05/26/2026
A company built to serve you. It's your career, Shelter it! Customer Services Technical & Support Manager $78,949 - $101,055 minimum starting pay Job Level: Manager What You Will Be Doing: Direct and oversee contact center technology, workforce management, analytics, and performance metrics in support of Customer Services operations across multiple locations. Responsible for the configuration, implementation, maintenance, and support of telephony and network systems, including integration with supporting business applications. Provide leadership to assigned staff, establish and maintain operational procedures, collaborate with internal business partners, and ensure the development and maintenance of service center reporting. Oversee scheduling administration and workload distribution across service channels and contact types, including policy service and sales, claims reporting, general inquiry, and related Customer Services functions. Develop...
Shelter Insurance
Columbia, MO
Full Time
