25 customer service jobs found in Jacksonville, FL

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown  is seeking an Intern to join our growing team in  Jacksonville, FL! We are looking for passionate team players who believe in working hard and having fun in a collaborative environment.  Our team is customer-focused and values the importance of strong relationships, professionalism, and trust.  We embrace solutions-oriented big thinkers who are committed to results and aren’t afraid to take risks.  We are driven to set goals high and aim even higher. How You Will Contribute:    Assist a designated department with administrative tasks while learning the Insurance Industry Answer phones, route calls, and take/deliver messages Perform data entry, invoicing, policy checks, endorsements, renewal preparation and file maintenance Create reports and assist with sending out renewals Foster and seek...

Primarily responsible for providing exceptional customer service to our clients. Take incoming calls using our Web Warranty/Web Claim program. Review claims for approvals, distribution of authorizations or sending of denial letters. Helps to enforce contractual requirements impartially and expeditiously. Adjudicate, investigate and/or deny claims by verifying submitted information, coverage issued, and other pertinent information. Identify claims of a potentially fraudulent nature and refer to management for review. Monitor and process claims to meet the demands of a production environment and to adhere to established service standards. Process claims via our phone and portal systems using Web Warranty/Web Claims program Handle customer service questions or transfer call to appropriate numbers Adjudicate claims based off the terms and conditions of the service contract Follow-up with Service Providers and Technicians for required claims information Complete Claim...

The Vehicle Service Contract Specialist will handle incoming claim calls and determine coverage in accordance with contract terms. They will review repair shop diagnoses and estimates to evaluate coverage and determine if inspections are necessary. Additionally, they will provide exceptional customer service throughout the claims process. Minimum Qualifications: High School Diploma or Equivalency required. 2 plus years of experience repairing as vehicle technician and /or service department.  Industry certification a plus. (Factory training and ASE’s certification). Communicate claim decisions—approval or denial—clearly to customers, along with next steps. For covered repairs, obtain and review estimates to facilitate timely payment authorization. Verify accuracy of labor times and parts pricing within repair estimates. Negotiate scope of work and pricing with repair facilities when needed. Meet service level agreements (SLAs) for call handling and claim...

The Doctors Company Underwriting Group is focused on offering coverage to the medical malpractice insurance industry’s most complex risks. We are a cohesive and dynamic team that applies creative and flexible underwriting solutions to meet all challenges presented by the changing healthcare environment. Our underwriting appetite includes primary and/or excess coverage, loss-sensitive programs with multi-state capabilities on an admitted basis, and more. We welcome self-motivated, creative, innovative, high-energy, effective communicators with in-depth knowledge of large account medical malpractice coverage. The right candidate possesses solid interpersonal and collaboration skills and is comfortable communicating at all levels of an organization and with brokers and insureds. Your experience and talent will provide a fresh perspective as we fulfill the company’s strategic growth goals in the large complex account arena. The Doctors Company is seeking an Underwriting Analyst to...

The FNOL Specialist ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, branch representatives and managing general agents. This role combines Customer Service, FNOL reporting and administrative tasks. Minimum Qualifications: High School Diploma or equivalency required. At least 3 years of customer service experience required; experience in a call center environment preferred. At least 2 years of experience in a claim’s environment. Experience using 3-4 systems/programs simultaneously. Bi-Lingual in Spanish is a plus. Primary Job Functions: Serve as the first point of contact for policyholders, managing 40-60 inbound calls per day while simultaneously handling claims administration tasks, including data entry, document processing, and managing claim files with clear, empathetic...

The Director of Sales of Commercial Risk Management will be responsible for developing and executing sales strategies to meet revenue targets, managing a team of sales professionals, and ensuring compliance with regulatory requirements. This role requires a strong focus on the healthcare sector and a deep understanding of the industry’s unique risks and market dynamics. PRIMARY RESPONSIBILITIES: Develop and implement sales strategies to meet revenue and growth targets, identifying opportunities for new sales channels and leading the expansion into new markets. Hire, manage, and provide coaching and support to a team of sales professionals to ensure they meet performance targets and provide excellent customer service. Manage key client relationships, including identifying opportunities to upsell and cross-sell insurance products and services. Develop and maintain up-to-date knowledge of insurance products and services, ensuring that sales professionals are equipped to...

In this role, you will oversee key administrative and financial tasks, including processing mail, researching and settling claims, preparing reports, and managing credit card reconciliation. You will handle weekly billing files, resolve credit and charge disputes, confirm plan setups, process customer reimbursements, and file vendor incident reports. Additionally, you will be responsible for researching parts and replacement costs, ordering necessary items, maintaining servicer location data and maps, and updating temporary specialty policies as needed. Success in this position requires strong organizational skills and the ability to effectively manage multiple priorities in a dynamic, fast-paced environment. Minimum Qualifications: High School Diploma or equivalency required. 1-2 years of customer service/administrative experience; experience in a similar industry or in an office environment performing clerical duties is preferred.   Primary Job Functions:...

The Solution Specialist I ensures the delivery of excellent customer support through fast, accurate, and exceptional communication. This role requires strong multitasking abilities and adept decision-making skills to manage multiple tasks simultaneously and make critical decisions efficiently. Responsibilities include coordinating with other team members and departments—both internal and external—to resolve customer inquiries and issues effectively. Minimum Qualifications: High School Diploma or equivalency required. 3-4+ years of customer service experience required. Experience in a call center environment required. Experience using 3-4 systems/programs simultaneously. Primary Job Functions: Interact through telephone, SMS, chat, and email communication with internal and external customers. Answer customer inquiries and resolve concerns by quickly identifying needs, demonstrating empathy and understanding for the customer’s perspective, and conveying...

Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding a  Commercial Lines Account Manager to their  Foundation Risk Partners of FL team. Job Summary: The Commercial Lines Account Manager works in conjunction with the Producer and Marketing in analyzing risk exposure and providing insurance solutions to meet our client’s needs. This position regularly exercises discretion and independent judgment on accounts including but not limited to evaluating and negotiating coverage and pricing, and interpreting, and implementing company policies and procedures. The Account Manager is a subject matter expert in their field and provides a consultative, strategic approach to the execution of day-to-day customer service activities for assigned accounts and can resolve complex customer service problems. The Account Manager initiates the renewal process including preparing submission to proposing and binding coverages as...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Allstate’s sales organization is growing its virtual workforce, and we are looking for highly motivated individuals that thrive in a sales environment and enjoy being rewarded for their efforts. At Allstate, we are committed to offering a reputable product suite that protects people from life’s uncertainties so they can realize their hopes and dreams. As a full-time Inside Sales Representative, you will: Engage with active insurance shoppers via inbound/outbound calls, live chat, SMS, and more. Use your insurance expertise to...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Producer to join our growing team in Jacksonville, Florida. The Commercial Lines Producer will increase volume of sales through prospect and new client development; and client retention by managing relationships and collaborating with team members to deliver exceptional customer service, achieve client satisfaction, and drive new business opportunities. How You Will Contribute: Build a network of professional relationships, identify new leads, and qualify opportunities that meet company standards as prospects. Establish, cultivate, and manage customer relations with clients, as well as professional relationships with carrier partners and internal resources throughout the organization. Conduct risk management surveys, determine insurance coverage needs, develop stewardship...

Position Summary The Builders Risk Underwriter is responsible for underwriting, pricing, and managing Builders Risk insurance policies for construction projects of varying size and complexity. This role evaluates construction risks, determines appropriate coverage terms, and partners with brokers, agents, and internal stakeholders to deliver profitable growth while maintaining underwriting discipline. What will your job entail? Job Responsibilities: • Underwrite and analyze residential and commercial Builders Risk submissions, including new business, renewals, and endorsements • Evaluate construction project details such as project type, construction methods, materials, values, timelines, locations, and risk exposures • Determine appropriate pricing, terms, conditions, deductibles, and coverage structures in accordance with underwriting guidelines and authority levels • Assess risk quality using engineering reports, loss history, CAT exposure, and financial strength of...

The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the service provider is able to meet these needs with an appropriate catalogue of services. The Business Relationship Manager works closely with the Service Level Manager. Minimum Qualifications: Bachelor’s Degree or equivalent work experience. 7-9 years experience engaging Business stakeholders regarding Client initiatives. Primary Job Functions: Process incoming cash receipts for assigned Customers. Perform premium, commission, and accounts receivable reconciliations as needed on an inception-to-date, month-to-date, or year-to-date basis for assigned Customers. Assist with audit requests. Maintain internal and external Customer Relationships. Ensure that the service provider continues to understand the needs of existing customers and establishes relationships with potential new customers. Identify...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Looking to take your sales career to the next level?  Join America’s most trusted brand with over 100 years of service as an Insurance Sales Agent—no insurance background required. If you have strong-proven sales skills and the drive to succeed, we’ll provide the training and support you need to launch a rewarding career. What we offer: Competitive base pay + uncapped commission + performance bonuses Average annual earnings $57,000-$87,000+ Unlimited commission potential Elevated commission payout (first 15 months) Supplemental Pay paid monthly Additional $200/week for months 0-2 Additional $150/week for months 3-4 Additional $100/week for months 5-6 New Hire On-Pace Bonus  Non-exempt (overtime eligible) Competitive benefits packages...

Our Account Managers are the liaisons between our clients and the rest of the organization, exclusively focused on the success and profitability of our partnerships, while ensuring the best experience for our clients and mutual customers. Account Managers accomplish this through delivering on their core objectives and responsibilities. In addition, they are responsible for ensuring the Sales team has the tools and resources needed to achieve current and future revenue targets. A successful Account Manager is: Service-oriented – ready to go the extra mile for their clients. Strategic – doesn't get trapped in the weeds, understands the bigger picture. Proactive – does not wait to act but is in charge. Empathetic – deeply understand the goals, drivers, and needs of others. Minimum Qualifications: Bachelor’s Degree or equivalent work experience. 2 – 5 years experience in an Account Management, Client Success, or Relationship Management environment....

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready.  We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture. Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment.  We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement.  This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.    Check out how...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Hull & Company is seeking an Associate Broker to join our growing team in Jacksonville, FL .  Works directly with an established broker, with the expectation their ultimate role will be that of a broker after a limited training period.  Under general supervision from PCL, individual’s primary duties are in the analysis of market research information and in the sell and renewal of business. Develops and utilizes creative strategies based on analysis to produce new and renewal business. How You Will Contribute:   Build, expand and solidify relationships with clients and lead appropriate resources to address client needs, including risk and resolution of underwriting or policy issues. Develop and successfully acquire new business revenue from new and existing clients. Obtain prospects and actively pursue and create...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown  is seeking an Office Assistant to join our growing team in  Jacksonville, FL!   In this role, the Individual acts as the first impression for the office and performs clerical duties to support the office. How You Will Contribute:    Answer incoming and ring-back calls in a courteous, timely, and professional manner. Sort and distribute daily mail; Front-end scanning to AMS. Distribute incoming electronic faxes. Prepare outgoing mail. Maintain Reception / Mailroom areas in an organized, clean and professional manner. Build relationships with vendors to get the best products and price Coordinate service and supplies for office equipment. Assist all departments as needed Executive Assistant to Profit Center Leader Special Office Projects as needed. Other duties may be assigned....

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Hull & Company is seeking an Associate Broker to join our growing team in Jacksonville, FL .  Works directly with an established broker, with the expectation their ultimate role will be that of a broker after a limited training period.  Under general supervision from PCL, individual’s primary duties are in the analysis of market research information and in the sell and renewal of business. Develops and utilizes creative strategies based on analysis to produce new and renewal business. How You Will Contribute:   Build, expand and solidify relationships with clients and lead appropriate resources to address client needs, including risk and resolution of underwriting or policy issues. Develop and successfully acquire new business revenue from new and existing clients. Obtain prospects and actively pursue and create...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Jacksonville, FL!   The Commercial Lines Account Manager is responsible for servicing commercial insurance accounts by reviewing renewals, processing policy documents, responding to client requests, ensuring compliance with underwriting guidelines, and maintaining strong relationships with clients, carriers, and internal teams. How You Will Contribute:   Process daily mail, including faxes and e-mail, for assigned accounts Answer and process all telephone requests for assigned accounts Enter all required data into system to maintain current file data on all assigned accounts Review commercial applications, renewal requests and endorsements for adherence to underwriting authority and guidelines as established by the company’s...