4 customer service representative ii jobs found

Summary The Service Center Representative II evaluates and classifies insurance applications, accepts or rejects applications, provides risk management advice and information, determines final premiums for insurance accounts, and provides timely and courteous customer service.   Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. What You'll Do...

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.  This is a remote position. This role requires internet upload and download speeds of at least 80Mbps.   ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return phone calls Answer emails from clients, providers and internal referring offices Review previous history of the provider in MedCheck, Scheck and SalesCloud Consult with Supervisor or other departments to clarify answers to inquiries Contact provider to discuss findings at the appropriate level Maintain reports and spreadsheets as needed Additional duties as assigned   KNOWLEDGE & SKILLS: Knowledge of Workers Compensation fee schedules and regulations Effective verbal and written communication skills Good organizational skills...

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.    * *This position can be performed remotely for candidates who reside in the Milwaukee, WI area with preference for those able to work one day on-site per week** In this role, you will be able to join a successful underwriting team and direct your own career path! This role completes underwriting trainings including online learning modules, corporate training, and peer training sessions.  You will shadow experienced underwriters to learn company and regional middle market risk appetite, underwriting resources and systems, and gain experience in developing agency relationships. Under supervision, you will evaluate basic accounts for risk...

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.    * *This position can be performed remotely for candidates who reside in the Milwaukee, WI area with preference for those able to work one day on-site per week** Essential Functions: Maintains and grows a profitable book of business for assigned middle market territory adhering to underwriting authority. Evaluates accounts for risk selection and pricing purposes. Analyzes exposure, company and region risk appetite, account premium and loss history, financial data, line(s) of business, price guidance, motor vehicle records, online sources of information, reports from Premium Audit or Loss Control and other relevant information to...