887 claims customer service representative jobs found

Job Summary: As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience. Your Impact: Independently process travel claims in accordance with associated policies Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner Consistently meet established performance standards,...

Acuity is seeking a Customer Service Representative - Claims to handle loss information received by telephone and electronic submissions from insureds, agents, and claimants. In this role, the CSR enters claim information into the system, assigns claims, offers rental cars when applicable, and issues pages to handlers. The position also involves processing miscellaneous paperwork, including bills, checks, and medical records, as well as handling glass, towing, and minor Workers’ Compensation claims.   ESSENTIAL FUNCTIONS: Inputs Automobile, Property, General Liability, and Workers’ Compensation losses received via mail, email, fax, webpage, or phone into the Claim System. (44%) Indexes various claims documents. (34%) Inputs and pays towing, roadside assistance, and auto glass claims. (9%) Processes the Workers’ Compensation EXP9 queue. Claims with minimal anticipated activity are set-up and handled by the system/team. (5%) Matches checks to attachments provided by...

Job Summary: As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience. Your Impact: Independently process travel claims in accordance with associated policies Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner Consistently meet established performance standards,...

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month. Our...

Purpose of Job To provide day-to-day service and support to new and existing clients such that objectives for profitability and growth are met. Job Duties and Responsibilities (Essential Job Functions) 1.  Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness.            (30-40%) Research and answer calls regarding claims from clients, underwriters and third parties. Advise clients regarding insurance coverage and risk management issues. Process policy changes and cancellations. Handle claims and payment questions. Foster and maintain good working relationships with insurance companies and underwriters. 2.  Serve as the first point of contact for policyholders reporting a claim. Procedures will be created regarding how to transfer claim calls / emails. etc. 3.  Investigate, evaluate, and process personal lines claims in accordance...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees...

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.  All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil...

At WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than just business—we believe in empowering our people. As a global leader in specialty travel medical and trip protection insurance, we are passionate about preparing travelers for the unpredictable while fostering a work environment where bold ideas and transformative solutions are valued at every level. Our mission, "To Be a Good Company," reflects our commitment to people and community, recognizing the importance of giving back and driving positive change. We are proud to be named as a Top Workplace Winner for the past three years by IndyStar! Our newly renovated office, located in Carmel, IN, is only steps away from the Carmel City Center for shopping, dining, and entertainment. This is a hybrid position (3 days in office) with a 9:00AM – 5:30PM daily work shift. We offer a competitive salary and benefits package including: $20/Hour Starting Pay Free snacks and...

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology. At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded! As a Claims Support Representative, you’ll provide essential administrative and operational support that keeps our claims organization running smoothly. You’ll ensure accuracy, timeliness, and excellent service while supporting both our internal teams and customers. Claims Support & Administration Perform initial claim record intake by collecting information and accurately entering data into the claims system Index, upload, and route incoming correspondence, emails, mail, and reports to the appropriate claim file or adjuster Monitor task queues and system diaries to ensure deadlines and service levels are met Coordination, Reporting & Vendors Extract data and run...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our team as a Claim Expediter. The position requires the person to: Contact involved parties, describe claim process, initiate completion of claim documentation, confirm the amount of loss, and pay the claim as dictated by Company guidelines. Acquiring knowledge of basic, limited, claim handling procedures; and have the ability to recognize when exceptional circumstances require involvement of the Branch Manager, Claim Supervisor, or a Branch, Field, or Senior Claim...

This is an ideal opportunity to work at a growing organization with a strong family culture. Shepherd Insurance is a privately-owned insurance agency that has delivered risk management solutions since 1977. With a wide variety of insurance and financial products, we are among the largest independent agencies in the country. As a Claims Specialist in the Shepherd family, you will assist the Truck Dealership Program service team and insurance advisors in the handling and processing of claims with Agency procedures and guidelines. With a positive attitude and excellent attention to detail and ability to problem solve, the Claims team also provides customer service to clients as assigned and requested. ROLES AND RESPONSIBILITIES: Provide positive, prompt, accurate, and courteous service to account managers and clients, as necessary. Serve as a primary contact for truck dealership clients on claims situations.  Maintain electronic and/or paper claims files in an orderly,...

The Customer Service Representative plays a key role in delivering exceptional service in a fast-paced Call Center setting. This role involves assisting policyholders, agents, brokers, and Ameritrust Service Center team members with inquiries related to billing, premium audits, claims, and policies. CSRs are expected to manage multiple system applications simultaneously while providing efficient and effective support to customers. Experience with handling a variety of digital tools and addressing customer needs across different platforms is essential for success in this position. ESSENTIAL FUNCTIONS: Address inquiries received via phone, chat and email concerning direct bill invoices. Supply policyholders and agents with direct bill history upon request. Process policy modifications for accounts within our direct written programs and assist customers with requests related to payment plan adjustments, premium transfers or waivers, and refund processing. Respond to questions...

This position serves as a technical expert in the claim handler career path.  Under limited supervision, handles claims with litigation, complex/catastrophic and/or coverage elements. Handles the most unique cases, where little precedence has been established.  May handle the most complex, high touch or labor-intensive customers.  Serves as a department leader by developing other employees and may function as acting manager in the absence of department management.  Independently administers complex claims and catastrophic exposures within authority, including claims from dedicated large accounts. Establishes timely and appropriate reserves based on claim profile and anticipated financial exposure. Represents the Company by working closely with customers, agents and brokers to resolve the most complex claim issues. Negotiates settlements with attorneys or injured and exercises independent judgment to settle cases prior to mediation or litigation. Manages outside vendors to...

The Customer Service Representative plays a key role in delivering exceptional service in a fast-paced Call Center setting. This role involves assisting policyholders, agents, brokers, and Ameritrust Service Center team members with inquiries related to billing, premium audits, claims, and policies. CSRs are expected to manage multiple system applications simultaneously while providing efficient and effective support to customers. Experience with handling a variety of digital tools and addressing customer needs across different platforms is essential for success in this position. ESSENTIAL FUNCTIONS: Address inquiries received via phone, chat and email concerning direct bill invoices. Supply policyholders and agents with direct bill history upon request. Process policy modifications for accounts within our direct written programs and assist customers with requests related to payment plan adjustments, premium transfers or waivers, and refund processing. Respond to questions...

MSIG USA continues to grow!  Company Overview: MSIG USA is the US-based subsidiary of  MS&AD Insurance Group Holdings, Inc. , one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks. The Sr. Risk Engineering Consultant is responsible to contribute to corporate goals of growth and profitability through the active participation in the account acquisition and retention process.  Responsible to perform and complete risk evaluations of accounts and prospects to identify exposures, identify and address key loss sources, evaluate controls and active pursuit of recommendation submission and compliance.  Establish focused risk improvement process through a consultative approach including the identification...

There has never been a better time to join NJM!  With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of workers' compensation, automobile and homeowners insurance in New Jersey.  It is an exciting time to join NJM as we have just expanded into other states. Become a member of our team and you’ll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service.  Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time off plan, and much more! Our Parsippany Medical Services Administration team is in search of a Personal Injury Protection Claims Representative ( PIP Rep is the official NJM title). Reporting to the designated PIP Supervisor, the PIP claims representative is responsible and accountable for conducting complete and...