11/08/2026
Position Summary The Funeral Home Support Specialist is key in delivering exceptional support to funeral homes and agents, ensuring their needs are met with efficiency and empathy. This role involves handling service requests, managing communications via phone and email, and supporting our internal agent solutions queues. Funeral Home Support Specialists work closely with internal departments such as Contracting, Commissions, Processing, Claims, Sales, and Legal to address and resolve issues, providing seamless and compassionate service. This position interacts directly with funeral home staff and agents, offering guidance on procedures, product lines, and the filing of claims. A strong understanding of funeral home operations and industry practices is obtained in this role. Additionally, the Funeral Home Support Specialist requires excellent communication skills, a commitment to professionalism, and the ability to contribute positively to a collaborative...
NGL - National Guardian Life Insurance Company
Madison, WI
Full Time
