31 senior business systems analyst jobs found

Responsible for understanding incoming volumes and influencing events that impact the daily fluctuations and staffing levels to meet customer demand. What You’ll Do Monitor contact center call volume, chat, and back-office service time trends, and redirect all contact center staff allocations as needed to ensure service level objectives are met. Work closely with workforce management leadership and contact center management to analyze forecasts and daily traffic, align staff, and adjust schedules as needed to ensure optimal staffing levels are achieved. Oversee daily schedule conflicts, adherence issues, and occupancy concerns. Assist contact center management with resolving associate real-time adherence issues in a team environment, the identification of associate adherence trends over time, and provide schedule recommendations where appropriate to mitigate ongoing adherence issues. Collaborate with contact center associates and contact center management on...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Purpose:   This position is responsible for executing all audience design and list selection activities within an assigned business segment across Unica Campaign and Salesforce Data Cloud.  This role will ensure best practices are established and leveraged in campaign design and delivery for both B2B and B2C marketing campaigns, using systems to the full extent of their...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Responsibilities: The Cybersecurity Analyst III will be responsible for the following duties: Continuously monitor the internal and external landscape for relevant events, risks, and threats related to malicious code, vulnerabilities, and potential attacks in alignment with the MITRE ATT&CK framework. Remain current with emerging threats and share knowledge with...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Responsibilities: List of general activities, duties and/or tasks typically performed within the job. Business Domain Analysis: Manage business relationship, understand business strategy and needs with an aim to create a trusted partnership. Participate in business planning discussions and provide guidance and recommendations. Communicate the analytics and/or data...

The Senior Software Engineer at SECURA designs, develops, and supports scalable, secure software solutions that power agent and associate-facing technologies, working across the full software development lifecycle. This role operates with a high degree of independence, provides technical leadership and mentorship, collaborates closely with cross‑functional teams, and contributes to architecture, integration, and continuous improvement efforts. The ideal candidate aspires to maintain and support legacy applications in while also bringing expertise in modern .NET technologies, strong problem-solving skills, sound engineering judgment, and the ability to responsibly leverage and promote AI tools to improve delivery, quality, and team effectiveness. RESPONSIBILITIES: Design, develop, and test robust, scalable software solutions across various application teams, including creating and managing APIs and data flows Analyze, design, program, test, and implement new...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Responsibilities: Team Leadership & Management Lead and mentor multiple development teams, fostering a culture of collaboration, innovation, and continuous improvement. Develop and improve team capabilities through mentoring, training, and performance management. Work closely with senior leadership to develop and execute the application development strategy, aligning...

Acuity is seeking a Claims Consultant to monitor and ensure consistency in claim handling guidelines, applicable laws, regulatory changes, and overall claims practices and philosophy. This role conducts regular audits and communicates findings, supports claims operations through consulting and training, develops training materials, and leads training programs that may include in-field follow‑up visits. The Claims Consultant also serves as a knowledge resource to other departments, enhancing operations through cross‑functional projects and collaboration while contributing to Acuity’s overall strategic direction.   ESSENTIAL FUNCTIONS: Uphold best practices and consistency in claims handling through a variety of audits to ensure uniformity in application of standards, guidelines, and practices; perform individual and special audits as necessary. Analyze new and existing insurance laws, bulletins, and regulatory changes, then explain what those rules mean for underwriting...

Summary The Procurement Specialist owns assigned category management responsibilities within Jewelers Mutual's Strategic Sourcing and Renewals function. This role is responsible for executing sourcing events, negotiating contract terms, processing requisitions and purchase orders within the enterprise resource planning (ERP) system, Oracle, and managing the contract lifecycle for vendor relationships within an assigned category portfolio. The Procurement Specialist serves as the primary point of contact for business stakeholders within their assigned categories, and partners closely with Legal, Risk, Finance, and Information Security to ensure procurement activities align with Jewelers Mutual's commercial, compliance, and risk management standards. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong,...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Purpose:   This position is responsible for complex creative strategies that drive acquisition, retention and go-to-market of new products or capabilities and support the long-term and short-term business objectives of the organization. This role is also responsible for managing, leading, and developing the team of creative professionals (in-house and externally) on the...

Summary This role is responsible for providing business partners, JM management teams and senior leaders in the organization financial analysis and information needed to make operational, financial, and strategic decisions. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We’re dedicated to fostering growth through collaboration, powered by bold thinking,...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees...

Primary Details Time Type: Full time Worker Type: Employee The Opportunity: The purpose of this role is to manage the efficient processing of licensing and appointments for agents, agencies, and adjusters, ensuring compliance with regulations. This role involves overseeing the end-to-end coordination, monitoring progress, and providing training and mentorship to teammates. Additionally, the role includes auditing and addressing compliance issues to maintain regulatory standards. Location: Madison, Wisconsin Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week. The hourly range for this role is: $29.75/hour - $44.50/hour Your New Role Serve as a liaison between licensing and business partners to coordinate appointment initiatives for distribution partners. Manage end-to-end licensing and appointment activities for agents and agencies with a strong focus on accuracy, timeliness, and...

Acuity is seeking a Director – Total Rewards to oversee the management and coordination of the benefits and compensation functions, including employee benefit programs, compensation practices, leave administration, related compliance, and vendor management. This role is responsible for developing, executing, and monitoring a comprehensive total rewards strategy in coordination with leadership, while also partnering as needed with Employee Success, Talent Acquisition, and Payroll teams, and performing other duties as requested. This is a hybrid position which requires at least one day per week onsite. You will: Develop and implement total rewards strategies to attract, retain, and motivate top talent, aligned with the organization's business objectives. Design and manage compensation and benefits programs, including insurance programs, salary structures, merit cycles, and health and welfare initiatives. Conduct market research and benchmarking and analyze...

Primary Details Time Type: Full time Worker Type: Employee The Opportunity: The purpose of this role is to strengthen and extend the capacity of the Cyber Security Strategy & Architecture team in response to increasing global demand across cyber initiatives, particularly in security operations, threat management, and emerging areas such as AI and data. The role ensures architectural guidance is available at the pace of business and security demand, reducing delays and enabling more consistent and scalable security outcomes across a federated global environment. Location: Madison, WI Work Arrangement: Hybrid working expectations The salary range for this role   is:  $137,500.00 - $206,500.00 Responsibilities Provide architectural support to security operations, with a strong focus on threat management and operational security effectiveness Support analysis and resolution of findings from security assurance activities, ensuring...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Purpose:   In an expert/ lead capacity, this position is accountable for providing leadership and business analysis consulting to IT managers, Agile teams, stakeholders, product owners and business owners for large, complex initiatives and day-to-day support. The incumbent performs needs assessments, feasibility analyses, and requirements gathering, and prepares basic...

We are adding an  Operations Accountant to our NGL Team!  This is a hybrid position requiring individuals to work in office 10 days per month; or as needed for business needs.   Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer  Employee Resource Groups...

We are adding a  Senior Data Engineer to our team! Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer  Employee Resource Groups for employees to get involved, learn, network, and offer professional and personal development opportunities. With over...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Summary:   This position is responsible for the ongoing development, improvement, support, maintenance and configuration of our cloud-based Human Resource Information System (HRIS). This person works with business units across the enterprise, Subject Matter Experts (SMEs), and HR areas to ensure the HRIS meets the needs of the enterprise as efficiently as possible. Key...

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.    Acrisure employs over 19,000 entrepreneurial colleagues in 22 countries and has grown from $38 million to   nearly $ 5B in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client   centricity   and an indomitable will to win   Job Summary:   The Sr. Employee Benefits Account Executive   is responsible for   retaining   and expanding client relationships, improving   the client   experience by   demonstrating   expertise   as a professional insurance advisor, and   facilitating   the sales cycle of...

We are adding a Digital Solutions Architect to our team!  This is a hybrid position requiring to be In-Office 10 days per month. Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer  Employee Resource Groups for employees to get involved, learn, network,...