10 customer center technical analyst jobs found

Summary: The Data Business Analyst II is responsible for conducting full lifecycle analysis, including researching, collecting, analyzing, reporting, and interpreting data to guide business decisions. They will also monitor performance and quality‑control plans to identify improvements within Strategic Partners business division. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim, Legal Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program,...

Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Lead Corporate Compliance Specialist sits on the Home Business Compliance Team and is integral to ensuring compliance across four subsidiaries, proactively managing regulatory risk, and supporting strategic business objectives. This role directly impacts our ability to meet legal and regulatory requirements, mitigate risk, and maintain operational excellence. You will monitor compliance with state and federal laws and regulations, corporate policies, and ethical standards. You will advise, consult and mentor on the most complex and sensitive or high-profile market conduct exams and other regulatory inquiries. You will provide expert level guidance to business units in assessing business policies and procedures for gaps that may expose the company to...

In this role, you will straddle the strategy and execution of AI Strategy & Execution at American Family. You will conduct analyses of market trends, customer empathy, and internal and external data to define a differentiated product vision that delivers unique value. You will be a leader in discipline, influencing others on product design, best practices, and principles. You will drive strategy and innovation as it relates to future technology products. We will measure success on outcomes and metrics according to area/enterprise goals. You will report to the Senior Manager, AI Solutions and Innovation, and operate within the Enterprise Strategy & Innovation organization on the AI Solutions & Innovation team. Product Managers on this team work with business, data science, and technology teams to advise on innovation and AI strategy. They conceptualize future innovation opportunities and work directly with development teams to advise and lead product builds with AI...

Primary Details Time Type: Full time Worker Type: Employee Title: Infrastructure Services Lead The Opportunity: This position is responsible for administering, supporting, and maintaining infrastructure services in alignment with QBE policies and standards. This role ensures reliable, high-quality service delivery across Data Center Colocation, Managed Services, and Public and Private Cloud environments by partnering with infrastructure teams, technical architects, and third-party providers. This position provides advanced systems and infrastructure analysis, contributes to planning and budgeting activities, and drives automation, optimization, and continuous improvement initiatives. The Service Delivery Lead operates with minimal supervision, exercising strong initiative, independent judgment, and accountability for customer experience and service outcomes. Location: Sun Prairie, Wisconsin Work Arrangement: This role will be on a hybrid schedule required to come in the...

Position Summary Under the direction of the Team Leader, the Senior Commercial Lines Account Manager CORE is responsible for providing advanced support in obtaining, maintaining, expanding, and servicing Commercial Lines Select Accounts. This role serves as a subject matter expert (SME) for the Commercial Lines team and plays a key role in mentoring Account Managers, supporting training initiatives, consulting on process improvements, and driving operational excellence. The Senior Account Manager works collaboratively with Producers, leadership, and internal teams to ensure best practices, consistency in service delivery, and a high level of client satisfaction. This position may be located in any of our office locations Essential Duties & Responsibilities Provide, with a positive attitude, a high level of expertise and leadership in obtaining, maintaining, expanding, and servicing commercial accounts. Serve as a subject matter expert for Commercial Lines coverage,...

American Family Insurance is seeking a Lead Resiliency Engineer to strengthen the resiliency, reliability, and availability of our technology platforms and applications. This role leads a team focused on solutions, frameworks, and process optimization with an emphasis reducing incidents, business continuity, and reducing MTTR. You will combine technical expertise with leadership to analyze technologies, design robust systems, and implement best practices and solutions that ensure seamless operations and rapid recovery from disruptions. This role does not have approval for sponsorship now or in the future. This also include OPT / F1 Visa. Position Compensation Range: Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Lead and mentor a team in implementing solutions to enhance overall resiliency. Help define, document,...

Primary Details Time Type: Full time Worker Type: Employee The Opportunity: Lead the development of application enhancements and new development efforts by providing technical expertise, partnering with key stakeholders and reviewing application requirements and use cases to ensure application system functionality. Location: Sun Prairie, Wisconsin One QBE Way, Sun Prairie, WI 53596; Chicago, IL 500 West Madison St. Suite 1205 Chicago, IL 60661; New York City, NY 28 Liberty Street, 26th Floor, New York NY 10005; Atlanta, GA  3340 Peachtree Road, Tower Place 100 Atlanta GA 30326; Plano, TX 6400 International Parkway Suite 2000 Plano, TX  75093 Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week. The salary range for this role is: $118,500 - $222,000 Your new role: Lead the development of conceptual design for application enhancements by collaborating with other technical...

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.    **This position is eligible to work a hybrid schedule within Milwaukee, WI** Essential Functions: Leads and directs the branch underwriting process. Enforces guidelines and procedures established by Corporate Office Underwriting.  Develops and enforces underwriting guidelines and procedures specific to their branch territory.  Models smart and effective underwriting practices for individual accounts, all lines of business, and different classes.    Sets and implements strategies to address challenges to profit and communicates strategies throughout the underwriting department.  Answers questions, shares recommendations for...

Summary The Field Asset Protection Manager conducts professional risk evaluations and investigations of insured properties within the jewelry and pawnbroker policyholder base of Jewelers Mutual. During these inspection visits, the Field LP Manager will provide consultative advice to customers on a variety of best practices to ensure the safety and security of their property.   Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our...