37 customer experience representative jobs found

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Are you a proactive and detail-oriented individual with a passion for sales? We’re seeking a Sales Support Specialist to join our team at Nationwide. In this role, you’ll play a crucial part in supporting our external and virtual wholesalers by scheduling appointments, maintaining relationships, and ensuring they stay informed about product updates and rate changes. The hired associate must reside within 35 miles of the following location(s): Grandview: 1000 Yard Street Grandview OH, 43215...

This Agent position serves as a liaison between Western Reserve Group, other Agency Services appointed carriers, and the contracted Western Reserve Group Agent, based upon contract type. This position is responsible for the handling of a variety of requests and resolving customer complaints for the customer on behalf of the contracted Agent. The Agent will manage commercial, farm and personal lines accounts as well as bond policies. The Agent must have agency related or company related experience combined with insurance knowledge in the commercial, farm and personal lines of business. The Agent must secure and maintain a major lines property and casualty license for both resident and required non-resident(s) state(s). Salary Grade (8) 49,041 - 61,032 - 73,562 The position is responsible for having strong customer related service skills and the fostering of team, departmental and company relationships, promoting positive agency, agent, and company relations. The Agent is also...

Overview Are you intrigued by exploring the ways that insurance can help business’ flourish? As an Accounts Receivable Representative, you are the human connection to AmTrust Financial: energic, thoughtful, and professional. You will answer questions about our products and services, enhancing business owners’ abilities to manage their insurance needs as they’ve come to expect from AmTrust Financial. Is this where you want to begin your career with AmTrust Financial, or where you want to end up? Either way, we’re committed to helping employees explore their potential.     The successful candidate will be responsible for processing accounting policy functions, answering incoming questions via phone or chat, and supporting both internal and external customers. Provide resolutions by utilizing company policies and product knowledge while making quick and accurate decisions. Responsibilities Master product expertise to deliver...

Overview The successful candidate will be responsible for supporting Lockbox operations by accurately processing, decisioning, and applying customer payments to policies. This role requires strong attention to detail, problem-solving skills, and the ability to reconcile cash and transactions, resolve discrepancies independently, and make timely and accurate payment decisions. The ideal candidate must be able to use a 10-key, perform data entry, understand financial procedures, and maintain compliance with bank and customer payment requirements. This position requires the ability to multi-task in a fast-paced environment, manage multiple job responsibilities, work effectively in a team environment, and work in office five days per week, Monday through Friday.   Responsibilities · Master product expertise to deliver on customer asks · Drive inclusive team culture and success · Manage premium accounting functions such as...

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Our Life Business Insights team is looking for a curious and driven analyst who brings deep analytical thinking and a passion for solving complex, meaningful problems. This role is a great opportunity to grow your skills, learn emerging technologies, and make a tangible impact on our Life Insurance organization. What You'll Do You will tackle complex reporting challenges, build scalable data solutions, and partner closely with business stakeholders to turn data into actionable insights. You will...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Auto/Property Claims Representative - Consumer PRIMARY PURPOSE:  To analyze reports claims, determine benefits due and make timely payments and adjustments; to make timely payments and adjustments for specified program claims including high value and complex claims; to coordinate investigative efforts; to thoroughly review contested claims; to negotiate settlement of claims up to the designated authority level; and to provide superior customer services. ESSENTIAL...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Enrollment Specialist plays a critical role in supporting and enhancing customer satisfaction by ensuring the efficient processing of applications for life insurance products. This role requires strong attention to detail, a commitment to accuracy, and the ability to work effectively within tight service-level agreements (SLAs). The ideal candidate will be responsible for reviewing and processing new applications while collaborating with internal teams to ensure a seamless enrollment experience. How You'll Contribute: Process insurance applications accurately and efficiently. Review applications for completeness, identifying and requesting any missing information. Verify customer data using internal systems and/or direct customer communication. Assess applications to determine if they meet basic underwriting requirements....

This role requires residency in Ohio or Indiana. The Casualty Claims Specialist manages high-exposure, multifaceted insurance claims requiring advanced skills in coverage analysis, litigation management, legal and medical document review, and negotiation to achieve economical, defensible resolutions. These roles involve working with minimal supervision, potentially mentoring others, and demands significant experience in complex claims handling and litigation. Salary Grade (13) 77,432 -98,727 -120,022 This role is responsible for determining coverage, assessing liability, establishing and adjusting reserves, evaluating claims, managing litigation, and negotiating settlements within assigned authority limits across multiple lines of business, including Homeowners, Personal Auto, Commercial Auto, Commercial Liability, Businessowners and Farm Liability. The Claims Specialist conducts thorough investigations to determine liability for all involved parties while delivering...

The Claims Manager coaches and develops a team of 5-8 internal and external Senior Claims Representatives and Claims Adjusters responsible for the management, investigation, and resolution of claims, ensuring a high-quality work product, while continuously developing talent by assisting with the selection of top talent. The Auto Physical Damage Claims Manager promotes a culture of claims customer service excellence where all are committed to providing a differentiated customer experience. The Auto Physical Damage Claims Manager will also ensure that staff properly manages an appropriate caseload of files in accordance with company standards and IC 27-4-1/ORC 3901-1-54. Salary Grade (15)  93,695 - 119,460 - 145,226 Hybrid Role (3/2) ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Leads and develops a team of Commercial Claims Adjusters, Senior Claims Adjusters, and Claims Adjusters, ensuring the quality, accuracy, and timely...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Disability Representative Disability Representative Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near our Dynamic Center of Excellence📍 7795 Walton Parkway suite 200 New Albany, OH 43054   ✨ What we offer: A stable, consistent work environment —both in-office and virtual A comprehensive training program to help you support employees and customers from some of the...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Service Center Representative | Shift Schedule: Monday-Friday 3pm -11pm with rotating Saturdays from 10am-6pm Shift Schedule: Monday-Friday 3pm-11pm with rotating Saturdays, 10am-6pm Location: In-Office, Blue Ash, OH PRIMARY PURPOSE :  To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a   Producer/Sales Executive  to join our growing team in Dublin, OH .       Seek out new accounts and service existing accounts for the agency by helping clients choose warranty setups that best suit their needs .         How You Will Contribute:       Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.   Explain the features, advantages, and disadvantages of various products to promote sales of vehicle service plans.   Interview with prospective clients to obtain data about their financial resources and needs and to discuss existing service plan coverage.   Call F&I Managers in Auto dealerships to explain plans, to...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Area Sales Leader  to join our growing team in Dublin, OH .       Seek out new accounts and service existing accounts for the agency by helping clients choose warranty setups that best suit their needs.             How You Will Contribute:       Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.    Explain the features , advantages, and disadvantages of various products to promote sales of vehicle service plans .   Interview with prospective clients to obtain data about their financial resources and needs and to discuss existing service plan coverage.   Call F&I Managers in Auto dealerships to explain plans, to...

The Company    At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected. Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier. Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte. What you will do    This role is responsible for leading a team of Commercial Lines Field Sales Representatives and driving profitable growth across an assigned region. The Commercial Lines Sales Manager translates corporate distribution strategy into field execution by coaching and developing sales talent, managing agency relationships, overseeing territory performance, and ensuring accountability for key growth and profitability objectives. The role partners closely with underwriting,...

Job Summary: The Virtual Sales Senior Territory Manager working under limited supervision, is responsible for implementing the Business territory strategy in their assigned distribution channel territory. The responsibilities include driving profitable business growth and sales, meeting annual growth targets, overseeing marketing and production of insurance products within their territory. The role serves as the representative of the Company in specified territory, actively engaging with agencies, networking, and participating in the local community to raise brand awareness. The role also manages agency relationships, leverages knowledge of the territory as a competitive advantage, gets involved in strategic territory planning, analyzing performance, gaining a deep understanding of the risks faced, staying updated on industry trends affecting the insurance business, and developing expertise in insurance products. This role collaborates closely with underwriting (UW) and...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Job Description Location Details: This is an on-site position in our Lockport, IL location. Position Schedule / Shift: Schedule will consist of hours worked· Monday - Friday between 7:30AM - 6:00PM along with rotational hours on Saturday. Position Summary The Auto Club Group is seeking a customer-focused Field Insurance Service Representative to support members with insurance policies, payments, renewals, and product inquiries. This role combines service, problem-solving, and sales support to help members protect what matters most while promoting ACG’s insurance, membership, and financial products. Key Responsibilities Customer Service & Member Support Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member/customer complaints with management support as needed....

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Great American's Specialty Equipment Division helps businesses stay in business when bad things happen to...

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. The P&C Corporate Claims Division consists of over 100 professionals who support Great American’s highly diversified P&C claims operations across the world. The functional teams within our division include Claims Practices, Claims Counsel, Claims Support Services, Claims...

The Casualty Claims Manager coaches and develops a team of 5-8 internal and external Claims Adjusters, Senior Claims Adjusters, and Claims Specialists responsible for the management, investigation, and resolution of claims, ensuring a high-quality work product, while continuously developing talent by assisting with the selection of top talent. The Casualty Claims Manager promotes a culture of claims customer service excellence where all are committed to providing differentiated customer experience. The Casualty Claims Manager will also ensure that staff properly manage an appropriate caseload of files in accordance with company standards and IC 27-4-1/ORC 3901-1-54. This position would be a hybrid position required to work from the office 3 days per week and remotely 2 days per week. Salary Grade (15)  93,695 - 119,460 - 145,226 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Leads and develops a team of Claims Adjusters,...

We are looking for a Senior Commercial Underwriter to join our team. This role reports to the VP of Transportation and involves performing risk selection and pricing on endorsements, renewals, and new business within the guidelines and authority established between MGU and various contracted carriers. The Commercial Transportation Underwriter reviews new business and renewal quotes before issuance and may make marketing calls to brokers and agents as needed. This position requires creativity, multitasking skills, and adherence to division goals and culture. Your Impact: Assess and price endorsements, renewals, and new business according to guidelines and authority as outlined in the underwriting manual and as assigned by their manager. Lines of business to underwrite include general liability, auto liability (incl. HNO), physical damage, umbrella/excess, property, crime, motor truck cargo, contingent auto, and cargo Provide customer service by responding promptly and...