45 customer service team lead jobs found

Head of Group Benefits Purchase Technology   Overview   We are seeking a Head of Group Benefits Purchase Technology leader within the Group Benefits Digital and Technology organization.  The individual will be responsible for managing Group Benefits Purchase applications and aligned Group Benefits Purchase business function.  As the Head of Group Benefits Purchase Technology, you will lead a diverse team and have full leadership responsibility for development of the team. Partnering with the senior business leaders you will develop and execute the Group Benefits Purchase/Underwriting strategy.  In addition, the individual will be accountable for delivery of the initiatives, manage financials and ensure operational stability of Group Benefits Purchase Technology.        You Are: A highly motivated individual with both strategic and tactical skills: you recognize potential obstacles well in advance and can resolve the them with decisions based upon experience A confident,...

We are GROWING and we are searching for you! Join our team and unlock your potential.     Sign-On Bonus Opportunity! *Unlicensed: Up to $1,500 *Licensed: Up to $2,500 Pay Range : $18-$23 per hour for a Bilingual   Insurance Sales Store Manager.   Our Compensation package includes a competitive base salary + monthly uncapped commissions + renewal commissions + monthly bonus incentives What We Offer: No cold calling involved Uncapped commission potential Lucrative bonus opportunities including performance-based bonuses and sales competitions Continuous on-going training and mentorship Growth-oriented culture with internal promotion opportunities Comprehensive Benefits package including medical, dental, vision, and life insurance Comprehensive 401K plan with competitive employer match Paid time off including holidays, vacation, and personal time Annual incentive trip for top performers Fitness perks: Corporate discounts...

Overview Good Things Start Here. Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers. Good Things You Can Count On. Hybrid schedule: 2 days remote / 3 in‑office Competitive pay + generous PTO Medical, dental & vision starting day one 401(k), tuition reimbursement & longevity bonuses Responsibilities We're looking for a Service Operations Manager who will be responsible for leading and optimizing service delivery operations to ensure the consistent achievement of customer service, quality, productivity, and operational performance objectives. This role oversees multiple teams and supervisors, drives strategic process improvements, manages...

Job Description NewLane Finance is a commercial equipment finance company, serving small and mid-size business nationwide. Our mantra is "Business Lending Done Right", and our strategy is to revolutionize small business lending by employing the latest technology and a motivated workforce to deliver fair and transparent financing solutions to businesses with unmatched levels of speed, convenience and customer service. Our products and services are offered to the business community primarily through financing programs with equipment manufacturers, distributors, and dealers.  NewLane Finance is powered by WSFS Bank, a $15B financial organization. NewLane Finance is seeking a manager to proactively manage an engaging operational team whose goals are in line with NewLane’s values and service standards.  The qualified candidate will assist with the implementation of NewLane’s strategic and busines plan, particularly with respect to the development and build out of the...

We are GROWING and we are searching for you! Join our team and unlock your potential.     Sign-On Bonus Opportunity! *Unlicensed:   Up to   $1,500 *Licensed:   Up to   $2,500 Pay Range : $18-$23 per hour for a Bilingual   Insurance Sales Store Manager.   Our Compensation package includes a competitive base salary + monthly uncapped commissions + renewal commissions + monthly bonus incentives What We Offer: No cold calling involved Uncapped commission potential Lucrative bonus opportunities including performance-based bonuses and sales competitions Continuous on-going training and mentorship Growth-oriented culture with internal promotion opportunities Comprehensive Benefits package including medical, dental, vision, and life insurance Comprehensive 401K plan with competitive employer match Paid time off including holidays, vacation, and personal time Annual incentive trip for top performers Fitness perks: Corporate...

Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose. The Capital Markets team continues to expand and is currently seeking a well-seasoned Foreign Exchange Operations Manager that will be responsible for maintaining a stable environment whereby the day-to-day operational functions, reporting, and servicing of our clients is performed efficiently and within the guidelines of the Capital...

We are GROWING and we are searching for you! Join our team and unlock your potential.     Sign-On Bonus Opportunity! *Unlicensed:   Up to   $1,500 *Licensed:   Up to   $2,500 Pay Range : $18-$23 per hour for a Bilingual   Insurance Sales Store Manager.   Our Compensation package includes a competitive base salary + monthly uncapped commissions + renewal commissions + monthly bonus incentives What We Offer: No cold calling involved Uncapped commission potential Lucrative bonus opportunities including performance-based bonuses and sales competitions Continuous on-going training and mentorship Growth-oriented culture with internal promotion opportunities Comprehensive Benefits package including medical, dental, vision, and life insurance Comprehensive 401K plan with competitive employer match Paid time off including holidays, vacation, and personal time Annual incentive trip for top performers Fitness perks: Corporate...

Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a motivated individual to join our team as a Workforce Planning Consultant.   This role will report to the Head of Workforce Management, Group Benefits and serve as a strategic workforce planning consultant, trusted advisor, and subject-matter expert. You will own and evolve workforce planning methodologies, lead complex scenario planning, and translate workforce data into executive-ready recommendations that influence staffing decisions.   You will be a partner with business leaders, Finance, Human Resources, Operations, Technology, and other stakeholders to evaluate workforce risks, challenge assumptions, and develop practical workforce strategies aligned with financial, operational, customer, and colleague objectives. Working with significant autonomy, you will lead specialized initiatives, create customized...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Appraiser, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process , using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or...

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Client Advisory Team Manager Reading Build something special with us At Howden, we're not just about insurance. We're about our people, our clients, and the relationships that make a difference. As we continue to grow our Mid-Market Practice, we're looking for a Client Advisory Team...

The Annuity New Business Operations Case Specialist is responsible for supporting the accurate and timely processing of annuity new business and post-issue transactions. This role serves as a key operational resource by assessing and prioritizing casework, managing follow-up activities, preparing incoming asset transfer requests, and coordinating contract-related communications. The Case Specialist monitors transaction quality, service levels, and operational trends to identify opportunities for improved efficiency, accuracy, and risk mitigation. Through collaboration with Product Management, Compliance, and cross-functional business partners, this role supports successful product implementation, strengthens operational controls, and drives continuous process improvements. By developing deep product and process expertise, the Case Specialist helps deliver operational excellence and exceptional service outcomes. You are Highly focused on the consumer and know how to...

We are seeking a Wellness Product Leader, you are responsible for developing and managing Guardian’s wellness solutions with the goal of delivering on the diverse and evolving physical, financial, and emotional well-being needs of our customers, members, and their families. This Product Leader will manage a specialized team that will be accountable to building and managing portfolio of wellness solutions through organic design and external partnerships. The alignment and integration between this wellness ecosystem and Guardian’s core non-medical group benefits products and services will be critical. You are A highly motivated individual who is passionate about helping people through life’s challenges, thrives in a fast-paced environment, unafraid to roll up your sleeves, and has a track record of success in product management leadership roles. A savvy, strategic businessperson with an understanding of disability, absence, life, supplemental health and state paid leave...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description A day in the life of an Inside Property Adjuster, and what it take to do the job! As an Inside Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take...

About The Institutes Located in beautiful Malvern, Pennsylvania, The Institutes® are a not-for-profit comprised of diverse affiliates that educate, elevate, and connect people in the essential disciplines of risk management and insurance. Through products and services offered by our nearly 20 affiliated business units, people and organizations are empowered to help those in need with a focus on understanding, predicting, and preventing losses to create a more resilient world. Additionally, we understand the importance of work-life balance—in 2026 Philly.com named us a Top Workplace for the eleventh year and USA Today named us a USA Top Workplace for the fourth year. We provide excellent benefits and a friendly, team-focused work environment to drive employee engagement. Manager, Security & Governance The Manager of Security & Governance will lead our security and governance program, owning cybersecurity operations, risk management, compliance, business...

The salary range for this job posting is $86,744.00 - $138,790.00 annually + bonus + benefits. Pay Type: Salary The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process. The salary range for candidates who reside in Pennsylvania is $93,822 - $150,115 annually + bonus + benefits. Pay Type: Salary. Ideal candidates will reside in the Pittsburgh, Pennsylvania area and have established agent relationships in the state. This role will service agents in Western Pennsylvania and a company vehicle is provided. This role will report to a Regional Vice President, Commercial Lines Are you a Referral? If you know a current Encova Insurance associate and would like to apply as a referral,...

As a Product Owner, Wealth Management you will be responsible for translating the product vision and strategy into actionable tasks, ensuring alignment with customer needs and organizational goals. The Product Owner role involves close collaboration with various stakeholders to clarify requirements, prioritize tasks, and maintain up-to-date product documentation. The Product Owner will track progress to ensure timely delivery, participate in Agile ceremonies, and continuously learn Agile product management practices under the guidance of a senior Product Owner. You will Develop and manage the product backlog, ensuring it aligns with the overall product vision and strategy Collaborate with cross-functional teams to gather and refine requirements, ensuring they are well-documented and prioritized Maintain clear and up-to-date product documentation, including user stories, acceptance criteria, and meeting notes Monitor the progress of product development, ensuring...

Do you want to lead a critical function that directly impacts customer satisfaction, retention, and business growth? Guardian is seeking a Head of Implementation - Client Onboarding and Set-up to lead the end-to-end implementation experience across our Select, Premier, Advisory, and Key market segments. In this role, you will be accountable for ensuring customers receive a seamless onboarding experience from notice of sale through successful setup, data exchange activation, and first premium payment. You will serve as the business process owner for implementation, driving operational excellence, service quality, customer outcomes, risk management, and continuous improvement while building and developing high-performing teams that deliver exceptional results. You Are A strategic and results-driven leader with a proven track record of leading implementation organizations across multiple market segments. You are a collaborative business partner who can align teams...

Head of Enterprise Monitoring and Observability Reports To Head of Technology Operations Department Enterprise Technology Position Summary The Head of Enterprise Monitoring and Observability is responsible for defining and executing the enterprise observability strategy, operating model, and platform roadmap that enable proactive, predictive, and resilient technology operations. This leader owns the enterprise capabilities for monitoring, telemetry, event intelligence, operational analytics, and observability engineering, ensuring technology services are observable, measurable, actionable, and continuously improving. The role serves as the operational intelligence leader across Enterprise Technology, providing the platforms, standards, insights, and governance required to improve service reliability, accelerate issue detection and resolution, and support modern operational practices. This leader partners closely with infrastructure, cloud, middleware,...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! Job Summary Produce within the assigned territory and achieve satisfactory sales results and submissions of OneAmerica/AUL products. Meet renewal objectives as established by the home office. Provide acceptable levels of service to producers and clients. Assist the Regional Vice President in the development and implementation of the RGO marketing plan. Operate within the RGO budget. Conduct sales and product seminars as necessary. Attend regularly scheduled manager one on ones and office meetings to help identify patterns, areas for improvement, and...

Job Description – Clinical Specialist     Position Summary As a Clinical Specialist, you will use your practical or vocational nursing experience and knowledge of medical and behavioral health conditions to support timely disability claim decisions. You will identify and obtain certification dates, treatment plans, functional limitations, and other pertinent medical information from claimants and treating providers. You will partner with Claims Case Managers, claimants, providers, and vendors to facilitate efficient medical outreach and collection of information. You may also coordinate vendor utilization and help assess overall function as business needs require. You are You are a licensed Practical or Vocational Nurse who applies sound clinical judgment, communicates clearly, and works independently in a fast-paced environment. You are organized, adaptable, and comfortable managing changing priorities while collaborating with claim professionals, claimants,...