07/30/2026
Leads analysts to improve customer & associate experiences via process and data initiatives. Partners with leaders to drive a customer-centric mindset, especially in CS&O organizations. What You'll Do As a Business Relationship & Improvement Delivery Manager you will: Leads the identification, development, and implementation of delivery and improvement initiatives with a focus on customer service and back office operations. Prioritizes and coordinates delivery and improvement activities in support of all departments and functional areas impacted by changes in workflows, system enhancements, or other related changes. Evaluates completed projects and deliverables to identify and implement best practices and lessons learned. Monitors the status of delivery and improvement projects and facilitates cross-functional teams to ensure deadlines are met and project deliverables result in expected outcomes. Collaborates with Director to optimize team...
Sentry
Stevens Point, WI
Full Time
