2088 quality analyst jobs found

OBJECTIVE P/C Operations Quality Analyst Objective To advance service excellence and operational efficiency by analyzing quality data, evaluating voice and digital interactions, and ensuring compliance with regulatory and departmental standards. To identify performance trends, partner with stakeholders to implement improvements, and contribute to the design and execution of quality frameworks, process enhancements, and strategic initiatives that elevate customer service and align with business objectives. RESPONSIBILITIES P/C Operations Quality Analyst Reponsibilities Monitor and evaluate customer and field interactions across voice and digital channels, conduct quality assessments (QA), and analyze trends to proactively identify performance gaps, address compliance and systemic issues, and provide actionable insights that support continuous improvement and alignment with service and quality standards.   Maintain expert...

Data Quality Analyst - GenAI Be part of something groundbreaking   At AIG, we are making long-term investments in a brand-new, innovative Generative AI team , designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.   With the support and investment needed to explore new frontiers in generative AI, you’ll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers.   This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build world-class products. If you’re excited by the opportunity to create meaningful impact at scale, we’d love to hear from you.  Who we are   As a...

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Position Summary: We are seeking a detail-oriented and motivated Data Quality Analyst to join Arch’s Statistical Reporting team. This role will support the Statistical Reporting’s data quality unit in promoting data management best practices, implementing process excellence, as well as data gathering and reporting of bureau and state-related data calls. This position will require a strong understanding of key Workers’ Compensation concepts & regulatory reporting responsibilities. Additionally, this role will involve querying insurance databases using snowflake and other database tools. Responsibilities and Accountabilities: Support team needs for WC Bureau reporting....

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an entry-level motivated Quality Analyst to join our team. The position requires the following, but is not limited to: Read, analyze and interpret business requirements. Writing, executing, and maintaining automated software development test cases Develop & maintain program documentation for test automation Troubleshoot and resolve test automation issues Develop & maintain test data Review test results and report in a defect tracking tool. Assist with other duties as requested. Desired...

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Great American’s Financial Institution Services Division specializes in providing risk management and product enhancement programs to vehicle lenders and lessors, commercial equipment lenders, auto dealers and mortgage lenders throughout the U.S. and Canada. Target clients include...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an entry-level, motivated Quality Analyst to join our team.  The position requires the following, but is not limited to: Read, analyze and interpret business requirements. Write test plans. Document test results. Create and update manual test cases. Manual testing of software applications. Review test results and report in a defect tracking tool. Assist with other duties as requested.   Desired Skills & Experience Bachelor’s degree or equivalent experience Above average communication skills...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an entry-level motivated Quality Analyst to join our team. The position requires the following, but is not limited to: Read, analyze and interpret business requirements. Write test plans. Document test results. Create and update manual test cases. Manual testing of software applications. Review test results and report in a defect tracking tool. Assist with other duties as requested. Desired Skills & Experience Bachelor’s degree or equivalent experience Above average communication...

Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Quality Assurance Analyst at McGriff Specialty, a division of Marsh McLennan Agency (MMA). Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). A day in the life. As our Senior Quality Insurance Analyst on the McGriff Specialty...

Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Quality Assurance Analyst at McGriff Specialty, a division of Marsh McLennan Agency (MMA). Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). A day in the life. As our Senior Quality Insurance Analyst on the McGriff Specialty...

Data Analyst - 87IB6E We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              Hartford Funds is seeking a bright and motivated Data Analyst to join our Data Quality team. This role is central to ensuring the accuracy, reliability, and operational excellence of the firm’s data ecosystem. The analyst will monitor and manage daily data operations, triage and resolve data quality alerts, support ongoing data quality initiatives, and collaborate closely with internal stakeholders and external data providers. In addition, the role contributes to longer term improvements that reduce operational risk and strengthen trust in the firm’s data. Responsibilities : Triage data quality alerts, coordinate with stakeholders, communicate ETAs,...

OBJECTIVE Quality Assurance Analyst Objective To be responsible for the quality, technical feasibility, and reliability of software and systems that are utilized by internal and external customers. To provide quality assurance expertise and direction on the functionality and usability of software and systems. To work closely with business analysts, software developers, and customers to understand business requirements. To design, develop, test, execute, and maintain test strategies, plans, and cases. To understand and execute automated testing scripts. To execute defect management, providing feedback, reporting defects, and projecting timelines for completion. RESPONSIBILITIES Quality Assurance Analyst Reponsibilities Participate in requirements gathering sessions, providing analysis and direction on testability from an assurance perspective, ensuring feasibility and quality releases. Review and comprehend requirements,...

Job Title: Quality Assurance Analyst I FLSA Status: Exempt Job Family: Information Technology Department: Business Assurance Location: Corporate Office (Fort Wayne, IN) JOB SUMMARY Evaluate all aspects of web application functionality with supervision to validate application quality, system integrity, appropriate fulfillment of user requirements, and overall user experience. POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Perform manual testing including exploratory, functional, non-functional, regression, and system integration testing for client-facing applications and back-end systems. Design, write, execute, and maintain test plans and automated test scripts. Assist with release management activities and communication....

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Senior Quality Assurance Analyst I to join our CMD Annuities Administration team in Omaha NE. As a Senior Quality Assurance Analyst, Annuities you’ll move Pacific Life, and your career, forward by joining a dynamic group of Analysts, Developers and Product Owners while collaborating with other Technology teams. Your...

JOIN THE ASSURANCE AMERICA TEAM Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team. For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers. Our team succeeds through diversity of thought, experiences, skills, and backgrounds. Quality Assurance Analyst AssuranceAmerica is seeking a Quality Assurance Analyst to join our growing ranks as we continue to transform the way technology impacts the insurance business. You will work with a small team of experienced IT professionals and interface directly with stakeholders to understand their challenges and develop solutions. Your daily contributions will have direct, positive impacts on our employees, agents, and customers. Our application portfolio contains both packaged and custom-developed applications in a Microsoft...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Business Systems Analysts are a primary interface between projects and business partners. They are responsible for developing requirements and specifications that support the projects they are assigned to and for understanding current and future processes and where applicable, including processes for the entire enterprise. They gather and document business needs and requirements, and assist with generating project business cases. They also provide guidance to stakeholders on devising effective and efficient...

Overview The Software Quality Assurance Analyst will develop and execute exploratory tests as well as automated tests in order to ensure product quality.  This Software Quality Assurance Analyst will have experience automating tests and creating, executing and analyzing performance tests. Will interact with his or her supervisor as needed, but many activities will require independent thought and decision making. Will also be responsible for delivering quality, well-tested software into Production and performing the following essential function. Responsibilities Review requirements specifications and technical design documents to provide timely and meaningful feedback Create detailed, comprehensive and well-structured test plans and test cases Estimate, prioritize, plan, and coordinate testing activities Design automation scripts Identify, record, document thoroughly and track bugs Perform thorough regression...

Consultant Quality - QU08AE UW Quality Analyst GB - QU08IE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.           The Quality Management team provides governance and oversight validating adherence to pricing protocols, underwriting standards, documentation protocols and guidelines across all of Employment Benefits operating segments (National, Large Group, Priority and Specialty Accounts). The Quality Underwriting Consultant is expected to build relationships and collaborate with cross functional business customers, at various levels of the organization, to successfully drive Quality results and inform Risk Management. Responsibilities:    Execute quality reviews by reconstructing Employee Benefits...

Company: NICO National Indemnity Company Want to work for a company with unparalleled financial strength and stability that offers “large company” benefits with an exciting, friendly, and “small company” atmosphere?  Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.   Software Quality Assurance Specialist Directs and participates in designing, creating, testing, and implementing automated testing to reduce risk and time to value for software products. Acts as a team lead for technical questions related to testing coverage and practices involving product interactions, complex work orders, and functionality of new features within software products. Champions testing and quality mindset within the team. This position will be with National Indemnity Company in Omaha, NE with a hybrid 50% in the office work environment.  This position is not eligible for employer visa...

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes.  IT Services can include a wide range of activities such as: software development, data management,...

Position Summary The CRM Business Analyst – Finance Operations plays a pivotal role in driving predictable, scalable revenue growth by optimizing the entire customer lifecycle—from lead generation through retention. This role will serve as a critical functional partner to Sales, Client Services, Marketing, and Product development teams by enhancing operational efficiency, maintaining CRM excellence and hygiene, and delivering data driven insights that empower smarter business and operational decision making.  This role blends analytical rigor, process optimization and systems management. This role focuses on deeply understanding business processes, translating requirements into well-defined user stories, supporting quality assurance testing, and ensuring product enhancements achieve measurable business value. The ideal candidate is curious, collaborative, analytical, and passionate about improving user experiences. They understand how to uncover business needs, document...