4 jobs found in Cebu Philippines

The Role    Key Responsibilities   · Participation in day to day support call logging and allocation. · Classify support issues received from users and allocate them with the support teams for resolution. · Monitor and report on volume of support issues received and outstanding. · Process fixes for standard support issues and report back to users. · Provide an excellent customer service experience for all that contact the Support desk. · Maintain system documentation and procedures to ensure completeness and utility. · Ad hoc tasks to support the team and the demands of the business. · Formulation, maintenance and execution of test plans for solutions to support issues. · Recording of management information in respect of the issues raised by users. · Maintenance of the team’s ticket logging system. · Analyze and document support issues providing potential solutions or...

The Role   The role is part of the Health & Benefits line of business reporting to the Head of Benefits Advisory   Key responsibilities: Develop and maintain a deep understanding of the employee benefits market; develop new solutions and plans to maintain market competitiveness. Develop and maintain a deep understanding of WTW H&B products, solutions, and technology within the Country, and know what is available within the Region and Globally. Develop and maintain an understanding of WTW’s Lines of Business (LOBs) outside Health & Benefits, and initiate cross-LOB sales and collaboration. Have a clear understanding of the Global, Regional, and Local Value Propositions of the H&B business. Provide support to the Business Development Team including but not limited to: Assistance in the completion of Request for Proposal (RFP) requirements Assistance in preparing presentation decks and proposals for prospect clients Assistance in updating and...

The Role   As Health & Benefits Consulting Analyst, you will play the role of technical support for the consulting team of the Health and Benefits (H&B) line of business.   You will be focused on supporting the delivery of the technical and analytical work on a wide variety of complex projects in the employee benefit space.   You will serve to manage and coordinate the delivery of such projects including working closely with other H&B resources as well as Global Business Center (GBC) resources to ensure deadlines and quality of deliverables are met at all times.    You will be involved in the day-to-day communication and liaison with our clients and create client deliverables.   Key responsibilities: Analysis of employee demographics Analysis of the epidemiological profile of the population (if such data is available)  Analyze existing benefits of clients to populate reporting templates and prepare side-by-side benchmark analysis Review and analyze...

As a UX Designer at Willis Towers Watson, you will join a collaborative team of fellow Business, Product, Design and Technical stakeholders to work on transforming the Human Capital Management industry, by turning complex problems into elegant user experience solutions that delight our clients and our users. We create and innovate SaaS web and mobile software for Fortune 500 clients. This important role works with global product and development teams to help inform and execute user experience design across a defined area of our Employee Experience product portfolio. This role is focused on designing innovative user experience for enterprise-level web and mobile applications that integrate across our portfolio of software. This includes high-collaboration with UX/UI team members, stakeholders, users and our business to research, elicit and define, design and deliver innovative next-generation web and mobile user experiences.  With your demonstrable experience in user experience,...