365 quality analyst jobs found in Lansing, MI

OBJECTIVE P/C Operations Quality Analyst Objective To advance service excellence and operational efficiency by analyzing quality data, evaluating voice and digital interactions, and ensuring compliance with regulatory and departmental standards. To identify performance trends, partner with stakeholders to implement improvements, and contribute to the design and execution of quality frameworks, process enhancements, and strategic initiatives that elevate customer service and align with business objectives. RESPONSIBILITIES P/C Operations Quality Analyst Reponsibilities Monitor and evaluate customer and field interactions across voice and digital channels, conduct quality assessments (QA), and analyze trends to proactively identify performance gaps, address compliance and systemic issues, and provide actionable insights that support continuous improvement and alignment with service and quality standards.   Maintain expert...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an entry-level motivated Quality Analyst to join our team. The position requires the following, but is not limited to: Read, analyze and interpret business requirements. Writing, executing, and maintaining automated software development test cases Develop & maintain program documentation for test automation Troubleshoot and resolve test automation issues Develop & maintain test data Review test results and report in a defect tracking tool. Assist with other duties as requested. Desired...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an entry-level, motivated Quality Analyst to join our team.  The position requires the following, but is not limited to: Read, analyze and interpret business requirements. Write test plans. Document test results. Create and update manual test cases. Manual testing of software applications. Review test results and report in a defect tracking tool. Assist with other duties as requested.   Desired Skills & Experience Bachelor’s degree or equivalent experience Above average communication skills...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an entry-level motivated Quality Analyst to join our team. The position requires the following, but is not limited to: Read, analyze and interpret business requirements. Write test plans. Document test results. Create and update manual test cases. Manual testing of software applications. Review test results and report in a defect tracking tool. Assist with other duties as requested. Desired Skills & Experience Bachelor’s degree or equivalent experience Above average communication...

OBJECTIVE Quality Assurance Analyst Objective To be responsible for the quality, technical feasibility, and reliability of software and systems that are utilized by internal and external customers. To provide quality assurance expertise and direction on the functionality and usability of software and systems. To work closely with business analysts, software developers, and customers to understand business requirements. To design, develop, test, execute, and maintain test strategies, plans, and cases. To understand and execute automated testing scripts. To execute defect management, providing feedback, reporting defects, and projecting timelines for completion. RESPONSIBILITIES Quality Assurance Analyst Reponsibilities Participate in requirements gathering sessions, providing analysis and direction on testability from an assurance perspective, ensuring feasibility and quality releases. Review and comprehend requirements,...

Job Title: Quality Assurance Analyst I FLSA Status: Exempt Job Family: Information Technology Department: Business Assurance Location: Corporate Office (Fort Wayne, IN) JOB SUMMARY Evaluate all aspects of web application functionality with supervision to validate application quality, system integrity, appropriate fulfillment of user requirements, and overall user experience. POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Perform manual testing including exploratory, functional, non-functional, regression, and system integration testing for client-facing applications and back-end systems. Design, write, execute, and maintain test plans and automated test scripts. Assist with release management activities and communication....

Overview The Software Quality Assurance Analyst will develop and execute exploratory tests as well as automated tests in order to ensure product quality.  This Software Quality Assurance Analyst will have experience automating tests and creating, executing and analyzing performance tests. Will interact with his or her supervisor as needed, but many activities will require independent thought and decision making. Will also be responsible for delivering quality, well-tested software into Production and performing the following essential function. Responsibilities Review requirements specifications and technical design documents to provide timely and meaningful feedback Create detailed, comprehensive and well-structured test plans and test cases Estimate, prioritize, plan, and coordinate testing activities Design automation scripts Identify, record, document thoroughly and track bugs Perform thorough regression...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an entry-level motivated Business Analyst to join our team. The position requires the following, but is not limited to: Develop business requirements and related business rules based on business decisions. Work closely with the business subject matter experts in the definition, training, implementation, and support of business  requirements Define requirements through interviews, workshops, surveys, and existing system documentation or procedures. Evaluate information gathered from multiple sources...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an entry-level motivated Business Analyst to join our team.  The position requires the following, but is not limited to: Develop business requirements and related business rules based on business decision. Work closely with the business subject matter experts in the definition, training, implementation, and support of business  requirements Define requirements through interviews, workshops, surveys, and existing system documentation or procedures. Evaluate information gathered from multiple sources...

Position Title Application Systems Analyst   Location Jackson, MI 49201   Job Summary The Community Banking Technology job family provides day-to-day management for various banking systems. This role will provide support for analysis, implementation, testing and configuration for the core banking system and its multiple interfacing applications. This position partners and supports Retail Banking, Treasury Management and other business units as well as third level support for front line employees. This position will include after hours or weekend support.   Job Responsibilities: JOB RESPONSIBILITIES System Administration and Monitoring: Provides software support through upgrading, patching, trouble shooting, and installation. Maintain a working knowledge of all systems utilized by team. Perform testing and monitor for quality assurance. Coordinates product installations with an implementation schedule. Provides technical and product support to product owners...

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus. Amerisure is currently recruiting for a Personal Injury Protection (PIP) Claims Analyst that can do a 2-day hybrid approach onsite in our Farmington Hills office. The ideal candidate will also possess the following skill set.  Summary Statement Provides quality investigation and analysis to adjust commercial MI...

Company: Marsh McLennan Agency Description: Claims Consultant (Property/Auto/Liability Claims) Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Claims Consultant at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). A day in the life. As our Claims Consultant on the Business Insurance team, you’ll provide quality...

Position Title Consumer Finance Loan Administrator   Location Troy, MI 48098   Job Summary The Consumer Finance Loan Administrator is responsible for supporting the Consumer Finance Performance Manager, Processors, Underwriters and other Consumer Finance teammates by aiding in departmental processes, production and customer service to consumer customers and internal colleagues. Responsibilities include investigating and routing customer issues or concerns regarding loans or other products or services, completing and analyzing reporting to ensure department SLAs (service level agreements) are met. This role will also support managers and relationship managers using Word, Excel, Power Point, Outlook, and Bank operating/sales management systems. This is a hybrid role based in Troy, MI.   Job Responsibilities: JOB RESPONSIBILITIES Loan Process Support: Assists the processors and underwriters with front-end and back-end process support, such as Mortgage recording,...

Position Title Recourse Source Specialist Location Troy, MI 48098 Job Summary Pay Range: 86-112K This job is responsible for mitigating the bank’s potential repurchase-loss risk, and providing cost savings to the company by refuting Demands made by Investor, Servicer and /or Mortgage Insurance (MI) Company partners.Pay Range: Local Minimum Wage - $0.00 - $0.00 Job Responsibilities: Manage the bank’s Repurchase, Make-Whole, MI Deficiency, and MI Curtailment potential loss exposure.  Ensure timely appeal / repurchase in accordance with various Investor, Servicer, and MI Company requirements.  Communicate with internal / external business partners regarding Demand-level issues, deliver repurchase root-cause analysis to management peer group, conduct monthly (or as needed) pipeline status calls, and elevate issues as warranted.  Participate in regulatory exams to assist senior management in the representation of the Claims Mitigation function. Manage and coach a team...

Departmental Summary: The Application Developer II will support ancillary lines of business Dental, Vision, EOB IT, CDH and Pharmacy, ensuring reliable execution of production processes and day-to-day operational stability. Responsibilities include monitoring and supporting batch and real-time workflows, triaging and resolving defects, and implementing enhancements to core business logic in alignment with evolving business needs and compliance   requirements . The role will participate in initiatives such as claims processing, membership reporting and reconciliation, and benefit updates, emphasizing accuracy, timeliness, data quality, and SLA adherence. This position will also contribute to strategic initiatives across Dental, Vision, and CDH products. As part of ongoing modernization, the analyst will help transition business functionality to distributed platforms and services (e.g., APIs, microservices, data pipelines), including analyzing existing logic and...

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Role: Surplus Lines Analyst  Location: Remote (Grand Rapids, MI) Salary: $50,00 - $60,000 Why Join Howden US? At Howden, we’re not just building a business- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something...

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title:  Actuarial Analyst- Pricing (Homeowners) Location:...

Position Summary The Lead Data Engineer (Databricks) will be reporting to VP of Data Engineering and will be responsible for implementing data solutions and collaborating with Business Analyst, Data Analyst, IT Teams and key stake holders. This role will lead projects and coach junior staff on build and optimize data pipelines, integrating data from various sources, ETL (Extract, Transform, Load) processes and ensuring data quality and consistency. The Lead will ensure that our data engineering practices are aligned with the latest technologies and industry best practices, focusing on performance, reliability, and efficiency. What will your job entail? Job Responsibilities: • Provide technical leadership in data architecture and engineering, collaborating with solution stakeholders to align data solutions with business objectives. • Mentor less experienced data engineers and team members, fostering a collaborative and innovative work environment. • Explore and...

You have a clear vision of where your career can go. And we have the leadership to help you get there.  At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  Consider the role as a Senior Data Management Analyst on our Statistical Reporting Team. You will ensure accurate and complete reporting of statistical data across all lines of business meeting regulatory mandates for policy, premium, claim, loss, and financial reporting. Insurance companies are required to report operational data to regulatory bodies to assess performance in areas such as fair business practices, consumer protection, and rate development. Your role will involve managing regulatory data calls and inquiries related to financial, actuarial, and corporate reporting, under limited supervision. You will support corporate standards and coding structures, ensuring data quality and...

You have a clear vision of where your career can go. And we have the leadership to help you get there.  At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  The Actuarial Data Management team is seeking an experienced business analyst professional to help deliver innovative data solutions. This role offers the opportunity to apply deep analytical, technical, and business partnership skills while working closely with actuarial and business stakeholders. The successful candidate will collaborate with business partners to analyze complex datasets, create data visualizations, and deliver timely, accurate, and standardized information using enterprise tools and technologies, including the Google Cloud platform and Power BI. The ideal candidate will have a business or data analyst background in Data Management, Actuarial, Finance, or a related field,...