. Responsibilities include the coordination of all claim resolution activities in accordance with company protocols, while achieving quality and customer service standards. Position requires regular communication with customers and insureds and may be dedicated to specific account(s). JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of highly complex commercial claims with large...

The State Manager is responsible for developing and executing the business strategy for the assigned state(s) within the Personal Lines Product Department. This role manages growth, retention and profitability and is responsible for planning, forecasting, pricing, product development, regulatory filing strategy, and financial performance of assigned personal lines products and states. The State Manager partners closely with Actuarial, Underwriting, Finance, Operations, Legal, Sales & Marketing and Claims to influence decisions, align priorities, and ensure products remain competitive, compliant, profitable, and aligned with Arbella’s objectives. Key Responsibilities State Management:   Develop and execute state-specific strategies and operating plans to achieve growth, profitability, retention and market share objectives. For assigned state(s), monitor the performance, identify opportunities and risk and recommend strategic actions to achieve results. Pricing...

Salem Five is a growing regional financial services organization with a rich history of over 170 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.   Why Join Us: At Salem Five Insurance, you will be part of a team that delivers more than just coverage, we provide peace of mind to the clients we serve. With experienced professionals across six Massachusetts offices and access to a broad network of trusted carrier partners, we work together to create tailored insurance solutions that reflect each client’s unique goals and values. Whether supporting families, businesses, or individuals with complex needs, you will play a key role in delivering clarity, care, and professionalism every step of the way. This position can be based in our Woburn, Danvers, Gloucester, Plymouth or Norwood office.  ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may...

Description As a key member of the U.S. Casualty (USC) Claims Leadership Team, this role is accountable for delivering an exceptional claims experience while driving loss cost performance, expense discipline, and talent outcomes across a multi-state organization of 300+ Claims professionals. Leads teams of Claims Specialists serving customers across GRS Segments — Major Accounts and Helmsman Management Services — spanning Auto and General Liability lines across all levels of claim complexity.    This leader plays a central role in enabling Liberty Mutual's continued growth in Mobility Solutions segments, partnering closely with Underwriting to align claims capacity and operational readiness with the pace of business expansion. The role combines hands-on leadership of claims operations with strategic accountability for financial outcomes, emerging risk management, and organizational talent development — while positioning Liberty Mutual as a global employer of...

Description You'll work with some of the largest and most complex construction risks in the country, delivering primary casualty coverage (workers' compensation, general liability, auto) for annual practice and wrap-up programs. This role focuses on our Large Construction portfolio, which serves many of the largest contractors in the US, backed by more than 100 years of construction underwriting experience and deep OCIP and CCIP program expertise.   You'll partner with the leadership team, bring deep technical expertise to the table, and serve as the go-to point of contact for frontline underwriting teams on questions, key decisions, and referrals. You'll also help shape and carry out portfolio strategies that keep performance strong and moving in the right direction.   Responsibilities:   Provide expert technical underwriting guidance and formal referral approval across multiple lines of business (auto, general liability, workers'...

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description As a Property Desk Adjuster, you will investigate and evaluate homeowners property claims from start to finish. You will confirm the facts of loss, determine coverage, assess damages, and negotiate settlements within your assigned authority. In this role, you will manage the entire claim lifecycle, including supplements, Additional Living Expense (ALE) claims, contents, and personal property losses. You will work closely with customers, contractors, and other partners to ensure claims are handled accurately and efficiently. A key part of this position is delivering excellent customer service through...

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description Responsible for investigating and confirming the facts of loss for the most complex Homeowners Claims. Determines coverage, damages and otherwise adjusts and negotiates claims within limit of authority. This role provides guidance and direction to junior employees. This is a remote role servicing our Northeastern territory. Candidates should be located in either Eastern or Central time zones. Key Responsibilities Applies extensive experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Litigation, Large Loss, Water Mitigation, Desk...

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description Responsible for investigating and confirming the facts of loss for the most complex Homeowners Claims. Determines coverage, damages and otherwise adjusts and negotiates claims within limit of authority. This role provides guidance and direction to junior employees. This is a remote role servicing our Northeastern territory. Candidates should be located in either Eastern or Central time zones. Key Responsibilities Applies extensive experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Litigation, Large Loss, Water Mitigation, Desk...

Job Type: Permanent Build a brilliant future with Hiscox   Position: Solution Architect – Claims Transformation, Hiscox USA Reporting to: Head of Solution Architecture, US Location: Atlanta/Boston   The Role: The Solution Architect is responsible for designing, governing, and evolving end‑to‑end technology solutions that support the insurance value chain, including underwriting, policy administration, billing, claims, and distribution. This role partners closely with business leaders, product owners, engineering teams, and third‑party vendors to ensure solutions are scalable, secure, compliant, and aligned with enterprise architecture standards. The Claim organization will be going through a technical transformation, and we are seeking candidates with deep technical expertise as well as strong insurance domain knowledge to architect these solutions. The ideal candidate combines this technical expertise with the ability to translate complex business requirements...

Job Type: Permanent Build a brilliant future with Hiscox   Position: Solution Architect – Traded Systems, Hiscox USA Reporting to: Head of Solution Architecture, US Location: Atlanta/Boston   The Role: The Solution Architect is responsible for designing, governing, and evolving end‑to‑end technology solutions that support the insurance value chain, including underwriting, policy administration, billing, claims, and distribution. This role partners closely with business leaders, product owners, engineering teams, and third‑party vendors to ensure solutions are scalable, secure, compliant, and aligned with enterprise architecture standards. Hiscox is transforming the applications that support our Traded/Broker business which today includes multiple platforms and technologies.  This is a great opportunity to drive change that will have meaningful business benefits. The ideal candidate combines deep technical expertise with strong insurance domain knowledge and...

Job Type: Permanent Build a brilliant future with Hiscox   Position: Solution Architect – Digital Experience/API, Hiscox USA Reporting to: Head of Solution Architecture, US Location: Atlanta/Boston   The Role: The Solution Architect is responsible for designing, governing, and evolving end‑to‑end technology solutions that support Digital Experience and the API integration layer in the insurance value chain.  This includes portals and user interfaces that engage both our customers as well as Agent communities.  Hiscox is currently transforming our Digital Experience and this is an opportunity to drive these changes through the US organization and be a part of change that directly affects our customers and business stakeholders. This role partners closely with business leaders, product owners, engineering teams, and third‑party vendors to ensure solutions are scalable, secure, compliant, and aligned with enterprise architecture standards. The ideal candidate...

Job Type: Permanent Build a brilliant future with Hiscox   Principal Quality Engineer   We are seeking an innovative Principal Quality Engineer who will advance our testing capabilities through modern automation and AI-driven methodologies. This position is responsible for establishing an automation-centric approach, designing sophisticated test frameworks, and ensuring quality is integrated throughout the software development lifecycle by utilizing artificial intelligence for efficient test generation, anomaly detection, and predictive analytics. Reporting directly to the Director of Quality Engineering, the successful candidate will support and guide scrum teams, exemplify best practices, and champion ongoing improvement initiatives. The ideal applicant will demonstrate a strong commitment to scalable automation, effective cross-functional collaboration, leveraging AI in testing strategies, and addressing complex testing scenarios. Key Responsibility...

The Senior Analyst is responsible for providing data-driven insight for key business stakeholders, across Coverys internal functional areas .  This position will play a key role in the identification of trends that drive strategic and operational decision-making.  This will necessitate an in-depth understanding of the business, its data, and corresponding technologies.  The Senior Analyst will be responsible for setting, managing and meeting deadlines, ensuring the highest level of data accuracy in all work products.  Essential Duties & Responsibilities Understand business problems, requirements or expectations and translate them into a data driven solutions. Use various applications and systems to extract, transform, manipulate, explore, analyze and report data, using data integration/preparation, analytics, modeling, and visualization tools including (but not limited to) PowerBI, Alteryx, Excel, SAS/SQL, etc. Work with business units to identify areas where...

Job Description Are you looking for your next opportunity? Sompo has a unique opportunity for a Sr. Claims Specialis t in our North America First Party Property Claims team. The successful candidate will be able to adjust commiserate level exposures providing insight and analysis on complex commercial property exposures.  The role includes Claim adjustment oversight of our First Party Property claim business, inclusive of Middle Market, Shared & Layered, Excess & Surplus Commercial based property line exposures. Location: This position can be based out of our Boston, MA, Alpharetta, GA, Charlotte, NC, Dallas, TX, Purchase, NY, NYC, NY, Morristown, NJ or any of our other US based offices. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers. Our business, your impact, our opportunity: What you’ll be doing: Handle Commercial Property claim exposures for...

Job Type: Permanent Build a brilliant future with Hiscox   Corix Operations Position: Policy Operations Specialist Band: Individual Contributor Reporting to: Policy Operations Manager                        The Role: The Policy Operations Specialist plays a key role in ensuring the accurate, timely, and efficient execution of policy administration activities across the policy lifecycle. This role is responsible for executing broker and client servicing requests, including midterm policy changes, cancellations, renewals, and ongoing policy maintenance needs. As Corix continues to scale, this role will also contribute to operational improvements by supporting workflow enhancements, documentation, and cross-functional initiatives that increase efficiency, accuracy, and consistency across Policy Operations. The Team: Corix Operations is responsible for the execution, accuracy, and continuous improvement of core operational processes that...

Grow With Us!  At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Consultant to join our team. This position can report to our agency located in Farmington, CT, Southborough, MA, Canton, MA or Cranston, RI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position. Responsibilities: ​ Develop and execute client benefit strategies; advise clients on all areas of compliance. Assist in preparing requests for proposals and renewals of benefit coverage. Provide client utilization and monthly financial reporting to clients with analysis of activity and large claim detail. Partner with Producers to lead client meetings and presentations, and onboard new clients. Delegate tasks,...

Description The Loss Insights Analytics team sits within US Retail Markets Property Claims organization and is at the center of some of the most consequential decisions in our claims organization. We quantify the financial impact of changes across the full lifecycle of a claim — from first notice of loss through final resolution — including the adoption of new tools, vendors, and process innovations. We are a team of rigorous, intellectually driven analysts who believe that the right question, asked at the right time, is just as powerful as the right answer. If you are energized by complex problems, motivated by meaningful work, and want your analysis to directly shape how one of the world's largest insurers handles billions of dollars in property claims, this is your team.   **This role may have in-office requirements depending on candidate location** Candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Columbus, OH; or...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Join the legal frontline and champion the defense for both the insured and Allstate! As a Senior Trial Attorney, you'll independently manage a complex litigation caseload involving bodily injury, property damage and PIP/No-Fault lawsuits, subrogation matters, and uninsured/underinsured motorist claims. You'll lead trials, arbitrations, mediations, and high-exposure negotiations while providing strategic counsel to business partners and collaborating across legal teams. Stay ahead of the game by monitoring new laws and regulations,...