93 operations team lead jobs found

Description Overview:   Liberty Mutual Technology is in search of a Director of Strategy, Planning & Support to join our U.S. Retail Markets Technology Strategy & Planning team. This pivotal role involves steering our organization towards achieving its strategic objectives by optimizing portfolio management practices and ensuring effective governance of our technology initiatives. They will manage a team of talented individuals responsible for aligning technology efforts with business goals, driving continuous improvement, and enabling effective, efficient and consistent set of practices across the organization.   This role provides a unique opportunity to lead and influence Liberty Mutual’s technology strategy within U.S. Retail Markets Technology (USRM Tech), ensuring alignment with business objectives while enhancing organizational efficiency. As a key leader, you will play a critical role in shaping a future-ready technology strategy that...

Description Description **This is a hybrid position working 2+ days a week in our Boston Headquarters** Who We Are To win in an era of accelerating change, Liberty Mutual must continuously explore emerging trends and rapidly incubate, test, and scale innovative solutions to meet the evolving needs of those we serve. Solaria Labs is Liberty Mutual’s enterprise-wide incubation function within the Enterprise Strategy & Innovation organization. We help the company remain at the forefront of disruption by partnering across the organization and incubating new products, services, and experiences to better serve our customers, clients, and communities today and in the future. Within Solaria, the Insights & Experimentation Enablement (IE2) team serves as connective tissue across the incubation system. We lead competitor and experience research efforts to provide decision-grade insight to incubation teams, oversee strategic operations for...

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.   Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.  Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week. Join Sun Life as a Manager of Payroll & Employee...

Actuary, Reserving - North America Specialty At AIG, we are reimagining the way we help customers to manage risk. Join us as a Actuary, Reserving - North America Specialty, North America to take on key responsibilities within a world-class actuarial function. Make your mark in the AH Actuarial Team Our Actuaries are on the front lines, quantifying risk, pricing insurance and reserving losses for AIG’s major insurance operating companies, globally. We collaborate with Finance, Claims, Operations, Marketing and Risk Management, among other functions. As an AIG actuary, you will be challenged and encouraged to reach your greatest potential to help improve how we predict, manage and mitigate risk. How you will create an impact The North America Specialty Reserving Lead will be responsible for managing the day-to-day workflow of up to 4 analysts with the responsibility of coordinating and reviewing the reserving process and results for North America Specialty. This key...

Description Provide enterprise leadership for Contract Management, overseeing the negotiation, execution, and governance of high-impact agreements across major spend categories totaling approximately $14B annually. Lead and develop a team of contract management professionals and establish scalable, efficient, and risk-aware contracting operating models. This role is a key advisor and senior negotiator for some of the company’s largest and most complex deals, with a mandate to accelerate innovation and AI adoption in contracting and drive the organization toward operational excellence.   Responsibilities: Lead enterprise contract management strategy and operating model across major spend categories, ensuring consistent governance, compliance, and risk management. Serve as the senior negotiator and problem-solver for high-value, high-complexity agreements, shaping deal structure, commercial terms, and performance protections. Partner with Category...

The Director, Claims provides strategic and operational Claim leadership for the assigned territory, including the execution of industry best practices for claims handling and all related case management. The Director assures claim performance is sound both technically and financially, including the leadership of case reserving practices and performance as well as develops plans for achieving corporate goals and objectives. This position leads knowledge sharing and interactions with other departments related to claims. The Director, Claims will direct claim management staff in their respective roles overseeing activities of staff involved in the accurate, efficient and equitable disposition of claims and losses as well as the administrative responsibilities of the claims department.  In addition, the position will partner directly with the Vice President, Claims to collaborate and coordinate departmental policies and procedures pertaining to claims management and departmental...

About Global Atlantic  Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S., Bermuda, and Japan. As a wholly-owned subsidiary of KKR (NYSE: KKR), a leading global investment firm, Global Atlantic combines deep insurance expertise with KKR’s powerful investment capabilities to deliver long-term financial security for millions of individuals worldwide. With a broad suite of annuity, preneed life insurance, reinsurance, and investment solutions, Global Atlantic, through its issuing companies, helps people achieve their financial goals with confidence. For more information, please visit www.globalatlantic.com .  KKR’s Global Marketing Team is seeking an experienced media planner to oversee paid media campaigns for KKR and its insurance business, Global Atlantic. Based in our growing Boston location, the AVP, Lead Media Planner, will lead the strategic development, planning, and execution of paid media initiatives...

Description The Company Come build on our integrated platform with industry-leading talent, world-class partners, and freedom to innovate.   Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $100B of long-term capital globally, and has a team of nearly 300 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty’s promises.   LMI offers the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client mandate. This gives us the freedom to focus on what we do...

Description Do you want to lead a high-performing analytics team and deliver insights that improve outcomes for our customers when they need us most? The Casualty Claims Analytics team partners with USRM Casualty Claims (Field, Operations, and Process leaders) to solve operational and strategic problems, deliver trusted performance metrics, and drive data‑led process improvements.   Role summary   The Director I will manage a team of analysts and lead higher‑complexity analyses and migration of scheduled code/reports to new data architecture. This person will partner with senior management and executives to frame questions, provide clear recommendations, and drive measurable improvements in accuracy, care, speed, and operational efficiency. Key Responsibilities   Lead, mentor, and grow a team of ~4 analysts; set priorities, review work, manage performance, and ensure high quality and timely delivery. Own and perform advanced analytics...

ABOUT US At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is one of the largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in more than 600 offices throughout North America, HUB has grown substantially, in part due to our industry...

Description As the Senior Director, Underwriting Operations, you will oversee cross-functional work to deliver innovative solutions and capabilities and streamline operational protocols to drive consistency and process excellence across a Global Risk Solutions (GRS) North America (NA) segment. Work in collaboration with GRS Global (Business Agility, Global Operations, Data, Underwriting Enablement) and North America Operations partners as well as Office of Underwriting and functional Actuarial & Data Science, Legal, Claims, Field Operations, Technology, etc. partners to support operational strategies that will enable segment priorities. Build a team culture of collaboration with all functions to drive overall operational excellence. Drive successful execution of global, segment and profit center priorities in partnership with an efficient underwriting support operation that ensures timely and high-quality policy quoting, issuance, and post-sale/mid-term...

Description The Company: Come build on our integrated platform with industry-leading talent, world-class partners, and freedom to innovate.   Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $100B of long-term capital globally, and has a team of nearly 300 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty’s promises.   LMI offers the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client mandate. This gives us the freedom to focus on what we do...

Senior Risk Analyst Who we are: American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide financial security. About the role: The Enterprise Risk Management function plays a critical role in safeguarding the company’s financial strength and strategic objectives.  ERM’s purpose is to lead and drive enterprise risk accountabilities across AIG by identifying and assessing risk; fostering a risk-aware culture; and providing risk oversight and governance, business integration and advisory services, and data driven insights. As part of the Risk Aggregation and Cross Enterprise Risk team within ERM, the Senior...

Description In today’s data-driven landscape, mastering the art of managing and leveraging data is essential to unlocking an organization’s full potential—fueling informed decision-making, driving operational excellence, and securing a lasting competitive edge. Join our dynamic Data Product & Operations team and seize the opportunity to shape innovative Talent Data Products that empower the People, Purpose, and Brand organization, while also delivering impactful insights to stakeholders across the entire enterprise. This role articulates and translates the strategic vision into the development and ongoing management of data products that drive enterprise-wide impact. The incumbent will engage proactively with talent and enterprise stakeholders to identify gaps where formalized data products are needed, and will lead the creation of the design, acceptable use cases, KPIs, quality measures, access patterns, and comprehensive implementation plans. Working...

Start Date: June 1, 2026 Why an Internship with the Hilb Group? An internship with the Hilb Group offers students the opportunity to explore multiple career paths within a growing insurance brokerage. As a rapidly expanding organization, we provide hands-on learning experiences and exposure to real-world projects that support both personal and professional development. Interns work closely with experienced team members, gain insight into our business operations, and contribute to meaningful marketing, sales, and operational initiatives. You will also have the opportunity to travel to our corporate office in Richmond, VA, where you’ll connect with fellow interns, network with company leaders, and participate in a volunteer event. This internship may lead to full-time employment opportunities upon graduation. We’re excited to help you grow with us! Key Responsibilities: Support producers and the service team by coordinating workflows, gathering underwriting...

Description Liberty Mutual is seeking a management-level attorney for a dynamic, innovative, and fast-paced team. This managing attorney will lead a team of lawyers and legal professionals who support the personal auto operations of Liberty Mutual Group’s US Retail Markets (USRM) business unit ($27 billion). The role focuses on legal support and guidance for USRM’s auto insurance products, including product design, pricing, underwriting, forms, telematics, and state management operations. The position provides oversight of legal strategy and resourcing for USRM’s Personal Auto leadership and their strategic priorities. Responsibilities: Manage goals, capacity, performance, and development for team members/direct reports. Maintain visibility, communicate broadly, and actively collaborate across teams; provide strategic oversight of key initiatives within USRM’s Personal Auto insurance product team. Represent and advise the Company in substantial...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.   Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.   Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week. The opportunity: The Technical...

The Regional Select Leader plays a key leadership role in shaping the client and employee experience within the Select practice. This position partners closely with internal teams, carriers, and clients to ensure consistent delivery, strong relationships, and operational excellence. You will lead and develop a high performing team, drive best practices, and help advance the broader goals of the Select practice while delivering exceptional service to clients. This is a hybrid role with one to three days per week in one of our New England offices. Your Impact: Lead, supervise, and develop the Select service team with a focus on performance, engagement, and professional growth Serve as a subject matter expert across commercial P&C lines of coverage and carrier appetite Partner with leadership to execute Select practice strategy and achieve regional goals Drive consistent use of workflows, systems, and best practices to support effective client management Oversee renewals...

Broker Director The Broker Director plays a critical role in driving profitable growth, strengthening broker partnerships, and protecting our clients. Reporting to the Broker & Market Leader, this role is responsible for managing strategic relationships with up to five key retail brokers and serving as a core member of a national broker coverage team. The Broker Director collaborates closely with internal partners and broker counterparts to deliver insights, deepen engagement, and accelerate growth. How You Will Make an Impact Drive profitable growth, retention, and optimal portfolio mix with assigned brokers. Lead execution of local market strategies aligned with national broker commitments. Maximize value from broker consulting and data services to generate actionable insights. Build and sustain strong relationships with internal and external stakeholders. Partner with Distribution, Product, Business Unit, and International...