1063 customer center technical analyst jobs found

Description We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.   Liberty Mutual Insurance is actively searching for experienced System Support Analysts, supporting the Safeco Property & Specialty and LM Auto portfolios. The successful candidate will collaborate with agile squads and cross functional teams to drive countrywide and state implementations that align with our strategic goals and support a high performing culture. This includes performing research to assess the interaction of new products with current offerings, pricing, and underwriting programs, and analyze product platform design to identify any gaps or dependencies. In this role,...

As a team member in Finance at Nationwide, a Fortune 100 company with nearly $70 billion in annual sales, the opportunities are endless! Let Nationwide help create your career journey! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Overview Join Nationwide’s Pet business unit as an Actuarial Analyst and help us protect what matters most—our customers’ beloved pets. In this role, you’ll combine analytical expertise with innovative thinking to design and price products that deliver real value to pet owners. Our team is collaborative, forward-thinking, and passionate about creating solutions that make pet insurance accessible and reliable. If you’re looking for a role where your work directly impacts customer satisfaction and business success, this is the place for you. What You’ll Do Build and maintain actuarial models that...

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. We are looking to fill TWO open Analyst positions on the Annuity New Business Case Management team. Position Overview The Annuity New Business Case Manager is a key operational role within Nationwide’s Annuity New Business Operations department, responsible for the accurate and efficient processing of new annuity business from initial receipt through contract issuance. This team functions as a centralized processing group that manages end‑to‑end case ownership, ensuring annuity contracts...

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: Product Analyst   Location: India...

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.  Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.  When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. At  GEICO , technology isn’t a support function—it’s the engine driving our transformation. We are reimagining how insurance works by building modern, scalable platforms that deliver exceptional customer and business experiences. As we continue our evolution into a world‑class, engineering‑driven organization, we’re looking for a  Senior   Systems Analyst  to help shape the future of our  Workday Financials...

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: People Operations Analyst Location:  India...

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We are actively seeking a talented Real Estate (RE) Servicing Analyst to join the Investments team in our Newport Beach, CA office. The RE Servicing Analyst will facilitate loan set-up and system adjustments in our mortgage loan servicing system (“MLSS”) and assist borrowers with all loan servicing needs for the commercial real estate loans serviced by Pacific...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description The Service Analyst II for NOC Operations is an experienced technical professional in our Standard Incident service team, leading the monitoring, troubleshooting, and resolution of infrastructure incidents across our enterprise technology ecosystem. As a strong contributor to our “Zero Wait” customer obsession initiative, this role drives rapid and effective response to system alerts, ensuring the reliability and performance of Allstate’s critical infrastructure. With demonstrated proficiency in UNIX, Storage, and Backup environments, this...

Job Summary The Product Research Senior Analyst will play a key role in helping our Product Managers and Product Management Leaders utilize data to identify initiatives that drive profitable growth. In this role, you will pull together information from multiple sources, uncover trends and key performance drivers, and translate complex findings into clear recommendations. You bring curiosity, a problem-solver mindset, and the confidence to work independently while still collaborating closely with partners across the organization.   Job Responsibilities Partners with internal teams (e.g. Actuarial, Underwriting) and external partners in uncovering human-centered insights, and skillfully translates these insights into meaningful opportunities for new products. Conducts qualitative and quantitative ethnographic research to uncover the most critical unmet needs and uncertainties affecting business owners and their operations. Aids in the synthesis of research activities to...

OBJECTIVE P/C Operations Quality Analyst Objective To advance service excellence and operational efficiency by analyzing quality data, evaluating voice and digital interactions, and ensuring compliance with regulatory and departmental standards. To identify performance trends, partner with stakeholders to implement improvements, and contribute to the design and execution of quality frameworks, process enhancements, and strategic initiatives that elevate customer service and align with business objectives. RESPONSIBILITIES P/C Operations Quality Analyst Reponsibilities Monitor and evaluate customer and field interactions across voice and digital channels, conduct quality assessments (QA), and analyze trends to proactively identify performance gaps, address compliance and systemic issues, and provide actionable insights that support continuous improvement and alignment with service and quality standards.   Maintain expert...

Job Summary The Senior Actuarial Analyst in Commercial Lines, working with limited supervision, conducts complex analyses, provides recommendations, and leads special actuarial projects. The role applies highly technical actuarial acumen and skill set in completing assignments and works to improve processes in the actuarial department. The role researches and develops best practices pricing techniques to be implemented across the business, serves as a mentor to less experienced professionals, provides general expertise on market trends and product performance and adheres to internal and external compliance requirements/standards.   Job Responsibilities Directs actuarial projects while applying actuarial skills and knowledge of the Company's insurance products and operations. Completes research, ensures accuracy of calculations and analyses, and meets project deadlines. Completes all complex actuarial assignments by following standard processes in area of Commercial Lines...

About Us  We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.  RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company....

As a team member in Finance at Nationwide, a Fortune 100 company with nearly $70 billion in annual sales, the opportunities are endless! Let Nationwide help create your career journey! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. We are seeking a highly skilled Senior HVAC Technician to support commercial and multi‑family residential properties. This role requires strong mechanical expertise, advanced troubleshooting capabilities, and hands‑on experience across both residential and commercial HVAC systems. The position also serves as a people leader , supporting and developing a growing technical team. Key Responsibilities Provide advanced HVAC service, diagnostics, repair, and support for commercial and multi‑family residential properties. Serve as a technical expert with a strong emphasis on TRANE controls and...

Job Description NewLane Finance is a commercial equipment finance company serving small and mid-sized businesses nationwide. Our mantra is “business lending done right”. Our strategy is to revolutionize small business lending by employing the latest technology and a motivated workforce to deliver fair and transparent financing solutions to businesses with unmatched levels of speed, convenience, and customer service. Our products and services are primarily offered to the business community through financing programs with equipment manufacturers, distributors, and dealers. NewLane Finance is a Wilmington Savings Fund Bank (WSFS) subsidiary, a $24B financial organization. Job Summary : NewLane Finance is seeking a Data Reporting Analyst who will perform a wide variety of data gathering and analytics driven roles. This person will also use data analytics and reporting to help deepen management’s insights towards strengthening overall credit, account servicing and pricing...

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.  Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.  When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.  Summary The National Print Mail Center (NPMC) plays a critical role in delivering millions of customer communications each year for GEICO. We are seeking a highly analytical and technically curious Systems Analyst to join our Output Management team. This role sits at the intersection of technology, data, and large-scale production operations. You will work across business and technical teams to ensure that...

Company: NICO National Indemnity Company Want to work for a company with unparalleled financial strength and stability that offers “large company” benefits with an exciting, friendly, and “small company” atmosphere?  Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.   Want to work for a company with unparalleled financial strength and stability that also offers “large company” benefits with an exciting, friendly, and “small company” atmosphere? That is what you will find within the Berkshire Hathaway Group of Insurance Companies as well as outstanding opportunities for professionals looking to grow in their careers. The Senior HRIS Analyst will be responsible for the support and maintenance of the Human Resource Information System (HRIS) and ensures delivery of high-quality services and products to internal and external customers. Serves as a primary point-of-contact for...

Primary Details Time Type: Full time Worker Type: Employee Title: Senior Analyst I – Actuarial The Opportunity: Join our Capital Management team of actuaries and help shape how we measure and manage risk and capital across the business. You’ll support economic capital modelling (ECM) & regulatory capital modelling (RBC), and work closely with the team to turn model insights into real business decisions - across areas like reinsurance, capital allocation, and planning. This is a hands‑on analytical role with focus on capital modelling processes. Location: New York, New York Work Arrangement: This role is hybrid, where you will be expected to be in the New York office 2 days a week. Pay Range: $110,000 - $165,000 Responsibilities: Support the implementation of ECM objectives to ensure alignment with business targets and compliance with policies and regulations. Support regulatory capital modelling. Perform appropriate checks within...

Description Detailed Description Support the IT Branch and Contact Center Technology teams, in the analysis and interpretation complex data from various sources, including Snowflake for data warehousing and analytics. Design, implement and operate comprehensive data warehouse systems using AWS and Athena to balance optimization of data access with batch loading and resource utilization factors to support analytical needs. Extract structured and unstructured data from multiple sources (Relational /Non-relational/No-SQL database) to construct complex analyses. Map data between source systems, data warehouses, and data marts. Create data models and business requirement documents. Verify the structure, accuracy, or quality of warehouse data. Develop and maintain interactive dashboards and reports using Tableau for data visualization. Perform continuous process improvement and analysis in current technical environment....

Company: NICO National Indemnity Company Want to work for a company with unparalleled financial strength and stability that offers “large company” benefits with an exciting, friendly, and “small company” atmosphere?  Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.   A Brief Overview   What are we looking for? The Product Owner - ServiceNow is responsible for identifying, organizing, prioritizing, and assessing work for an IT delivery team. The Product Owner's responsibilities include gathering feature requests, scheduling releases and coordinating sprints. Abilities include identifying user needs and working with cross-functional teams to manage product releases. Responsible for facilitating communication between stakeholders and delivery team(s), as well as helping clearly define what should be built on behalf of the relevant business team(s) and why. Expected to interact...

THE OPPORTUNITY: HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions. The Employee Benefits Account Representative works collaboratively with the Producer and Account Team managing a book of business. Coordinates and provides day-to-day service for employee benefits clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships and understanding client needs. Serves as day-to-day contact and provides resolution for client questions and issues. The Employee Benefits Account Representative I role is focused on the mid to large...