87 customer center technical analyst jobs found

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description The Service Analyst II for NOC Operations is an experienced technical professional in our Standard Incident service team, leading the monitoring, troubleshooting, and resolution of infrastructure incidents across our enterprise technology ecosystem. As a strong contributor to our “Zero Wait” customer obsession initiative, this role drives rapid and effective response to system alerts, ensuring the reliability and performance of Allstate’s critical infrastructure. With demonstrated proficiency in UNIX, Storage, and Backup environments, this...

About Us  We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.  RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company....

Position Summary We are seeking an experienced and motivated Technical Support Team Lead to ensure high-quality customer service, mentor support specialists and manage daily support operations under the CoE with an adherence to ITSM best practices. This role will bridge the gap between technical troubleshooting and team leadership, driving efficiency and customer satisfaction. The Team lead will report to the CoE Director of System Support. What will your job entail? Key Responsibilities: Mentor, coach and train support specialists to improve performance and growth. Act as the primary escalation point for complex, high-priority customer technical issues. Monitor key support metrics to identify bottlenecks and improve processes. Work with technical and functions teams to resolve bugs and improve product quality. Maintain a robust knowledge base and ensure accurate ticketing documentation. Develop and maintain flow of ticket resolution....

Position Summary We are seeking an experienced and motivated Technical Support Developer to act as the bridge between the technical infrastructure and end-users, troubleshoot complex software issues, debug code and implement solutions. This person will investigate production incidents, perform root cause analysis and create technical documentation to prevent issue recurrence. The Support Developer will report to the Technical Support Team Lead under the CoE. What will your job entail? Key Responsibilities: Investigate, debug and solve complex application software issues. Review logs, scripts and code (SQL, API, etc) to identify root causes of bugs Act as a technical contact offering solutions to customers via email, teams and phone. Work with technical and functions teams to resolve bugs and improve product quality. Maintain a robust knowledge base and ensure accurate ticketing documentation. Create and maintain knowledge base user guides and...

Description The Senior Claims Specialist works within a Claims Team, using the latest technology to review, analyze and process claims that are routinely characterized as moderately complex to complex within assigned authority limits. This includes making decisions about liability/compensability, evaluating losses, negotiating settlements and managing an inventory of commercial property/casualty claims involving bodily injury or property loss. The Senior Claims Specialist may also assist the Claims Team Manager with assigning new claims to team members, providing technical direction, and monitoring caseloads.   Training is a critical component of your success, and that success starts with reliable attendance. Attendance and active engagement during training are mandatory. Training will require 1 week in our Plano, TX office onsite in July 2026.   To be considered for this position, candidates must reside within 50 miles of Hoffman Estates, IL, or...

Account Manager - OA09HN We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              This role will have a Hybrid work schedule, with the expectation of working in an office (Chicago, IL, Scottsdale, AZ, Frisco, TX, Greenwood Village, CO, Morristown, NJ, New York, NY, Red Bank, NJ) 3 days a week (Tuesday through Thursday). The Account Manager, as part of Global Specialty Operations, will serve as a critical partner to the Primary Casualty and Excess Casualty Wholesale underwriting teams. The individual focuses on service experience & book of business management, while also acting as a key contact for brokers and underwriters. This is an individual contributor role without supervisory responsibilities, also mentors and train less...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees...

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.  Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.  When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Operations performance and Business Intelligence team is seeking an energetic and effective Technical Project Manager . The successful candidate will serve a number of sub-teams responsible for building key components of our business intelligence and reporting suite. The candidate will work closely with engineering, product, design and business stakeholders to clarify goals, and use effective process to align...

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. DUAL North America, Inc. is seeking a Sr. Technical Product Owner Classification: (Exempt/Full-time) Reports to: AVP, IT Process Transformation Travel: 0-10% Salary: $125,000.00- $155,00.00 Location: Untied States, Remote/Hybrid Role overview Dual North America is seeking a highly skilled Senior Technical Product Owner with deep expertise in insurance underwriting and rating...

Position Summary The Business Systems Analyst is responsible for bridging the gap between IT and the business using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders. What will your job entail? Job Responsibilities: • Understand and document the business objectives of each project and identify the business needs that the system must meet. • Analyze and understand the business’s systems and processes to identify opportunities for improvement or automation. • Elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users. • Collaborate with project managers and project sponsors to determine project scope and vision. • Conduct data analysis to support business decision making and business process improvement. • Develop and execute test plans to ensure that business requirements and functional specifications are implemented properly. • Provide...

The   Accounting Supervisor, AVMA   PL   is responsible for   managing the day-to-day operations of the   Accounting   staff responsible for AVMA Professional Liability   (PL)   Insurance. Applying principles of   Accounting   in order to   track and analyze financial information, and to prepare financial reports. Supervises assigned accounting team members to ensure   timely   and   accurate   activity and transactions. Serves as the main point of contact when issues arise relating to AVMA Professional Liability Insurance Lines accounting transactions.   Your Impact:   Supervise, coach, train, and provide leadership and guidance to the   AVMA PL   Accounting team; assign performance goals; write and deliver performance appraisals and corrective action.   Monitor daily workflows of the   AVMA PL   Accounting team to ensure service levels and timelines are   being met .   Oversee cash...

The Accounting Specialist, AVMA PL is responsible for daily tasks assigned (as listed below) over the AVMA Professional Liability (PL) insurance lines of business. Applying principles of Accounting in order to track and analyze financial information, and to prepare financial reports. Ensure timely and accurate activity and transactions for areas assigned. Your Impact: Processing daily workflow as assigned over the AVMA PL Accounting areas to ensure service levels and timelines are being met. Specific workflow processes may include a combination of the following: Process daily invoice importing for assigned AVMA PL accounting lines of business. Reviewing accounts for accuracy and complete information before posting batches. Complete balancing to source documents. Process daily cash receipt imports from various sources, including reconciling receipts from source documents/reports to bank activity, and posting to the accounts system and general ledger....

About Us  We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.  RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company....

About Us  We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.  RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company....

Overview AmTrust Financial Services, a fast-growing commercial insurance company, has a need for a Senior Manager in our Professional Liability group. This position will include aspects of team leadership and direct oversight of complex files. The Director will be held accountable for driving quality, technical excellence, providing coverage acumen on complex claims, and providing leadership support to a national claims team handling.   The Senior Manager works closely with all levels of claims leadership to provide direction and guidance to claim professionals driving claims performance to achieve optimal claims outcomes, superior individual and team operational results, and strategic alignment with claims department goals and objectives. Responsible for the development, coaching, mentoring, and training of the Professional Liability Claims organization, and ensures consistent, inspiring, and effective communication with claims personnel.   This position...

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Make a Difference with Nationwide At Nationwide, we believe in protecting what matters most—people and communities. Our Human Services Risk Management Team supports organizations that provide care, hope, and essential services to vulnerable populations. By joining us, you’ll play a vital role in helping nonprofits, senior living providers, and community care organizations create safer environments, prevent harm, and strengthen trust . Your expertise will...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description The Product Manager Lead Consultant is responsible for contributing towards defining, delivering, and managing the lifecycle of one or more products in Allstate's growing product portfolio. The Product Manager Lead Consultant assists with establishing strategic product vision, product discovery, roadmaps, and backlog to maximize the customer and enterprise value provided by their product. Successful Product Managers help to identify assumptions and validate those assumptions using product discovery techniques. The Product Manager Lead...

Primary Details Time Type: Full time Worker Type: Employee Senior Claim Technical Specialist - Healthcare Location: USA –Chicago, ILL Work Arrangement: Hybrid and Remote The salary range for this role is:  $139,000-208,000K The Opportunity: As Senior Claims Technical Specialist – Healthcare, you will handle complex claims within our Healthcare claims portfolio, which includes insureds in the Miscellaneous Medical and the Life Sciences Healthcare industries. You will partner strategically with our underwriting team to provide exceptional service to our brokers and customers. This role requires strong communication skills, a demonstrated ability and desire to work collaboratively with both claims and underwriting teams, as well as a strong customer service and risk selection mindset. •Provide technical guidance and analysis for complex and high-value Healthcare claims.  • Assist in implementing and maintaining claims management strategies....

Description Liberty Mutual has an immediate opening for an Excess and Coverage Senior Technical Claims Specialist as part of our Excess, Coverage and Specialized Claims Unit.   In this role, under moderate direction, you will handle a book of Commercial Casualty Excess/Umbrella and Specialized claims, throughout the entire claims life cycle. Excess claim types include, but are not limited to, premises liability, auto, products, mass torts, employers liability, environmental, and specialty claim across the United States for both Coverage A and Coverage B claims on admitted and non-admitted paper. Complex Excess claims experience needed to evaluate claims with significant financial exposure.   Additionally, you will be responsible for conducting investigations, recommending adequate reserves, monitoring, documenting, assessing any risk transfer potential, and settling/closing claims in an expeditious and economical manner within prescribed authority limits for...

About HUB    In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of- a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.       Why Choose HUB?     Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for...