94 customer service team lead jobs found

Under the direction of the Director of Sales, the Personal Lines Account Executive will be responsible for generating new business sales to drive organic growth and to provide a high-level of customer service in retaining and servicing Personal Lines Accounts.   This opportunity is for an individual that enjoys networking, has a high level of professionalism, and a passion for providing personalized service to their clients. Essential Duties & Responsibilities Prospect and qualify new personal lines accounts that meet agency standards. Generate new business appointments through networking, referrals, and other sources to attract and retain clients. Identify cross-sell opportunities across departments and expand lines of business on current accounts. Meet or exceed assigned annual new business revenue and retention goals. Proactively manage an assigned book of business using the Epic Agency Management System. Obtain information requested by company...

We are adding an IT Customer Service Manager to our team!  This is a hybrid position requiring individuals to work in office 10 days per month; or as needed for business needs.   Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer  Employee Resource Groups...

Position Compensation Range: $99,000.00 - $167,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Business Continuity/Recovery Consultant will lead the Enterprise Process Framework strategic pillar for Business Resiliency as part of our mission to deliver an effective and efficient business continuity program for the enterprise. This work is a core dependency for other enterprise initiatives including IT resiliency, Third Party Risk Management, Enterprise Crisis Management, and the Enterprise Governance Risk and Compliance framework. You will report to the Director of Business Resiliency In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507;...

The Director, Procurement sets and executes enterprise procurement strategies for assigned categories and supplier ecosystems to deliver measurable value, manage risk, and support our strategic goals. You will lead teams accountable for end-to-end category management and full lifecycle sourcing, including strategic sourcing strategy, complex negotiations, contract management, and ongoing supplier performance and relationship management. Lead, and inspire a highly engaged, high-performing team. You will create clear goals and accountability, coach the team through career development, and demonstrate inclusive leadership. You will focus on building a continuous improvement mindset that strengthens our capabilities and results. Reporting to the AVP, Procurement, the Director partners with business leaders to align sourcing strategies to enterprise priorities, influence decision-making, and improve supplier ecosystems. You will focus on disciplined spend management, strengthen supplier...

We are adding a Senior Claims Specialist   to our team! Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer  Employee Resource Groups for employees to get involved, learn, network, and offer professional and personal development opportunities. With...

Summary: This position collaborates with business units to assess needs and drive results through training and ongoing education. Responsibilities include developing and facilitating comprehensive training programs, ensuring consistency in the training process, and maintaining timely leadership updates. The role also involves working cross-functionally across all departments to enhance training effectiveness, improve the customer experience, and support company objectives by identifying opportunities to refine training processes Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to...

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. Provides customers with product knowledge and resolves customers concerns. Utilize functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business. Key Responsibilities: • Provides support for customers by handling inquiries via...

The Senior Manager, Procurement & Vendor Management develops enterprise sourcing strategies. These strategies aim to deliver value, manage risk, and support American Family's strategic goals across multiple categories, including HR, Benefits, Facilities, Communications, and Sales. Reporting to the Procurement Director, you will lead a team responsible for managing approximately $250M in annual spend across a complex supplier ecosystem. We are looking for a leader with deep experience operating in large enterprise environments with broad and/or complex vendor portfolios. You will lead full lifecycle sourcing programs, guide complex negotiations, and build partnerships with business leaders to maximize value from American Family's spend in assigned categories. In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110. #LI-hybrid Position Compensation Range:...

The Senior Manager, IT Procurement & Vendor Management develops and executes enterprise technology sourcing strategies that deliver value, manage risk, and support American Family's strategic goals. Reporting to the Procurement Director, you will lead a team responsible for managing approximately $300M in annual IT spend across a complex supplier ecosystem. We are looking for a leader with deep experience operating in large enterprise environments with extensive technology spend and extensive vendor portfolios. You will lead full lifecycle sourcing plans, guide complex technology negotiations, and build partnerships with business and technology leaders to maximize value from American Family's technology investments. The Senior Manager, IT Procurement & Vendor Management oversees a team of procurement and vendor management professionals responsible for executing full lifecycle sourcing strategies across the IT vendor ecosystem. You will guide the development of category...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   $2,500 Signing Bonus for new hires **To qualify for the Sign-On Bonus, applicants must be new to ACG (not applied in the last 180 days.) There is a 1-year payback clause if your employment is terminated prior to completing 12 months of employment.  Additional details can be provided by our Recruiting Team at the time of application** Join America’s most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match up to 6% Paid parental leave and adoption assistance Paid Time Off (PTO), Company paid holidays, CEO days, and Floating Holidays Tuition Reimbursement Professional certification reimbursement...

We are adding a New Business Specialist to join our team! Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer  Employee Resource Groups for employees to get involved, learn, network, and offer professional and personal development opportunities....

Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Lead Procurement Analyst, Supplier Inclusion is responsible for program management and driving the strategic direction of Supplier Inclusion Program within the procurement organization. You will lead others within the Procurement organization to optimize supplier inclusion procurement processes, implement best practices, and ensure operational efficiency. You will provide leadership and expertise to contribute to the achievement of organizational goals and objectives related to procurement. You will report to the Senior Manager, Sourcing & Procurement .  In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110 Internal...

Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Lead Procurement Analyst, Governance is responsible for program management and driving the strategic direction of assigned procurement operations program within the organization. You will lead a team of analysts and others within the Procurement organization to optimize procurement processes, implement best practices, and ensure operational efficiency. You will provide leadership and expertise to contribute to the achievement of organizational goals and objectives related to procurement. You will report to the Senior Manager, Sourcing & Procurement. In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110 Internal...

As a Sourcing Specialist with American Family Insurance, you will serve as the primary contact for the CAO division. You will be responsible for developing and executing a sourcing project portfolio to enable the department to achieve its objectives. Serve as the project manager for the entire sourcing event utilizing the expertise of other roles in the organization to deliver results. #LI-Hybrid Position Compensation Range: $62,000.00 - $103,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities • Define the scope and strategy for a sourcing event. Identify sourcing opportunities based on spend, value opportunity, risk and resource availability. Present proposed goals, strategy and project plan to partners and sponsors, obtains approvals and aligns sponsorship and resources needed to move project into active execution. •...

We are adding a Commissions Administrator to our team!  This is a hybrid position requiring individuals to work in office 10 days per month; or as needed for business needs.   Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer  Employee Resource Groups...

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. Provides customers with product knowledge and resolves customers concerns. Utilize functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business. Key Responsibilities: • Provides support for customers by handling inquiries via...

We are seeking an experienced technical leader as a Solution Architecture Manager to lead a team of solution architects supporting the delivery of critical architectures supporting strategic business objectives. This role is pivotal in driving consistency, reinforcing our architectural vision, and ensuring the technical excellence of our enterprise systems. The ideal candidate will be a strong leader with a passion for end-to-end systems thinking, capable of coaching their team to produce high-quality, detailed architectural designs. You will be a key partner to business, product, and other technology leaders, ensuring our technology solutions are scalable, secure, and tightly aligned with our business objectives while ensuring end-to-end quality. This role will be a part of the Enterprise Architecture department with a focus on delivering architecture which includes solutions enabling Customer Relationship Management (CRM), Master Data Management (MDM) and the integration of...

Position Title Branch Banking Client Consultant II - Float   Location Gillett, WI 54124   Job Summary A Branch Banking-Client Consultant II- Float travels between assigned branches in order to provide customers with high quality, prompt, and professional financial services. Provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.   Job Responsibilities: Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary...

American Family Insurance is seeking a Lead Resiliency Engineer to strengthen the resiliency, reliability, and availability of our technology platforms and applications. This role leads a team focused on solutions, frameworks, and process optimization with an emphasis reducing incidents, business continuity, and reducing MTTR. You will combine technical expertise with leadership to analyze technologies, design robust systems, and implement best practices and solutions that ensure seamless operations and rapid recovery from disruptions. This role does not have approval for sponsorship now or in the future. This also include OPT / F1 Visa. Position Compensation Range: Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Lead and mentor a team in implementing solutions to enhance overall resiliency. Help define, document,...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   $2,500 Sign-On Bonus Payment Terms: $1,000 paid after 30 days of employment, $1,500 paid after 90 days of employment. Join America’s most trusted brand with over 100 years of service HOW WE REWARD OUR EMPLOYEES UNLIMITED Income Potential *Average Earnings $75,000 - $100,000 (base plus commissions) Pay Structure · UNLIMITED LEADS, at no cost · Elevated tiered commissions for the first 12 months · Annual Base Pay 25,000 (non-exempt, eligible for overtime) ACG offers excellent and comprehensive benefits packages:  · Medical, dental and vision benefits  · 401k Match  · Paid parental leave and adoption assistance   · Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays  · Paid volunteer day annually...