55 customer service team lead jobs found

Position Summary This role will oversee the day-to-day operations and the team of underwriters working on reinsurance agreements, overseeing the analysis of risk factors, pricing transactions, and ensuring profitability targets are met. The Director has the authority to assign work as necessary across programs or within the scope of our vendor agreements to meet the quality and established SLA's of the program assignments. What will your job entail? Job Responsibilities: • Develop and implement the reinsurance underwriting process for new and renewal accounts, oversee the team of reinsurance underwriters, develops portfolio strategy, and meets profitability targets.   • Makes complex underwriting decisions, determines coverage terms and pricing, monitors the reinsurance portfolio, and ensures a diversified risk profile aligned with organizational objectives. • Work closely with claims, product, actuarial, and customer service to ensure profitability and an overall...

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency:  English (Required) Work Shift: 1st Shift (United States of America) Please review the following job description: At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. As a result of listening to our employees, CRC Benefits earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified! If you want to work for a company where employees are...

Crum & Forster Company Overview Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.   Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for...

Sr Data Engineer - GE07BE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              The Employer Group Actuarial Service area is seeking a Senior Cloud Data Engineer who combines deep expertise in cloud data engineering with a passion for Artificial Intelligence (AI), automation, and modern data platforms. The ideal candidate will help design and implement scalable data solutions while leveraging emerging AI technologies, intelligent automation, and cloud-native capabilities to accelerate business insights, operational efficiency, and innovation across Employer Benefits actuarial functions.   This position is in a small group that works directly with our customers and prides itself in delivery capabilities.   This role offers the...

Sr Consultant Perf Analytics - GB07AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              The Claims Solutions Performance Analytics team is seeking a Senior Performance Analytics Consultant to help evaluate operational and financial performance, identify emerging trends, and deliver insights that support confident business decisions. This role partners closely with Claims leaders, Performance Analytics teammates, Transformation and Optimization, Data Science, Product, Actuarial and segment leaders to connect data and business context. This consultant will transform complex claims data into actionable insights, develop reporting and self-service analytics, helping leaders clearly see trends and understand the “why” behind them....

AVP Software Engineering - IE05FE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              The AVP, Software Engineering - Digital Enablement provides strategic and operational leadership for the Digital Enablement engineering portfolio, now including Enterprise Marketing capabilities. This leader is accountable for building and developing a high-performing engineering organization, translating business and technology strategy into executable roadmaps, and delivering secure, reliable, scalable digital capabilities that serve enterprise, customer, distribution, and marketing needs. The role leads approximately 50 FTE software engineering resources, including managers, directors, senior individual contributors, and engineering teams,...

VP Product Management - EM04AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              Position Overview   The Hartford is seeking an enterprise product and P&L leader to shape the future of its Auto and Home portfolios, driving profitable growth, strengthening market competitiveness, and accelerating performance in a dynamic and evolving insurance landscape. Reporting to the Chief Product & Data Science Officer, this leader will own financial performance and product strategy across the Direct, Agency and emerging distribution channels.   Optimizing an integrated household product strategy is the primary focus of the role, while ensuring Auto and Home maintain the distinct underwriting, pricing, regulatory and market...

Forensic Accountant Specialist - CG07EE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              The Forensic Accounting Specialist will be responsible for providing financial consultant services to Commercial Property adjusters to enhance outcomes of business income and extra expense claims while aligning resources to help drive overall quality through the Claims Excellence program. Key responsibilities include:   Lead forensic evaluation / analysis of certain time element, employee theft, and inventory claim Become directly involved with the review of certain large, catastrophic business income losses overseen at the Home Office level Work in consort with functional property consultants Develop procedures to drive a desirable...

Crum & Forster Company Overview Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.   Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best...

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? As the primary point of contact for key policyholders and producers, you’ll build strong relationships through regular site visits, proactive communication, and skilled negotiation. Assigned groups will include cases with 500-4999 lives, you will act as the bridge between clients and the home office, you’ll tackle concerns, drive improvements, and resolve issues efficiently. Before...

Head of Customer Growth - MF04AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              About this Opportunity   The Head of Customer Strategy for Middle & Large (M&L) Business is responsible for defining how M&L wins with customers. Reporting to the EVP & Head of Middle & Large Business, this leader will create and activate a One Hartford Customer Blueprint that translates customer, broker, market, and operational insights into a differentiated approach to serving customers.   The role focuses on customer value creation, loyalty, retention, growth enablement, resilience, risk prevention, and simplification. Working across Sales & Development, Underwriting, Claims, Risk Engineering, Operations,...

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.  Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following...

Crum & Forster Company Overview Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.   Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best...

AVP Product Management - EM05AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              AVP, Supplemental Health Product Management   Supplemental Health is a key growth area for The Hartford and a central component of the Employee Benefits strategy. The portfolio includes Critical Illness, Accident, and Hospital Indemnity insurance and has grown from approximately $100 million to $330 million over the past five years. With continued investment in the business, this role offers an opportunity to help shape the next phase of growth and deliver differentiated protection solutions for employers and participants. The AVP, Supplemental Health Product Management sets the strategy, value proposition, product offering, and end-to-end...

Dir Underwriting - UO06AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              Reporting to the Assistant Vice President of Underwriting & Shared Services (GRP), the Director of Underwriting is accountable for leading a team of underwriters responsible for the profitable acquisition and retention of group life, disability, and supplemental health customers.       Core Responsibilities     Lead a team of 5-6 underwriters responsible for providing underwriting services to our group life, disability, and supplemental health reinsurance clients.  This includes presale, new business, and renewal underwriting.   Build and retain a highly motivated and technically competent underwriting team by providing effective coaching,...

Manager Claims - CH07AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              Are you ready to take on a pivotal leadership role within the Complex Claims Unit (CCU)? CCU is a highly specialized home office claim organization responsible for managing the Company's most complex, high-exposure, and long-tail liability claims. These claims often involve environmental contamination, toxic torts, asbestos, sexual molestation, and other latent bodily injury or property damage exposures, and frequently present complex coverage, liability, causation, allocation, and litigation management challenges spanning multiple years of insurance coverage. As a Claim Manager, you will lead a team of claim professionals responsible for handling some...

VP Data Science - GD04AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              The Hartford is hiring a Vice President, Applied AI – Employee Benefits & Operations to define and lead the next generation of AI-driven transformation across the business. This role is responsible for driving Applied AI and Data Science strategy, execution, and governance across enrollment, billing, customer service, and operational functions, delivering measurable improvements in growth, efficiency, accuracy, and customer experience. The leader will oversee a diverse portfolio of Machine Learning, Generative AI, Agentic AI, and predictive analytics solutions while influencing enterprise AI strategy, championing responsible AI practices, and...

Senior Executive Underwriter - UW07DC Executive Underwriter - UW07DD We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.           UPDATED 6/24/2026: This position can sit anywhere in the United States and can have a remote or hybrid work arrangement. The Home Office Underwriting Manager position will report to the Regional Senior Managing Director. You will be responsible for assisting with the overall integrity of the division’s contract surety portfolio, along with the improvement of their surety underwriting processes. You will be responsible for assisting the Regional Senior Managing Director with all home office matters surrounding underwriting analysis and reviews, portfolio management and reporting. As one of the...

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.  Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following...

AVP Agile Product Management - BA05AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              Middle & Large Business is seeking an experienced transformation leader to serve as Assistant Vice President, Modernization. This leader will own a portfolio of modernization initiatives that simplify how the business works, modernize the underwriting experience, strengthen the platforms that support it, and accelerate delivery of the capabilities our underwriters, agents and customers depend on. Reporting to the Head of Transformation, the AVP partners across Underwriting, Product, Operations, Technology, Data, Finance and Strategy teams to shape business strategy into a sequenced modernization roadmap and deliver against it. This...