29 customer service associate jobs found

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! The Licensing Associate plays an important role maintaining standards for our producers in the field. This role evaluates the initial review of contracting applications and supporting documents to determine if a producer is eligible to partner with OneAmerica Financial.  What you will do: Request and review credit, criminal, regulatory, and license background reports based on contracting applications. Analyze applications to identify adverse information and follow up with producers as needed. Create and maintain producer records in our internal...

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.   Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.   Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Please note: This is not a remote role; you will be required to work in the territory listed on the job posting. Your Impact at GEICO       As a Field Auto Damage Trainee, you’ll provide reassurance and solutions that make a...

Job Title: QC Specialist Operations Number of Positions: 1 Location: Indianapolis, IN Location Specifics: Hybrid Position Job Summary: Renaissance Benefits is hiring for a QC Specialist, Operations! At Renaissance, the QC Specialist, Operations identifies, analyzes, and recommends process improvements that will result in increased quality and efficiency. Audits claims processing, group implementations, eligibility, and various data entry functions and compiles and analyzes data to determine compliance with quality, production, and performance standards. Develops, prepares, maintains, and distributes reports for productivity and quality control. Identifies, analyzes, and recommends process and/or operational improvements to enhance efficiency, quality, and operational effectiveness. Assists management staff with report of inventory. Partners with trainer, supervisors, and management on trends identified through the quality monitoring process including...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! The New Business Associate is responsible for accurately processing new business of multiple group product lines from the point of application entry, until the policy goes in force, excluding underwriting. This role works closely with internal partners to deliver a customer focused approach to prioritize and process new business to meet specific service level targets. Primary responsibilities include the following: Work with New Business team to issue policy, put policy in force, assemble policy documents for delivery. Works with internal partners...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! Job Summary The Operations Associate role supports our Special Processing Team within our Individual Life Financial Services business. This role is responsible for managing various financial requests across multiple platforms, which may include performing administrative tasks associated with managing the State Life Repetitive Payment program or performing List Bill billing and reconciliation. This individual will develop expertise with core products, as well as proficiency with the team's major workflows. The Individual Ops Processor provides quality customer...

- Assist with the administration, investigation, and resolution of bond forfeiture claims under the direction and guidance of experienced claims personnel. The Claims Specialist will communicate with bail agents, courts, attorneys, recovery vendors, and internal departments to obtain and maintain claim information, monitor forfeiture activity, process claim payments, ensure claim files are accurate and complete. This position will develop knowledge of applicable state statutes, company procedures, and bond forfeiture requirements while progressively assuming responsibility for routine claims. Key Accountabilities/Deliverables: Monitor assigned claim files and bond forfeiture activity and follow up with bail agents and courts to obtain required information. Process incoming claim-related mail and correspondence and maintain accurate electronic and physical claim files. Assist with the investigation and evaluation of routine bond forfeiture claims using established...

Job Title: Guidewire Developer II FLSA Status: Exempt Job Family: Information Technology Department: Enterprise Applications Location: Corporate Office (Fort Wayne, IN) JOB SUMMARY Participate, with limited supervision, in the enhancement, development, and support of the Guidewire Insurance Suite (PolicyCenter, ClaimCenter, BillingCenter, ContactManager, and digital portals). Develop, test, and document new features in core insurance systems and assist with technical support. Configure and coordinate the integration of custom applications with Guidewire InsuranceSuite. POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide intermediate to advanced-level support and development for at least one Guidewire application. Complete...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a S e nior Claims Representative to join our growing team in Carmel, IN!         The S enior Claims Representative manages high priority accounts and catastrophic claims .         How You Will Contribute:       Maintain a claim inventory as deemed appropriate by management   Verify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgment   Make timely contact with members, injured workers, agents, providers, attorneys, etc.   Investigate claim with phone interviews/emails and obtain appropriate documentation   Evaluate exposure and adjust reserves as required   Conclude claim processing in accordance...

As one of the leading writers of Federal Crop Insurance, AgriSompo North America combines industry experience, resources, capital and talent to deliver both traditional and innovative crop insurance and productivity tools to farmers, ranchers, insurers and agribusinesses in the United States. Our organization operates within a culture rooted in ethics, integrity and a belief that accountability, collaboration and agility are crucial to long-term success.  AgriSompo North America is a part of AgriSompo, Sompo International’s global agriculture platform. This platform is an integrated underwriting, technology and distribution platform delivering innovate insurance and reinsurance solutions to agriculture partners worldwide.  Sompo International, AgriSompo’s parent company, is a global organization driven by its core values, a carrier that holds promise, trust and the commitment to protect.  Through operating subsidiaries, Sompo International writes agriculture, casualty and...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! Job Summary Software Test Analyst Lead is responsible for improving the skills of each member of the competency through technical leadership and active mentoring. This is done by evangelizing best practices and constantly evaluating and implementing new practices, tools, and technologies that improve efficiency and effectiveness of their competency. The Lead has the responsibility of providing tactical leadership in regard to software testing best practices. To this end, the Practice Lead must continuously be researching industry trends and translating them to...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Location Details:      This is an on-site opportunity in our Merrillville, IN branch location.     Position Schedule / Shift:    Monday - Friday 8:30am – 5:30pm     Position Summary   The Auto Club Group is seeking a customer-focused Field Insurance Service Representative to support members with insurance policies, payments, renewals, and product inquiries. This role combines service, problem-solving, and sales support to help members protect what matters most while promoting ACG’s insurance, membership, and financial products.     Key Responsibilities   Customer Service & Member Support   Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member/customer complaints with management support as needed.   Participate in team...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! Job Summary The Accounting Manager is responsible for the reconciliation of Information Reporting and Forms 1099, 5498, 1042 and W-2 for our Individual Life & Financial Services (ILFS) and Institutional Markets business lines.  This role is also responsible for suspense management, reporting and balance sheet reconciliation for the same areas. Training and support of the suspense process ensures that data is processed correctly. Ensuring funds are available and properly recorded on non-standard distributions is also a key focus of the Accounting Manager....

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. About the Role This is a highly visible, field-based opportunity on Nationwide’s National Catastrophe (NATCAT) Response Team—supporting customers when they need us most. As a Property Claims Field Adjuster, you’ll respond to major disaster events nationwide, including hurricanes, tornadoes, wildfires, and floods, delivering hands-on support and guidance during critical moments of recovery. In this role, you’ll travel to impacted areas (up to 80%, often on short...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Purpose:                                                                                                             This position is responsible for scheduling appointments for members, Associate Financial Professional, Financial Service Representatives, and/or Lead Financial Professional, marketing the Wealth Management Solutions program to Credit Union employees and members,...

Description Training is a critical component to your success and that success starts with reliable attendance.  Attendance and active engagement during training is mandatory Manages, investigates and resolves assigned Property Contents claims under limited supervision. Compiles and values inventory of damaged/lost contents associated with property claims. Provides policyholders with quality customer service. May assist Claims Representatives with in-person inspection/policyholder contact where necessary. Responsible for claims handling personal property losses to include large loss. Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance. Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing. Develops expert list/websites for various product categories. Utilizes internet VIA/Insurer's World/vendors for...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Location Details:   On-Site Position located at 9134 Lima Road, Ft. Wayne, IN 46818   Position Schedule/Shift:    Must be available to   work   a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.     Position Summary :     Join our team as a   Service Vehicle Operator   and be the hero our AAA members rely on when they need help most.   You’ll   respond to service calls,   assist   stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you.   Key...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! Job Summary The Payroll Consultant is responsible for providing the quality, audit and controls related to the Human Resources Master data, timekeeping, and payroll processing with a primary focus on accuracy and compliance. Primary duties may include, but are not limited to: Audit/Compliance: Manage quality and audits related to data entry, data intake, and payroll processing ensure compliance with company policy and legal regulations. Operational: Manage banking, perform adjustments in collaboration with accounting, act as direct backup for scheduled and...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a  Claims System Liaison  to join our growing team in Carmel, IN!             The Claim System Liaison is responsible for monitoring and maintaining claim systems functionality, as well as providing administrative and clerical services in order to ensure effective and efficient operations of the Claims department.     How You Will Contribute:      Continually review systems for potential enhancements to increase functionality and efficiency.   Testing lead and coordinator for all claim system upgrades.   Maintain vendor and policy databases in claims system.   Maintain distribution lists for monthly members reports and claims acknowledgments.   Process FROI EDI errors for transmission to state.   Process incoming mail, including indexing and distributing....

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! The Advertising Review Manager is an individual contributor within the Corporate Compliance department responsible for reviewing marketing and advertising materials to ensure compliance with company policies, state insurance regulations, and applicable FINRA and SEC requirements.  This role supports a wide range of financial products and partners closely with business stakeholders to provide regulatory guidance and consultation throughout the marketing review process. What you will do: Provide comprehensive analysis and guidance on advertising laws, regs,...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   $2,500 Sign-On Bonus Payment Terms: $1,000 paid after 30 days of employment, $1,500 paid after 90 days of employment. Position Schedule / Shift:  Monday – Friday (8:30am to 5:30pm)  Position Summary:  Drive meaningful growth as a Field Life Agent by building relationships, developing leads, and helping members protect their futures through Life, Health, Annuity, Membership, and Financial Services products. In this role, you’ll combine consultative sales, strong product knowledge, and exceptional customer service to uncover needs, close sales, and achieve production goals. You’ll also collaborate with branch partners to maximize referrals, cross-sell opportunities, and long-term member satisfaction.  Key Responsibilities:   Sales & Business Development  Solicit and sell Life & Health insurance and Annuity products under minimal...