46 it service delivery manager jobs found

Description We are seeking a Senior Engineer to lead the technical strategy and operations of our Knowledge Management (KM) ecosystem. This role is responsible for managing our knowledge platform (KC), driving integration with internal systems, and supporting our AI-powered summarization portal (AskKC). The ideal candidate is a strong technical leader who can operate across platform architecture, cloud infrastructure, and cross-functional collaboration.   This is a hybrid role requiring two days a week in the office in Plano, TX, Boston, MA, Portsmouth, NH, Indianapolis, IN or Columbus, OH.  You will be the technical point of contact for knowledge management systems, supporting decisions, driving modernization initiatives (including our golden copy/S3 source-of-truth strategy), and ensuring operational excellence across incidents, access management, and integrations. Hiring Manager: Deepa Menon Key Responsibilities  Platform & Architecture...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Primary Details Time Type: Full time Worker Type: Employee Lead Claims Relationship Management Location: USA –Boston, MA, Plano, TX, Los Angeles, CA Work Arrangement: Hybrid if within 50 miles radius from office; also open to Remote The salary range for this role is:  109,000K-186,000K The Opportunity The purpose of this role is to act as a central point of contact for driving process and policy enhancements within assigned distribution channels, collaborating across departments and with key stakeholders to ensure cost-effective claims outcomes and alignment with organizational goals. Additionally, the role involves supporting Claims Relationship Managers in delivering exceptional claims service across various business lines, managing a portfolio of customer relationships, and serving as a key escalation point for claims disputes and enquiries to uphold the success of the QBE Claims Management strategy. Responsibilities: Contribute...

The Manager, Information Security is responsible for the implementation of Coverys’ information security strategy and policy and assisting in its development, with the goal of safeguarding the organization against threats, weaknesses and exploits. This role involves both oversite and getting “hands-on” working with the global security team and the wider business to implement and maintain best practice process and procedure alongside appropriate technology. The role will be instrumental in assisting the organization’s plans to further mature its security practice through alignment to NIST CSF 2.0. The Manager, Information Technology must collaborate effectively with infrastructure and development teams to ensure that transformation activities incorporate relevant security and resilience standards and monitoring from the outset. Essential Duties & Responsibilities Security Strategy & Execution Partner closely with Head of Governance and Security to execute...

Description The USRM Servicing Technology group is seeking to hire a Senior Software Engineer for a team in our Automation portfolio. In this role you will work within an Agile delivery team to provide automated solutions using UiPath, AWS and AI. **This is a hybrid role requiring two days in the office a week** In this role, you would   Design, develop, and support UiPath RPA bots that integrate with multiple systems to deliver scalable back-office automations for our Distribution and Service groups Create innovative AI-driven solutions using UiPath IXP or AWS Bedrock to enhance business processes and solve complex challenges Develop effective, defect free source code meeting business requirements and Liberty standards Troubleshoot infrastructure and software problems, take appropriate corrective action and/or interact with IT staff or vendors in performing complex testing, support and troubleshooting functions Interact with other teams,...

Description In today's rapidly evolving landscape, data has emerged as the most valuable asset for driving innovation, enhancing customer experiences, and managing risk with unparalleled precision. At Liberty Mutual, we recognize that harnessing data's full potential requires more than just technology — it demands both robust governance and the engineering, architecture, and solution-building capabilities that turn raw data into trusted, scalable products.   This is an exciting and pivotal moment to be part of our data maturity journey within the People, Purpose, and Brand Office of Data and Data Science. With regulatory environments becoming increasingly complex, consumer expectations soaring, and competitive pressures intensifying, the ability to design and deliver high-quality data solutions is no longer just a technical function — it's a strategic imperative that empowers smarter decision-making, unlocks new growth opportunities, and safeguards our...

Primary Details Time Type: Full time Worker Type: Employee The Opportunity The purpose of this role is to lead and support the delivery of business change. This involves analyzing designated areas to identify challenges, opportunities, and solutions, as well as partnering with stakeholders to enhance efficiency, growth, and problem-solving within the organization. Additionally, the role focuses on developing and enhancing a Business Analysis team, ensuring the successful execution of strategic initiatives through leadership and project delivery. Location: Atlanta, GA; Boston, MA; Chicago, Il; Marblehead, MA; Plano, TX; Edina, MN; New York City, NY; or remote Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week   The salary range for this role is between $130,500-$195,500 Your new role Drive the development and refinement of Business intelligence deliveries by analyzing business...

The Insurance Accounting Trainer/Quality Leader plays a key leadership role within the Insurance Accounting department by serving as a subject matter expert (SME), training lead, and quality assurance resource for insurance accounting processes. While this role does not have direct reports, it functions at the supervisor level, supporting the development of team capabilities, driving consistency across workflows, and ensuring the accuracy and effectiveness of process execution. This individual will lead onboarding and ongoing training efforts, conduct quality reviews of transactional work, support system/process changes, create/maintain and provide monthly metrics, and collaborate closely with team leads, managers, and cross-functional partners to maintain and improve operational excellence. Your Impact: Training and Knowledge Management: Develop and deliver onboarding training for new hires across Insurance Payables or AR/Direct Bill, and other accounting...

Salem Five is a growing regional financial services organization with a rich history of over 170 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.   This position requires the ability to work in the Reading, MA office.   Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all...

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. About Howden Private Capital Howden Private Capital is the transactional risk arm of Howden, one of the world’s leading independent insurance brokers. We advise private equity sponsors, corporates, and law firms on Representations & Warranties Insurance (RWI), Tax Liability Insurance,...

  Salem Five is a growing regional financial services organization with a rich history of over 170 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.   JOB DUTIES AND RESPONSIBILITIES include, but are not limited...

The Cross Family of Agencies welcomes you. We need your talent and expertise. The Claims Advocate role is multifaceted with responsibilities encompassing technical claim management, strategic loss analysis, process improvement, and strong customer service.  While the Claims Advocate is primarily responsible for management of claim issues on behalf of our clients, they are also expected to support the overall office goals regarding new business and client stewardship. The Claims Advocate is expected to assist clients with Risk Management strategies that improve the quality and consistency of claim outcome.  Specific to client engagement, the Claims Advocate will understand the needs of the client and proactively provide a service that create efficiencies, compliance, and adds value to the overall client relationship.  They will also support commercial lines customers with claim reviews, loss trend analysis and identification of loss avoidance opportunities....

SLC Management is a growing global asset management firm providing innovative and diversified investment solutions to institutional investors. We are breaking new ground with a full spectrum of solutions for a growing institutional client base of more than 1400 organizations. Our history of organic and strategic growth reflects this commitment with over CA$387/US$286 billion in assets under management (AUM). As a subsidiary of Sun Life, we are aligned with one of the world’s leading financial services companies, and benefit from the stability and strength of that relationship. We are a performance-driven organization with a deliberate focus on fostering a development-focused, inclusive culture revolving around our Core Values of being client obsessed , valuing each other , acting with speed and having an owner’s mindset .  As part of our team, you play a role in fulfilling our purpose and making a difference.  We offer a rewarding work environment that is filled with...

WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.   WHAT WE’RE LOOKING FOR The Regional Sales Leader’s primary focus is to oversee the day-to-day prospecting and sales activities of the sales producers assigned to the region.  This includes recruiting and managing sales producers, evaluating sales producer performance and taking appropriate action with under-performers, coaching and training producers in all aspects of the sales, risk mitigation, and client retention processes.  The Regional Sales Leader will be evaluated on their ability to oversee these...

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.   Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.  Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week. The Opportunity   Sun Life's Digital Strategy...

Description The Company Come build on our integrated platform with industry-leading talent, world-class partners, and freedom to innovate.   Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $100B of long-term capital globally, and has a team of nearly 300 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty’s promises.   LMI offers the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client mandate. This gives us the freedom to focus on what we do best....

WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.   WHAT WE’RE LOOKING FOR The Regional Sales Leader’s primary focus is to oversee the day-to-day prospecting and sales activities of the sales producers assigned to the region.  This includes recruiting and managing sales producers, evaluating sales producer performance and taking appropriate action with under-performers, coaching and training producers in all aspects of the sales, risk mitigation, and client retention processes.  The Regional Sales Leader will be evaluated on their ability to oversee these...

This position reports to the VP & CIO and leads the software engineering, software architecture, and application development efforts across all of Arbella’s business areas. The Head of Application Development is a senior level IT role and part of the senior leadership team. This role provides leadership, vision and direction for the Application Development organization. This position is responsible for recruiting, developing, and retaining talent, as well as ensuring the Application Development staff has the skills and capabilities to meet business needs. This leader oversees the implementation of large, strategic software engineering initiatives, ongoing maintenance, and enhancement of existing applications, and is responsible for championing best practices and ensuring initiatives achieve business outcomes. The Head of Application Development serves as a strategic leader and trusted advisor to business units across the company exhibiting a strength in building collaborative,...

AVP, Excess Casualty Underwriter Location: Wakefield, MA Reports To: President, Excess Casualty Employment Type: Full Time About Us Help us insure it. Tokio Marine HCC is a leading global specialty insurance group, backed by the strength and stability of the Tokio Marine Group. With more than 50 years of sustained growth and profitability, and offices across the United States, the United Kingdom, Europe, and other international locations, we offer more than 100 classes of specialty insurance—covering everything from the crops that feed us and the concerts that entertain us to rescuing travelers abroad. Guided by our Mind Over Risk philosophy, we empower clients to pursue opportunities with confidence while fostering a culture rooted in innovation, collaboration, and trust. Always Advancing, we embrace an entrepreneurial spirit; as Experts in Tomorrow, we anticipate what’s next; and by Reaching Out, we build genuine connections that enable our people and our...

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.   Job Description: Sun Life is seeking a Senior UiPath Developer to design, build, deploy, and support enterprise-grade automations. This is a hands-on development role for a seasoned automation engineer who can deliver high-quality solutions and understands how automation operates within a broader enterprise platform....