03/09/2026
The Role Operational Leadership Lead the Regional HR Services team and oversee end-to-end service delivery in line with the HR Service Catalogue, across Tier 0/1/2 and defined service levels. Partner closely with HR Services Delivery teams to provide a seamless, high quality colleague experience across all hire to retire processes Ensure accurate, timely employee lifecycle administration and maintain high quality HR data across all systems. HR Advisory & Case Management Lead and guide the Regional HR Services team in delivering expert HR advisory support for Tier 2 processes, ensuring the team effectively manages complex or sensitive cases and escalations. Resolve issues by collaborating with Global Process Owners, HR Partners, and Delivery teams, ensuring root cause analysis and corrective actions. Operational Excellence & Continuous Improvement Monitor service performance, identify improvement opportunities, and drive continuous...
WTW
Philadelphia, PA, USA
Full Time
