112 operations team lead jobs found

Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Candidates located in or near Tampa, Chicago, Dearborn, and Charlotte are highly encouraged to apply. Please provide links to social media accounts, campaigns, or content initiatives you’ve led, including examples that demonstrate enterprise strategy, community management, influencer execution, integrated marketing campaigns, or measurable business outcomes. Portfolios and case studies highlighting your impact are strongly encouraged. As the enterprise Senior Manager, Social Media , you will: Define channel strategies, editorial frameworks, governance models, and performance standards that ensure consistency, scalability, and measurable business impact. Partner cross-functionally with Integrated Marketing, Brand, Media, PR, Analytics, Paid Media, and Content teams to align enterprise priorities with cohesive social and content strategies. Lead agency and partner management,...

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will manage and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate, and negotiate the claim. You will develop engaged employees...

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary: Join our team as a National Accounts Manager and play a crucial role in driving premium growth and maximizing customer retention among accounts with over 5,000 lives. You'll proactively identify and pursue opportunities, acting as a strategic and consultative partner focused on revenue generation and maintaining profitable relationships. In this dynamic position,...

Responsible for safeguarding confidentiality, integrity, and availability of data, applications, infrastructure, and AI systems across the organization. The Security Analyst leads day-to-day operations of the company’s security tooling across on-premises, cloud, and SaaS environments, drives the identification, investigation, and resolution of security events, and partners with engineering and operations teams to embed security throughout the software development and deployment lifecycle. The role also helps the organization securely adopt, deploy, and govern AI technologies   Primary Job Functions: Security Operations & Incident Response Monitor and tune in-place security solutions (SIEM, EDR/XDR, SOAR, email security, DLP, CSPM) for efficient and appropriate operation. Lead investigations into security incidents escalated beyond Tier 1, including triage, forensic analysis, containment, eradication, and recovery. Develop, maintain, and tune detections (e.g.,...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program. Duties & Responsibilities: Managing portfolio of high value consumer and...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program. Duties & Responsibilities: Managing portfolio of high value consumer and...

Role Summary The Director of Operations drives the day-to-day engine of the team's placement production, ensuring every account moves through pre-bind, bind, and post-bind without friction. Placement quality depends as much on operational discipline as on market strategy. Capacity gaps, billing errors, and inconsistent post-bind delivery erode client trust and create rework. This role owns the workflows, team capacity, and financial reporting that make flawless execution the default.   The Director partners closely with Senior Client Advocates, Client Advocates, and Associate Client Advocates to ensure the service team has the capacity and clarity to deliver on every placement commitment.   Core Responsibilities Capacity & Workflow Match service team workload to renewal calendars and new business pipeline; reallocate proactively and escalate capacity constraints before they affect delivery. Maintain standard operating procedures for...

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Claims Operations for Auto Claims Core, you will manage and be accountable for auto, property, and other claims operations member service teams who are responsible for delivering business results. Responsible for leading execution change management, claims strategies, leader development and...

About The Role     The Director, Participant Services is accountable for defining and evolving the end-to-end service model supporting off-phone participant case management and service delivery across Via Benefits programs. This role oversees performance, scalability, and continuous improvement within a high-volume service environment, ensuring delivery is efficient, consistent, and aligned to client and participant outcomes. This role leads through managers, operating structures, and performance frameworks rather than direct day-to-day execution. The focus is on designing systems that reduce repeat demand, improve service experience, and scale effectively across a global delivery model. This position partners across Operations, Customer Service, Product, Technology, and Analytics to align service strategy with platform capabilities, demand drivers, and business priorities.   Key Responsibilities Service Model Ownership Own the design and evolution of the...

The CareIQ Billing Supervisor is responsible for the supervision of designated operations and staff related to invoicing for CareIQ ancillary healthcare services. This position will report to the CareIQ Billing Manager and functions as a member of the CareIQ Billing leadership team, ensuring optimum team performance by providing exemplary support and assistance to achieve excellence billing practices for CorVel’s CareIQ Ancillary Care Solutions division. This is a 100% remote role. For continuity of business with other CareIQ departments, candidates must reside in the US Eastern or Central time zones.    ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Directs team in their day-to-day operations and quality of services provided, focusing on production, timeliness and quality scheduling performance  Establishes employee performance goals and follow-up to ensure employees are achieving goals, providing encouragement, training and counseling as needed Ongoing responsibility...

Summit provides independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service. We’re growing and currently serve more than 7,000 independent agents and 31,000 policyholders across the South, Midwest, and Mid-Atlantic.   Our strength comes from a single-minded focus on workers’ comp and a commitment to long-term customer relationships. Summit is who you turn to when you need a specialist who not only knows workers’ comp but also gets to know your business and your priorities.   Our field team members are located in every state in which we operate.   Summit is a member of the Great American Insurance Group where our highest goal is for all employees to feel included, respected, and empowered to perform at their best. Essential Job Functions and Responsibilities Lead or support development and implementation of new projects that support growth initiatives, regulatory filings, policy language, endorsements, and...

Summit provides independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service. We’re growing and currently serve more than 7,000 independent agents and 31,000 policyholders across the South, Midwest, and Mid-Atlantic.   Our strength comes from a single-minded focus on workers’ comp and a commitment to long-term customer relationships. Summit is who you turn to when you need a specialist who not only knows workers’ comp but also gets to know your business and your priorities.   Our field team members are located in every state in which we operate.   Summit is a member of the Great American Insurance Group where our highest goal is for all employees to feel included, respected, and empowered to perform at their best. Essential Job Functions and Responsibilities Lead or support development and implementation of new projects that support growth initiatives, regulatory filings, policy language, endorsements, and...

About the Role Fortegra is seeking a Senior AI Marketing Specialist to help explore, test, and operationalize artificial intelligence across our marketing function. Reporting to the Manager, Performance Marketing, this role focuses on how AI is changing the way Fortegra and its brands are discovered in search, how our campaigns are structured and executed, and how our marketing team works day to day, and on turning that exploration into repeatable, reliable practice for the team. Key projects include leading our LLM and AI search visibility efforts (how Fortegra and its brands appear in AI-driven search and answer engines), supporting AI integration across our digital platforms, and contributing to campaign structuring that keeps creative and content execution consistent and efficient. The day-to-day work is workflow-oriented: identifying where AI can remove friction, building the frameworks and documentation that make AI-assisted work dependable, and helping the broader...

Higginbotham , a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an opening for an Employee Benefits Account Management Team Lead for our St. Petersburg, FL  office. This team lead will be responsible for assisting in workflow strategy development, deployment and training, collaborating with producers to oversee assigned team including workflows, workload, adherence to agency policies and procedures; also responsible for conflict resolution, performance reviews, expense management and salary administration for assigned team. Essential Tasks: Overall management and support of team and Office Advocates, if applicable Interview and evaluate prospective team members Coordinate training and guidance regarding department procedures Assist in needs assessment and training where needed Assist with back up, when necessary Participate in disciplinary and termination issues Assist with implementation of...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown   is   seeking a Director of Event Management & Hospitality   to join our growing team!         The Director of Event Management & Hospitality is responsible for the flawless execution of all logistical, operational, production, and hospitality aspects of meetings and events. This role ensures events are delivered seamlessly, professionally, and within budget—creating an exceptional attendee experience while managing venues, vendors, production partners, and on-site operations.     How You Will Contribute:     Venue & Hotel Contracting • Lead venue sourcing, evaluation, and contract negotiation for all meetings and events • Manage hotel contracts including room blocks, attrition, concessions, and service agreements • Ensure favorable terms, cost control,...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program. Duties & Responsibilities: Managing portfolio of high value consumer and...

You have a clear vision of where your career can go. And we have the leadership to help you get there.  At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  We are looking for an Insurance Operations Senior Product Owner who can drive transformative operational initiatives and deliver business value through generative AI solutions. This role is a hybrid execution position supporting the rollout of generative AI initiatives across business operations. You will serve as the bridge between business stakeholders and delivery teams—intaking and shaping AI use cases, translating needs into clear requirements, developing prompts, and iteratively testing and refining outputs until they are reliable, repeatable, and fit-for-purpose. You will help establish a disciplined prompt lifecycle (design → test → refine → version) and enable end-users through...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Orchid Insurance, an Arrowhead Intermediaries company, is seeking a Private Client Lead Underwriter to join our growing team in Tampa, FL. The Private Client Lead Underwriter is responsible for establishing and growing a specialty underwriting practice focused on high value and ultra-high value homes. This role serves as the initial and primary underwriter for assigned lines, with full accountability for production, underwriting quality, profitability, carrier relationships, broker relationships, and retail agent relationships. This position combines hands-on underwriting execution with business development, market engagement, risk engineering and strategic growth. The Private Client Lead Underwriter will be responsible for hiring and leading an underwriting team to support sustained and profitable expansion. How You Will...

The Claims Operations Manager is a key leader, coach, and escalation point for a fast-moving claims support team. This role connects day-to-day claims operations with broader functional needs, including data insights, audit accuracy, and back-end processing. This leader is responsible for driving consistent execution, improving how work gets done, and ensuring the team operates efficiently and accurately. They will also support the team in adopting new tools and evolving processes over time, with a focus on continuous improvement and scalable operations. This role is about leadership and ownership. The Manager sets the tone for performance, accountability, and service quality while building a team culture focused on consistency, development, and continuous improvement. Success in this role comes from being proactive, willing to learn, and comfortable leading through change in a dynamic environment. A key expectation is curiosity toward new technology, including AI-enabled tools,...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Primary Duties and Responsibilities (details of the basic job functions): Summary (Brief summary of overall functions): The Director, Integrated Marketing leads integrated marketing strategy, planning, and cross-functional orchestration for the Insurance line of business. This role connects business priorities, member needs, and enterprise marketing execution to deliver cohesive messaging and coordinated go-to-market plans across channels. The role also leads the Insurance Integrated Marketing team, driving strategic alignment and adoption of a member-centric, integrated marketing model. Key Responsibilities include (detailed description of primary job functions/responsibilities): Integrated Strategy & Planning Lead integrated marketing strategy and annual...