29 area customer experience specialist jobs found

Lead claims associates to drive compliant, timely resolutions, expense control, and superior customer service. Govern settlement authority and direct staff training. What You’ll Do: As the  Director of Casualty Claims - Commercial Lines , you’ll serve as a leader of leaders, providing strategic and operational direction to a large team of leaders and claim associates within our casualty claim environment. In this critical role, you will drive comprehensive claim strategies for complex exposures—including Commercial Auto, Transportation Trucking, General Liability (premises and product liability), and other commercial liability scenarios—with a sharp focus on bodily injury evaluation, effective negotiation and settlement, and robust litigation strategies to serve and defend our policyholders. In addition, you will… Lead and Develop Leaders:  Provide strategic oversight and mentorship to your management team, fostering a high-performing culture centered on continuous...

Our Event and Meeting Planners provide effective project management support of meetings and events. What You'll Do   Develop and implements all aspects of small to medium-size events and meeting planning requirements.  Work directly with a Lead Planner on tasks pertaining to the event. Ensure timely and effective implementation of all operational aspects of a meeting or event. Create program documentation to include agendas, event portfolios, overviews, budgets and proposals. Meet with business leadership to understand specific events and meeting needs. Presents basic to moderately complex event plans and outcomes to the business, including executives, ensuring a clear understanding on how their vision is being supported. Provide regular updates to business stakeholders on event progress Researches and responds to event related issues as they arise. Participate in planning and scheduling to establish deadlines and ensure the timely completion of independent...

Supports the client services management team and designated clients through a variety of tasks including gathering information and facilitating general client interactions. This associate will utilize multiple systems to monitor and resolve service-related items that arise to assist with timely completion of service items, annual non-discrimination testing, and other compliance related items. Works closely with 401(k) colleagues for continued education and development of 401(k) technical knowledge. What You'll Do   As an Associate Client Services Specialist,   you will:  Monitor and maintain workflow tasks for assigned clients to ensure requests and services are completed within the required deadlines  Monitor incoming email and voice messages while corresponding with clients to provide accurate information regarding employer contributions, payroll, and plan information  Collect, verify, and update required customer information accurately within Sentry systems...

Manage associate licensing, appointments, and terminations. Ensure compliance, maintain data accuracy, and liaison with state DOIs and vendors amid evolving regulations. This position will report to the Stevens Point - Dixon Street Office location under a hybrid work model. What You'll Do As a Corporate Licensing Analyst, you will: Leads claims, sales, and other associates whose role requires insurance licensing through the licensing process by providing guidance during the completion of state requirements, reviewing, and submitting applications, and handling follow-ups with internal and external contacts. Provides guidance and monitors renewal statuses and communicates to associates accordingly. Reviews and updates the licensing system to maintain accurate and compliant records. Completes license and appointment terminations which includes processing requests, handling investigations with state DOI, and/or reviewing state action notices. Completes timely...

Are you an accounting professional who values accuracy, organization, and getting the details right? R&R Insurance Services is looking for an Accounts Payable Specialist to support vendor transactions, account reconciliations, commission accounting, and other essential financial processes. This role is a strong fit for someone who works carefully, takes ownership of their responsibilities, and looks for solutions when something does not add up. What You’ll Do Review and verify vendor invoices, statements, and company charges Assign appropriate general ledger accounts and code invoices in AMS360 Prepare payment vouchers and issue checks Manage agency rent payments Reconcile credit card and electronic funds transfer statements Verify sales and use tax on vendor invoices is correct Process employee expense reimbursements Track company sponsorships and charitable donations Enter direct-bill commission statements into AMS360 and verify commission...

Administer specialty insurance programs, service insureds, process requests, and coordinate monthly updates with John Deere. The role will be staffed at our Sentry Home Office in Stevens Point, WI following the hybrid work model. This role is NOT available for remote work.     What You'll Do   Respond to a variety of customer calls including, but not limited to coverage questions, quotes for new/additional coverages, policy change, cancellation and loss run requests and billing questions. Maintain agent appointments, distributes agent materials and generates agent commission reports. Create, analyze & distribute statistical spreadsheets for John Deere programs. Reports are provided to Direct Writer management for the purposes of review and evaluation of supported programs. Maintain applicable systems to support the dealer programs and products by monitoring and collaborating with the appropriate areas when issues arise. Reconcile and balance financials...

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description The Direct Sales Agent Specialist is responsible for driving profitable growth by generating new business, cross-selling existing customers, and building lasting relationships. This role focuses on understanding customer needs, delivering tailored solutions, and maintaining a strong book of business. This role sells to local customers both in person and over the phone, while driving growth through community involvement, relationship building, and outside marketing efforts. If you are ready to start working in a fun & exciting environment  while making a difference, then apply to join our team...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to act as a resource and serve as an integral member of the underwriting team able to overcome obstacles in the workload and meet timelines by fulfilling basic underwriting support responsibilities. This position will handle day-to- day client servicing including managing workflow and reinforcing the ease of doing business with Markel by meeting or exceeding agents/brokers expectations and providing quality service on a consistent basis. Job Responsibilities...

Summary The Web & Digital Marketing Intern gains hands-on experience on the search, website, and AEO side of Jewelers Mutual's Marketing/Digital Experience team. This role supports website content publishing, SEO and AEO fundamentals, and analytics reporting under the direction of the Digital Marketing Specialist. It is designed as a learning pathway into web-focused digital marketing careers: CMS management, technical SEO, AI/LLM search optimization (AEO), and data-driven decision-making.  This is a developmental role that builds toward greater ownership over time. The primary goal is to build fluency in the tools and workflows that support strategic web/SEO decisions, with structured opportunities to present learnings and take ownership of a defined project by the end of the term.  Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted...

In this internship, you'll gain hands-on experience and work with a mentor to learn all about Risk Control/Occupational Safety, and network with leadership at social events. Here at Sentry, we value real work experience for our interns. We offer not only an internship, but an experience for students to get a head start on their careers, early on. With the safety services internship, you will work with a mentor to learn how safety services play a vital role in the company’s success. You will also get opportunities to network by attending diverse social events and meeting leadership in multiple areas.  What You’ll Do As a Risk Control/Occupational Safety intern, you’ll gain hands-on safety and insurance experience. Here’s a look at what you’ll be doing: Partner with experienced safety consultants across multiple Sentry business units to learn the ropes of risk control. Conduct safety walkthroughs and facility inspections across diverse industries, including property,...

As a PJ restaurant server, you’ll provide friendly, efficient service. Ensure every guest feels welcome, comfortable, important, and relaxed during their visit At Sentry, the best parts of our business come from our very own backyard. All across our organization, we work to cultivate homegrown talent; people like you are curious, hardworking, and always looking to improve. At PJ’s Restaurant, located within SentryWorld, we specialize in homemade recipes that are the Wisconsin focus including, cheese curds, fish fry, and cocktails. We work as a small team and have very high standards of service, meaning we work hard and with precision. We are looking for someone that is focused, passionate, empathetic, and takes hospitality seriously. If you think you are a good fit, we would love to hear from you! What You’ll Do As Server, you will be responsible for providing guests with friendly and efficient food and beverage service. In addition, you’ll: Provide positive...

The Library is looking to add an On-call Line/Grill Cook to the team. We are looking for people like you who are curious, hardworking, and always looking to improve. The Inn at SentryWor ld, is seeking an experienced and enthusiastic On-call Line /Grill Cook I to join our team . In this role, you will be responsible for preparing and serving our restaurant and room service guests, maintaining cleanliness in assigned kitchen space and partnering with other team members to deliver exceptional service .   Our culinary team strives to combine modern techniques with local and seasonal products . If you have a passion for the culinary arts and an interest in growing your career in the culinary field, we invite you to submit your application!   What You’ll Do   As a Line/Grill Cook I, we entrust in you to be a leader in the operation and have a passion for training other...

We’re seeking a self-motivated professional with technical and analytical skills to join the Internal Audit team as an Internal Auditor. You’ve got a passion for helping others and our goal is to turn that passion into action.  At Sentry, we care about delivering long-term results. Our associates embody this same future-focused approach – meeting challenges head-on and offering solutions and pricing that keeps customers coming back down the line. This position will be located at our Office in Stevens Point, WI in a hybrid work model and is not a fully remote opportunity. For this position, Sentry does not offer employment to holders of F-1, J-1, and H-1 Visas. Based on the qualifications and experience of the selected candidate, this position can be filled as an Associate Financial Analyst or an Internal Auditor. What You’ll Do As an Internal Auditor, you will Conduct testing for risk-based audits by analyzing and evaluating the adequacy and...

Oversees outfitter desk providing guests with rentals and recommendations on recreational activities, services, dining, and other local amenities. At the Inn at SentryWorld, we focus on the guest experience. We’re looking for a Full-time Outfitter Attendant, who’ll assist guests with rentals and suggestions on recreational activities, dining, and local events. You’ll be the premier person to connect our guests with a great local experience. What You’ll Do   As a n Outfitter Attendant , you will:   Greet every guest and server as the primary contacts for guests interested in learning more about our SentryWorld facilities while exhibiting courteous manners in accordance with Sentry Services Standards   Increase guest utilization of SentryWorld facilities by promoting our services, activities, and amenities.    Assist guests in the Outfitter and answer questions regarding...

Responsible for greeting and opening doors for guest upon their arrival and departure from the Inn At the Inn at SentryWorld , we focus on the guest experience .   As the Door Attendant, you’ll be the first person our guests meet. With a welcoming demeanor, you’ll welcome and escort our guests and help transport their luggage to and from their accommodations .      What You'll Do   Gre e t and open doors for guests upon their arrival to The Inn at SentryWorld.   T ransport guest’s luggage to and from their vehicles, rooms, and bell attendant station upon arrival/departure.    Promote SentryWorld amenities to help e nsure a positive guest experience.   Maintains working knowledge of Sentry Services facilities and hours of operation, as well as local information to respond to guest questions     What it Takes   Age requirement of 18+...

We are adding a Operations Team Lead to our team!   This is a hybrid position requiring individuals to work in office 10 days per month; or as needed for business needs.   Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer Employee Resource Groups for...

We are adding a Customer Solutions Specialist I  to our team!  This is a hybrid position requiring individuals to work in office 10 days per month; or as needed for business needs.   Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer  Employee Resource...

Greets customers and answers questions to help with food and beverage selections. The Inn at SentryWorld is about people and the relationships we build. Our atmosphere is welcoming. And our team is genuine, dedicated, and insightful when it comes to delivering excellent service. Our onsite Baristas not only craft wonderful beverages for our guests , but they also create an experience.   What You’ll Do   As a barista at T he Library , you will:   Greet customers and engage in conversations regarding available food and beverage items , and current specials. Process orders ensuring all transactions are handled timely and accurately.    Prepare and/or serve bakery and beverages, such as coffee, espresso, and tea according to company standards and customer requests.   Clean and organize work and storage areas including, but not limited to equipment, cases, dishes, counters, refrigerators,...

In this role, you will provide technical knowledge & support during the sales of 401(k) products to achieve growth, retention & profitability among Sentry Direct Writer sales producers. This position will be located at our office in Stevens Point, WI, Madison, WI, Davenport, IA or El Paso, TX in a hybrid work model and is not a fully remote opportunity. For this position, Sentry does not offer employment to holders of F-1, J-1, and H-1 Visas. What You'll Do As a Senior Retirement Plan Analyst , you’ll leverage your technical retirement plan knowledge and experience in the development and marketing of 401(k) products. Along with this responsibility you will: Provide project coordination and support including, but not limited to tracking and coordination of various projects and initiatives ensuring the on-time and in-scope delivery of assigned projects Deliver department level projects or assist with cross-department projects, typically involving...

Launch Your Career in Insurance Looking for a career where you can learn, grow, and make an impact from day one? At R&R Insurance, our Support Specialists are the foundation of our client service teams. This is an excellent opportunity for someone early in their career who enjoys helping people, thrives in a fast-paced environment, and wants to build a long-term career in the insurance industry. You'll receive hands-on training, work alongside experienced professionals, and gain exposure to the systems, products, and processes that keep one of Wisconsin's largest independent insurance agencies running. If you're curious, organized, and eager to learn, we'll teach you the rest. What You'll Do As a Support Specialist on our Personal Lines team, you'll provide behind-the-scenes support that helps our Account Managers deliver an exceptional client experience for individuals and families. Along the way, you'll develop valuable insurance knowledge while learning how...