05/18/2026
The Help Desk Technician is responsible for the deployment and support of IS technologies and infrastructure. Along with the daily support of trouble tickets, the Help Desk Technician will be responsible for the support of specific technologies within the areas of hardware, software, and networking. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve malfunctions and make the appropriate recommendations to maximize the benefit of IT systems investments.
Minimum Qualifications :
1+ years experience in an onsite Help Desk role
Associates degree preferred or combination of work experience and college
Minimum of COMPTIA A+, Network +, or general IT certification(s) preferred
Essential Job Functions:
Field incoming help requests from end users via help desk system, telephone, e-mail, and chat in a courteous manner.
Provides support to install, configure,...
Fortegra
Jacksonville, FL
Full Time
