2 customer support officer jobs found

As an Associate Claims Technician - Data Administration, you’ll provide basic administrative and operational support for the claims department. What You'll Do   Scan, route, and classify incoming mail for all claims lines of business and monitor electronic queues to ensure claims staff receive appropriate materials and documents. Research incoming documents to identify existing claims, accounts, new losses, and misrouted mail. Perform data entry and verification of workers compensation medical billing for processing. Coordinate with internal customers, vendors, attorneys, adjusters, and others to resolve issues. Develop knowledge of jurisdictional requirements and best practices within assigned department, ensuring all tasks are completed effectively to meet compliance standards. Provide administrative support to technical staff by creating documents and forms, reviewing their incoming mail, sending their correspondence, and auditing internal storage logs....

This position supports the Claims department by assisting with various aspects of the Customer Service Representative (CSR) process including ordering police reports, processing expense bills, completing social media searches and other various duties as assigned. Throughout the school year, this position is part-time 8 to 24 hours per week based on class schedule and our company’s business hours, which are Monday through Friday, 8 a.m. to 4:30 p.m. During the summer and breaks, the position can be 40 hours per week. RESPONSIBILITIES:   Assist the Claims Division in ordering police reports. Process expense payments Assist the CSR Team with indexing checks Upload CDs Complete Social Media Searches Other duties/projects as assigned QUALIFICATIONS   ESSENTIAL:   Pursuing Associate’s or Bachelor’s degree High degree of accuracy and attention to detail Excellent organizational skills to handle and prioritize multiple responsibilities Proficient with...