26 technical support associate jobs found

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. As a Facilities Technician - (Safety Sensitive) on the Corporate Real Estate team, this position provides critical after-hours facilities operations support, helping ensure the safe, reliable, and efficient operation of Nationwide facilities. This role serves as a key resource for building occupants, tenants, contractors, and Security while supporting maintenance activities, facility operations, and emergency response.   Facilities Operations & Maintenance Monitor building automation, lighting...

Job Description: We are looking to add a Application Support Director to join our IT team in West Des Moines, Iowa . Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes! Basic Function: The purpose of this position is to lead the Brokerage Services Application Services team, ensuring effective administration, support, operational health, and performance of applications critical to Brokerage Services business functions. This role partners closely with Business Operations, Delivery teams, IT Support and IT Operations to coordinate issue resolution, support application upgrades, monitor service health, identify systemic issues and trends, and drive continuous improvement initiatives that improve application stability, user experience, and business value. Essential Responsibilities: Application Administration & Support Lead teams responsible for...

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This Senior Consultant, Risk Management – P&C (Fleet), will be part of the Agribusiness Team. The role will support clients primarily across the Midwestern, Eastern and Southern United States, with occasional support in the Western United States as business needs require. The consultant will conduct client assessments, identify fleet-related exposures and loss trends, develop client-specific recommendations, and provide risk management guidance. This role...

Job Description: We are looking to add a Client Service Specialist to join our Select team in Waukee, IA . Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!   Essential Responsibilities: Prepares certificates, binders, and auto ID cards. Ensure accuracy of invoicing and work with accounting to resolve any discrepancies. Order policy changes from carriers, update agency management system/exposure schedules and set follow-up tasks. Investigates and corrects omitted items and commission differences on premium discrepancies (policies, audits and endorsements) Review, process, and deliver policy audits to clients. Update agency management system and third-party platforms related to new and existing clients.   Qualifications: Education: High school diploma; college degree preferred. Experience: Minimum 0-1 year of administrative, customer...

Job Description: Step into a role where your client service expertise makes a meaningful impact. We are looking to add a Workers’ Compensation Claims Specialist to join our Creative Risk Solutions team. Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients. Essential Responsibilities: Receives, gathers and accurately transmits workers’ compensation information to the company, from communications with the insured, claimants, and internal staff in a timely manner. Investigates, evaluates, and resolves lost time Workers’ Compensation claims, including litigated claims. Mediates situations as they arise between the insured and the insurance company, with little to no support from...

Job Description: We are looking to add a Sr. Workers’ Compensation Claims Specialist, Supervisor to join our Creative Risk Solutions team. The ideal candidate will have jurisdictional experience in multiple states . This team member will provide high quality claims handling oversight and expertise for all CRS customers on litigated and complex claim situations. This includes assisting staff supervised with investigating, communicating, evaluating, and resolving claims utilizing the CRS Best Practice of Claim Handling. Assisting claim staff with goals, career pathing, and ensuring engagement.   Essential Responsibilities: Claims Management: Adjudicate claims during staffing shortages, investigate, and negotiate settlements per “Best Practices for Claims.” Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management. Recommend adjustments as needed. Research and respond to questions...

Job Description: We are looking to add a Sr. Workers’ Compensation Claims Specialist, Supervisor to join our Creative Risk Solutions team. The ideal candidate will have jurisdictional experience in multiple states . This team member will provide high quality claims handling oversight and expertise for all CRS customers on litigated and complex claim situations. This includes assisting staff supervised with investigating, communicating, evaluating, and resolving claims utilizing the CRS Best Practice of Claim Handling. Assisting claim staff with goals, career pathing, and ensuring engagement.   Essential Responsibilities: Claims Management: Adjudicate claims during staffing shortages, investigate, and negotiate settlements per “Best Practices for Claims.” Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management. Recommend adjustments as needed. Research and respond to questions...

Job Description: Step into a role where your client service expertise makes a meaningful impact. We are looking to add a Workers’ Compensation Claims Specialist to join our Creative Risk Solutions team. Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients. Essential Responsibilities: Receives, gathers and accurately transmits workers’ compensation information to the company, from communications with the insured, claimants, and internal staff in a timely manner. Investigates, evaluates, and resolves lost time Workers’ Compensation claims, including litigated claims. Mediates situations as they arise between the insured and the insurance company, with little to no support from...

Job Description: Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients. We are looking to add a Workers’ Compensation Claims Specialist to join our team. Experience handling claims in Maine, Connecticut, and New Jersey is required.   Essential Responsibilities: Receives, gathers and accurately transmits workers’ compensation information to the company, from communications with the insured, claimants, and internal staff in a timely manner. Investigates, evaluates, and resolves lost time Workers’ Compensation claims, including litigated claims. Mediates situations as they arise between the insured and the insurance company, with little to no support from leader, to...

Licensed in both Iowa and Nebraska SUMMARY:      Workers Compensation Defense Attorney needed for in-house litigation position, working under the direction of the General Counsel .  This position will work defending litigated Workers’ Compensation claims before hearing locations across various venues in both Iowa and Nebraska, as geographically reaqsonable . This attorney will conduct research where necessary, examine records, conducts investigations, attends depositions, consult with witnesses, insured(s), legal assistants, and/or personnel.  Participate in negotiations on behalf of the Company including settlements.  In addition, this position will provide leadership and expertise on major company projects as necessary. Claims Focus:  This position will provide  state specific legal representation before courts, arbitration panels and/or administrative bodies.  Serve in an advisory capacity to company and employees.  Prepare legal pleadings, motions, memorandums,...

Job Description: We are looking to add a Senior Programs Underwriter to join our Innovative Program Solutions team in West Des Moines, IA . This team member will build a portfolio of IPS business collaborating with a supportive internal team with agent and carrier professionals.  You will have the opportunity to help create and continuously improve underwriting guidelines, efficient workflows and operational processes that deliver optimal value for clients and partner stakeholders.  In this role, you will exhibit the ability to understand client business operations and apply underwriting expertise to create best in class risk solutions and services. Essential Responsibilities: Develop and negotiate price, coverage terms and conditions for all new and renewal business generating profitable and sustainable growth. Collaborate with agents and brokers and align with carrier appetite and IPS guidelines. Manages and underwrites an IPS portfolio of business. Conduct...

Job Description: Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients. We are looking to add a Workers’ Compensation Claims Specialist to join our team. Experience handling claims in Maine, Connecticut, and New Jersey is required.   Essential Responsibilities: Receives, gathers and accurately transmits workers’ compensation information to the company, from communications with the insured, claimants, and internal staff in a timely manner. Investigates, evaluates, and resolves lost time Workers’ Compensation claims, including litigated claims. Mediates situations as they arise between the insured and the insurance company, with little to no support from leader, to...

Job Description: We are looking to add an Information Security Compliance Analyst II to join our Information Security team in West Des Moines, Iowa . Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes! Essential Responsibilities:                                                                                           The purpose of this position is to support the information security program, including initiatives related to strategy, policies, standards, risk management, awareness, and training. This role will also support the enhancement of the Enterprise’s overall governance program. Essential Responsibilities: Conduct comprehensive risk assessments and provide detailed reports on findings and required mitigations. Lead the development and maintenance of policies, ensuring they address regulatory requirements. Oversee implementation of risk...

Job Description: We are looking to add a Client Service Specialist to join our Property Casualty team in Waukee, IA . Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!   Essential Responsibilities: Prepares certificates, binders, and auto ID cards. Invoice agency bill transactions for new and renewal policies, monthly installments, endorsements, and audits. Ensure accuracy of invoicing and work with accounting to resolve any discrepancies. Order policy changes from carriers, update agency management system/exposure schedules and set follow-up tasks. Investigates and corrects omitted items and commission differences on premium discrepancies (policies, audits and endorsements)   Qualifications: Education: High school diploma; college degree preferred. Experience: Minimum 0-1 year of administrative, customer service, or office experience,...

Job Description: We are seeking a detail-oriented and customer-focused Administrative Specialist to provide administrative and operational support to our team at Creative Risk Solutions . This role is responsible for assisting with claim intake and assignment, maintaining accurate claim records, processing incoming correspondence, and supporting internal and external customers throughout the claims process. The ideal candidate will have strong organizational skills, excellent communication abilities, and a commitment to delivering exceptional service. Essential Responsibilities: Review and accurately assign reported claims to the appropriate claims adjuster under established guidelines and supervision. Receive, gather, and promptly transmit loss information from insureds, claimants, internal team members, and other stakeholders through the claims reporting system. Maintain accurate and complete claim documentation within company systems throughout the claims...

Job Description: We are seeking a detail-oriented and customer-focused Administrative Specialist to provide administrative and operational support to our team at Creative Risk Solutions . This role is responsible for assisting with claim intake and assignment, maintaining accurate claim records, processing incoming correspondence, and supporting internal and external customers throughout the claims process. The ideal candidate will have strong organizational skills, excellent communication abilities, and a commitment to delivering exceptional service. Essential Responsibilities: Review and accurately assign reported claims to the appropriate claims adjuster under established guidelines and supervision. Receive, gather, and promptly transmit loss information from insureds, claimants, internal team members, and other stakeholders through the claims reporting system. Maintain accurate and complete claim documentation within company systems throughout the claims...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Location Details:  Position not reporting to physical location. Trucks are take home with periodical use at local insurance office. Position Schedule/Shift:    Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.  Position Summary:     Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You’ll respond to service calls, assist stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you.  Key Responsibilities:   Respond to...

Job Description: IT Solutions Architect – WDM Iowa   We are looking to add a Solutions Architect to join our Information Technology team in West Des Moines, Iowa . Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!   Essential Responsibilities: Architect new applications, services, integrations, and technology solutions that align with business needs, architectural standards, and technology strategy. Translate solution architecture and technical direction for key initiatives to development and implementation teams and serve as an architectural stakeholder throughout project delivery. Support the adoption of established technology standards, architectural patterns, and strategic technology direction through solution architecture, project engagement, and technical leadership. Research emerging technologies, including insurance industry...

Job Description: We are looking to add a Facilities Specialist to join our Office Services team in West Des Moines, IA . Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!   Essential Responsibilities: Oversee general office environments in partnership with office administrator and Tech Support team. Perform routine maintenance, cleaning, and set up duties, daily throughout facility. Be proactive in maintaining highly professional appearance (inside and out) of all areas of the facility to include equipment, furniture, etc. without significant direction. Maintain inventories of snacks, drinks, cleaning and maintenance supplies, tools, offsite storage, (if applicable), and the ability to purchase, pick up, and deliver to the office. Primary back up for the office administrator and their daily duties as needed. Maintain confidentiality of...

Job Description: We are looking to add an Application Support Analyst II to join our IT team in West Des Moines, Iowa . Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes! The purpose of this position is to support the administration, operational health, and effective use of Brokerage Services applications and technology solutions. This role partners with business users, IT Delivery teams, vendors, and IT support organizations to configure, maintain, troubleshoot, and optimize applications that support business functions. The position is responsible for supporting application administration activities, resolving user issues, coordinating with technical teams on defects and enhancements, monitoring application performance, and identifying opportunities to improve application effectiveness, user experience, and operational efficiency. Essential...