06/11/2026
The Help Desk Manager is a strategic and hands-on leader responsible for guiding the National Help Desk team and delivering exceptional tier-one support. This role sets the vision for service excellence, drives operational maturity, and ensures consistent, high-quality support across all user touchpoints. The ideal candidate brings proven leadership experience driving the adoption of new and emerging technologies, including AI-driven solutions, to enhance efficiency, scalability, and customer experience. This individual must demonstrate a track record of successfully implementing modern technologies and leading teams through change, while continuously improving service delivery and operational performance. The candidate must have strong technical skills across multiple disciplines.
This is a Remote position
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Lead, mentor, and develop a 24/7 National Help Desk team, establishing a high-performance culture focused on...
CorVel
Portland, OR
Full Time
