3 knowledge center representative i jobs found in Charlotte, NC

The Knowledge Center Representative provides administrative customer service assistance to claimants, providers, and other interested parties by receiving and answering telephonic inquiries. Utilizing proprietary systems and training knowledge, this role delivers high quality inbound and outbound customer service with a focus on accuracy, professionalism, and first call resolution.   This is a remote role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Delivers friendly, efficient customer service in a high-volume environment Accurately captures and enters data into CareMC and other internal systems Demonstrates active listening and communicates clearly to confirm understanding Promotes future use of self-help tools when applicable Maintains consistent attendance and meets quality and productivity standards Additional duties as assigned   KNOWLEDGE & SKILLS: Effective verbal and written communication with...

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Sr Private Placement Ops Analyst I to join our Fixed Income Ops team, which provides full Operational, Middle Office support to Portfolio Management, Credit Analysis and Pension Risk Transfer teams. This role will be based in Charlotte, NC. As a Sr Private Placement Ops Analyst I, you’ll play a key role in Pacific Life’s growth...

Job Description: Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating superior customer experience. We’re actively seeking a talented Sr. Financial Reporting Analyst I to join our PLA&R Investment Accounting Solutions in Charlotte, NC; Newport Beach, CA. This role will be on-site. As a Sr. Financial Reporting Analyst I, you’ll play a key role in Pacific Life’s growth and long-term success by supporting accounting systems used by asset class teams to ensure the success of reporting of investments in management, IFRS, GAAP, and Statutory statements. This role will be supporting Pricing Analytics, Investment accounting and reporting process, NAIC Ratings Process, and project work. You will fill a new role that sits in a team of 16 people in Investment Accounting.   Your colleagues will include the AVP of Finance and Reporting, fellow investment accounting professionals, Operations...