5 customer service rep i jobs found

Customer Service Rep I Full-time Shift: 8:00 am to 5:30 pm (Shift bidding process based on seniority) Detroit, MI Assessment required-  Customer Service Rep   Analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines. Primarily conducts low complexity internal and external research to determine and request the data needed to handle inquiries regarding membership.  Analyze and service various product lines in the area (i.e. Commercial, Medicare, Provider, etc.). Provide responses by telephone, email, chat, check-off letters, and/or automated letters. Follow department/corporate reporting requirements. Organize work to meet National/Corporate/Department Production and Quality Standards.  Reroute misdirected inquiries.  Primarily evaluates membership issues/inquiries and price/adjudicates low complexity claims/inquiries.  Interact with others inside and outside the organization to resolve the inquiry/claim...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Location Details: Hybrid Position Schedule / Shift: Monday-Friday 8am-5pm ET  Position Summary:    Handle low complexity claims under close supervision and with a lower-level of claim-handling authority.  Claim handling responsibilities may cover most of the lifecycle of the claim or focus on an expanded role with specific phases such as subrogation.  Claim handling responsibilities will include the following: reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim, and initiating documentation in the claim handling system.   Complete a general coverage analysis including a review of policy coverages and provisions, and the applicability to the reported loss. Ensure all possible policyholder benefits are identified, create additional sub-claims if needed or refer complex claims to management or the...

Position Title Financial Systems Administrator I   Location Troy, MI 48098   Job Summary The Financial System Administrator position will assist in administering daily operations and maintenance processes of all financial systems, Blackline, Fintrac (inhouse data mapping database), Oracle Cloud EPM and Prologue. Oversee day-to-day administration including user management, security roles, and system monitoring. Provide support to end-users as needed, helping them to effectively navigate and utilize all financial systems. Maintain comprehensive documentation of system configurations, processes, and procedures for all the financial systems. Demonstrates a good understanding of Finance as well as a good technical understanding of databases, reporting and excel (Smartview). Additionally, involved in supporting daily reconciliation tasks, month end books close, maintenance of monthly actual to plan to forecast reporting processes and the yearly budgeting process.   Job...

Job Description Chemical Account Executive Build the Future with Us Are you driven by helping businesses grow and eager to contribute to a company that helps its clients feel confident and secure about their future? As a   Chemical Account Executive, you will play a key role in driving sales growth, strengthening dealership partnerships, and delivering innovative appearance protection solutions that enhance profitability and customer satisfaction. This position is a great opportunity to showcase your sales expertise, relationship-building skills, and industry knowledge within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. What You'll Accomplish with Us As a   Chemical Account Executive , you'll be at the core of our mission. Here are the main responsibilities: Develop and maintain strong...

SUMMARY:  In addition to fulfilling the primary responsibilities of a Renewal Specialist, this role will also focus on serving as a lead worker in the Renewal Specialist department by assisting with quality, compliance and customer facing measures. Assisting staff with technical questions and provide mentoring to current and new staff. This role will also serve as a Subject Matter Expert, as well as participating in enterprise projects. Primarily responsible for assisting Business Development Consultants (BDCs) in growing and maintaining a profitable book of business and assists agents with inquiries related to underwriting rules, procedures, and regulations. Manages renewal book in accordance with the needs of the region they are aligned with. Mentors Renewal Specialists with complex agency/insured questions and policy information. Reviews policy structures to determine if changes need to be made to stay in compliance with bureau rules and regulations. Provides customer...