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commercial insurance client service manager Massachusetts

42 commercial insurance client service manager jobs found

Hilb Group
10/21/2026  
Commercial Lines Account Technician
Grow With Us!  At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Account Technician to join our team. This position will report to our agency located in Southborough, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position. Responsibilities: Generate Proof of Insurance (Certificates, EPI’s, Binders, AutoID cards)  Process policies: e-file/attach to client file, policy check, and process original copy for delivery to the insured  Process and monitor direct bill endorsements  Process direct bill audits  Monitor carrier/premium finance company cancellation status and activity.  Generate form letters  Order MVRs   Order loss runs...
Hilb Group Southborough, MA Full Time
Hilb Group
10/21/2026  
Commercial Lines Associate Account Manager
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Associate Account Manager to join our team. This position will report to our agency located in Canton, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position. Responsibilities: Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business Handle billing, service and endorsement requests and process necessary paperwork associated with requested Act as liaison between...
Hilb Group Canton, MA Full Time
Arbella Insurance
10/21/2026  
BIA - Commercial Lines Account Manager
Bearingstar Insurance, a part of the Arbella Insurance Group, is one of the leading property and casualty insurance providers in Massachusetts and Connecticut. We offer a great work environment, which allows our employees to excel in their jobs while promoting work/life balance. We offer competitive salaries, excellent benefits, and great training and development programs We are currently searching for a Commercial Lines Account Manager. This position will support our clients across both MA and CT. This position can be located in any of our 14 offices throughout MA and CT. The Commercial Lines Account Manager will provide expertise in service, marketing, and placement of Commercial Lines accounts. This person will maintain effective working relationships with current and prospective members and agency personnel to include carriers and brokers, as directed by the Commercial Lines Manager. Essential Duties May Include: Process complete applications and loss summaries by making...
Arbella Insurance Norwood, MA Full Time
Cross Insurance
10/21/2026  
Commercial Lines Account Manager - Middle & Large Accounts
The Cross Family of Agencies welcomes you. We need your talent and expertise. The Corcoran & Havlin Insurance Group, a division of Cross Insurance, is looking for an experienced Account Manager to join our talented Commercial Lines team in our Wellesley, MA headquarters. The selected employee will service assigned middle market commercial insurance accounts. Specific responsibilities include: Work to be the client’s trusted advisor. Review and analyze commercial accounts for coverage, limits, etc., and make appropriate recommendations to clients. Gather information from clients and prepare applications for submission to the Marketing Department regarding new and/or renewal coverage. Prepare client proposals based on client’s needs, rates and coverages. Prepare all transactions for assigned accounts, i.e. applications, certificates of insurance, invoices, forms. Nurture strong relationships with clients and insurance carrier representatives. Attend client...
Cross Insurance Wellesley, MA Full Time
Relation
10/09/2026  
Senior Account Manager - Personal Lines
WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.   WHAT WE’RE LOOKING FOR The Senior Account Manager, Small Business Unit serves as the primary business contact for small commercial accounts, and acts as the project manager by clearly communicating and collaboratively guiding the account team to execute customer specific initiatives that deliver unique value through the execution of client-specific business plans and service timelines.  This includes developing programs and initiatives that support the client's overall portfolio.  The person in this...
Relation Marblehead, MA Full Time
The Baldwin Group
10/07/2026  
Client Relationship Manager, Commercial Risk [Life Science] - IAS Northeast
Position Summary The Client Relationship Manager (CRM), Commercial Risk, is the primary liaison between insurance carriers and clients, managing commercial insurance programs, renewals, and day-to-day service inquiries. They ensure policy compliance, analyze coverage and exposure trends, and provide practical guidance on coverage, with the goal of driving client relationships, satisfaction, and retention. The CRM applies practical commercial insurance knowledge to ensure timely, accurate deliverables and supports the delivery of a consistent "Peace of Mind" client experience. This role collaborates closely with the Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure excellent service delivery. Primary Responsibilities Build and maintain strong client relationships as the primary point of contact, proactively communicating expectations, updates, and recommendations. Assess client needs and develop tailored coverage solutions,...
The Baldwin Group Boston, MA Full Time
Brown & Brown
09/26/2026  
Assistant Account Manager
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Assistant Account Manager to join our growing team in Dedham, MA! Provides high-quality customer service while assisting in the coordination of services between the client and the insurance company.  Provides clerical support to the team, working in conjunction with Account Managers, Account Executives and Producers to provide exceptional customer service. How You Will Contribute: Accurately prepares, processes, reviews and monitors various documents such as certificates of insurance, Auto ID cards, draft of binders and Summary of Insurance, audits, endorsements, renewal information request forms, draft of insurance specifications, draft of proposals, etc.  Ensures policies follow coverages as quoted, proposed and bound. Collect client specification data. Promptly...
Brown & Brown Dedham, MA Full Time
Hilb Group
09/25/2026  
Senior Commercial Lines Account Manager
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Senior Account Manager to join our team. This position will report to our agency located in Hyannis, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position. Responsibilities: Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business Handle billing, service and endorsement requests and process necessary paperwork associated with requested Act as liaison between customer and...
Hilb Group Barnstable, MA Full Time
Brown & Brown
08/22/2026  
Mid-Market Commercial Lines Account Manager
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a   Mid-Market Commercial Lines Account Manager   to join our growing team in Dedham or Boston, MA.       The Mid-Market Account Manager plays a vital role in our Commercial Lines Service team and is at the center of delivering exceptional client experiences. This position partners closely with Account Executives to help design, support, and execute tailored insurance solutions for a diverse portfolio of mid-market commercial clients. You will be actively involved in the service, placement, and growth of accounts, making a meaningful impact on both client success and the overall business.   In this role, you will thrive by staying organized, managing and interpreting data, and ensuring accurate documentation within agency management systems. Strong...
Brown & Brown Dedham, MA Full Time
Arbella Insurance
08/18/2026  
BIA Commercial Lines Inside Sales/Account Manager
Bearingstar Insurance, a part of the Arbella Insurance Group, is one of the leading property and casualty insurance providers in Massachusetts and Connecticut. We offer a hybrid work environment, which allows our employees to excel in their jobs while promoting work/life balance. We offer competitive salaries, excellent benefits, and great training and development programs Bearingstar is poised for growth in Commercial Lines with a focus on small to middle market business. We are currently searching for a Commercial Lines Inside Sales Account Manager to join our growing team. This position will support our clients across both MA and CT. This position can be located in any of our 14 offices throughout MA and CT, but the ideal location would be in our Fall River or Norwood Massachusetts office. You’ll work with qualified leads provided by the agency, building rapport with prospective clients and learning about their business, operations and risk exposures. You’ll combine your...
Arbella Insurance Fall River, MA Full Time
The Baldwin Group
10/22/2026  
Placement Executive, Commercial Risk - IAS Northeast
The mission of the Placement Executive is to be an integral part of the team and partner with Advisors, Directors and others in the firm to deliver a high level of service to our clients.  This individual develops professional working relationships with clients, insurance companies, and agency personnel to maintain accounts and promote a positive working environment. PRIMARY RESPONSIBILITIES: In-depth knowledge of insurance products and services including knowledge of policy forms, terms/conditions. Maintain thorough knowledge of the insurance marketplace as well as develop and maintain significant relationships with key underwriters, ensuring thorough evaluation of qualified companies in the marketplace. Responsible for assessing client needs, designing solutions and negotiating with insurance carriers to obtain most appropriate coverage plans for clients. Market client business, typically of higher complexity, to a variety of insurance carriers, new and renewal...
The Baldwin Group Boston, MA Full Time
The Baldwin Group
10/22/2026  
Director of Sales, Commercial Risk - Middle Market
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. Position Summary: The Director of Sales, Commercial Risk will be responsible for developing and executing sales strategies to meet revenue targets, managing a team of sales professionals, and ensuring compliance with regulatory requirements. Primary...
The Baldwin Group Boston, MA Full Time
The Baldwin Group
10/21/2026  
Advisor - Personal Lines - Outside Sales
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial and Personal Lines Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. Are you a motivated sales professional who thrives on building relationships and helping clients find the right insurance solutions? We're looking for an Insurance Advisor who is driven to grow a book of business, deliver exceptional client experiences,...
The Baldwin Group Kingston, MA Full Time
Salem Five Insurance
10/21/2026  
Commercial Insurance Account Manager
Salem Five is a growing regional financial services organization with a rich history of over 170 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. Why Join Us: At Salem Five Insurance, you will be part of a team that delivers more than just coverage, we provide peace of mind to the clients we serve. With experienced professionals across six Massachusetts offices and access to a broad network of trusted carrier partners, we work together to create tailored insurance solutions that reflect each client’s unique goals and values. Whether supporting families, businesses, or individuals with complex needs, you will play a key role in delivering clarity, care, and professionalism every step of the way. This position can be based in our Woburn, Danvers, Gloucester, Plymouth or Norwood office.  ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer Account Management:...
Salem Five Insurance Woburn, MA Full Time
Cross Insurance
10/21/2026  
Commercial Insurance Sales Producer
The Cross Family of Agencies welcomes you. We need your talent and expertise. The Cross Family of Agencies welcomes you. We need your talent and expertise. Commercial Lines Producer Commercial Lines Producer - The Commercial Lines Producer will lead new sales initiatives, interact with existing & potential clients on a day-to-day basis, solicit commercial prospects, and implement creative solutions and revenue generating plans. Duties include, but are not limited to: Primarily generate Commercial Lines leads and sales for the company. Regularly connect with appropriate business contacts for potential opportunities and increase sales on existing business. Contribute to brokerage revenue goals by promoting and selling insurance products and services Provide a high level of customer service to all clients whether on the phone, in person, via email or written correspondence Assess client needs and provide advice on appropriate coverage levels and products....
Cross Insurance Braintree, MA Full Time
Cross Insurance
10/21/2026  
Commercial Lines Account Manager
The Cross Family of Agencies welcomes you. We need your talent and expertise. The Cross Family of Agencies welcomes you. We need your talent and expertise. Commercial Lines Account Manager From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, Cross Insurance has grown rapidly over the past 65 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. We’re looking for the best talent to build our team, and offer highly competitive salaries and a comprehensive benefits package that includes:  401(k) Group Life/Supplemental Life Group Dental Group Vision Group Medical Short-term/Long-term Disability Medical & Dependent Care Reimbursement Education Reimbursement Opportunities  Professional Work Environment  Paid Holidays  Continuing Education Account Managers are primarily responsible for servicing policies (new...
Cross Insurance Braintree, MA Full Time
The Baldwin Group
10/20/2026  
Placement Director, Commercial Risk - IAS Northeast
Primary Functions:  Directly supervises and leads a high-functioning team of risk placement professionals. Responsible for the overall function of marketing, underwriting, and placement of new business accounts submitted by the Sales Team and the consistent quality output of the Risk Placement team. The Risk Placement Department Director maintains and fosters a positive working relationship with insurance carrier marketing, underwriting and support staff; has in-depth knowledge of markets, products, and coverages; and serves as a resource in this capacity for the Marketing and Risk Placement Analysts and Sales Executives. The Risk Placement Department Director also fosters effective communication and information-sharing with Business Insurance Service staff and management, Business Insurance Sales staff and management, and Senior Management, and ultimately achieves exceeds-expectations delivery of service.  Duties and Responsibilities:  Manages Risk Placement staff...
The Baldwin Group Boston, MA Full Time
Hilb Group
10/16/2026  
Property & Casualty Intern
Why an Internship with the Hilb Group? An internship with the Hilb Group offers students the opportunity to explore various career paths within a growing insurance brokerage. As a rapidly expanding organization, we provide hands-on learning experiences and exposure to real-world projects that support both personal and professional development. Interns will work closely with experienced team members on our commercial lines team, gain insights into our business operations, and contribute to meaningful client service initiatives. You will also have the opportunity to travel to our corporate office in Richmond, VA, where you will connect with fellow interns, network with company leaders, and participate in a volunteer event. This internship may lead to full-time employment opportunities upon graduation. We're excited to help you grow with us! Key Responsibilities: Rotate between Personal Lines and Commercial Lines departments to gain hands-on exposure to...
Hilb Group Canton, MA Full Time
Salem Five Insurance
09/24/2026  
Commercial Insurance Sales Producer - Insurance Sales
Salem Five is a growing regional financial services organization with a rich history of over 170 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.   Why Join Us: At Salem Five Insurance, you will be part of a team that delivers more than just coverage, we provide peace of mind to the clients we serve. With experienced professionals across six Massachusetts offices and access to a broad network of trusted carrier partners, we work together to create tailored insurance solutions that reflect each client’s unique goals and values. Whether supporting families, businesses, or individuals with complex needs, you will play a key role in delivering clarity, care, and professionalism every step of the way.   This position that can be based in any of our offices: Woburn, Danvers, Gloucester, Plymouth, or Norwood office.   ESSENTIAL DUTIES AND RESPONSIBILITIES :...
Salem Five Insurance Woburn, MA Full Time
Utica National Insurance Group
09/24/2026  
Executive Commercial Lines Underwriter - New England Region
The Company    At Utica National Insurance Group, 1,300 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected. Utica National Insurance Group is an "A" rated $1.7B award-winning, nationally recognized property & casualty insurance carrier. Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including Boston, NYC, Atlanta, Dallas, Columbus, Richmond, Chicago. What you will do Commercial Lines Underwriters are responsible for underwriting risk including underwriting decisions on complex risks to apply insurance rules and regulations in accordance with guidelines. Managing a high-volume agency assignment with increased authority limits. Is able to prepare material for agency reviews and work with the account underwriter on agency production and loss ratio improvement plans. In this role, you will be responsible for...
Utica National Insurance Group Marlborough, MA Full Time

 

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