07/23/2026
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. The VP, Operations Service Management (OSM) is responsible for building and leading the enterprise capability that defines, manages, and improves service performance across Underwriting Operations, IT, and business functions. Primary Accountability Establish and scale a service management operating model that drives clear ownership, measurable performance, and reduced operational disruption across UW Operations. This role serves as the enterprise control point for service performance, ensuring: Clear service ownership and accountability Standardized intake, triage, and escalation Transparent performance management (SLAs/KPIs) Disciplined root cause resolution and...
Arch
MN
Full Time
