08/14/2026
The Voice of Customer Lead manages customer feedback programs, analyzes customer insights, and translates findings into actionable recommendations that improve customer experiences and business outcomes. Job Responsibilities Manage VOC programs; analyze survey and feedback data; identify trends; create executive reports; partner with stakeholders to implement improvements. Reviews and analyzes CX/UW data to measure impact of current processes and makes recommendations for change Maintain confidentiality regarding internal practices and procedures. Abide by all company or department policies Perform other duties as assigned by management Job Qualifications Formal Education and Certification 4-year degree preferred Knowledge and Experience 5+ years of customer experience, research, analytics, or related experience; strong data interpretation and presentation skills. Preferred Knowledge and Experience Survey platform expertise; advanced analytics...
AssuranceAmerica
Atlanta, GA
Full Time
