05/20/2026
This position is responsible for reconciling daily billing transactions, following up on billing issues, handling collections, and resolving complaints. Additionally, it involves answering questions related to agency and direct-billed items and delivering exceptional customer service to our agents and insureds. This role is a long-term temporary position with an approximate duration of 12-14 months. This is a hybrid role, with the associate required to be in the office 2-3 days per week.
RESPONSIBILITIES:
Timely processing of daily, weekly, and monthly reconciliation reports
Logged into an ACD call group answering and responding to a variety of inquiries relating to billing questions and disputes
Partner with IT to identify and correct billing system transactional errors on a timely basis
Achieve a high degree of customer satisfaction for internal and external billing inquiries
Provide understanding, interpretation, and communication on the financial...
SECURA Insurance Companies
Neenah, WI
Full Time
