18 contact center representative jobs found

Are you a seasoned claims professional with a passion for navigating complex cases? MEM Insurance is seeking a Senior Claims Representative to join our Claims team. In this pivotal role, you’ll manage high-exposure workers’ compensation claims, lead investigations into coverage and fraud, and collaborate across departments to drive strategic outcomes. You’ll be a key decision-maker, a mentor to junior adjusters, and a champion of process improvement—all while ensuring exceptional service and regulatory compliance.   At MEM Insurance, we don’t just protect our customers—we empower our employees. We foster a culture of integrity, collaboration, and innovation. Our team thrives on solving challenges together, supporting one another, and making a meaningful impact in the lives of our policyholders and injured workers.       Essential Duties and Responsibilities: Claims Handling & Administration Manage highly complex claims involving...

Role Details Job Title: Customer Care Representative Location: Onsite in Columbia, MO Reports To: Customer Care Supervisor Employment Type: Full time Role Overview As a Customer Care Representative, you will be the first point of contact for current clients. Customer Care Representatives support clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety. Key Responsibilities Coordinate client requests Finalize transactions including payment, legal documents, and finance agreements Analyze problems and seek customer resolutions Multitask over multiple service platforms Effectively communicate underwriting decisions to clients Communicate industry trends to leadership Assist with system improvements Great interpersonal skills to benefit the team environment *All Customer Care Representatives must pass the Missouri Property...

Primary Role: As an entry level Commercial Lines Account Administrator, you will be responsible for assisting Account Managers, Account Executives and Risk Consultants with the servicing of assigned Healthcare accounts in accordance with the practices, policies, and procedures of the Company.   Duties and Responsibilities: Coordinate the servicing of assigned accounts with the Account Manager Enter data as required by insurance company automation systems Provide support to the Account Manager on pre-renewal processes Handle correspondence and the clerical processing of accounts including applications and computer input of each account Process certificate of insurance requests Help track cancellation/reinstatement system for commercial accounts Responsible for developing complete familiarity with all forms and paperwork including their intent and purpose Conduct business from a professional standpoint and willingness to learn Prepare invoices,...

Primary Role: The Employee Benefits Account Executive is expected to contribute to the retention and growth of the employee benefits department by supporting the Sales and Service efforts. The Account Executive will have extensive contact with the client as an extension of the producer. Responsible for acting as quarterback for the team and key renewals. Duties and Responsibilities: Develops relationships beyond the Producer’s relationship with the key decision makers Directs Plan Analyst/Account Manager regarding renewal/new marketing Presents renewal and/or new proposals to clients Schedules and leads client meetings and attends open enrollments if necessary Coordinates and directs efforts of all team members Strategic planning with producer and Account Manager regarding complex underwriting issues and strategies Meets with clients on a quarterly or on an as needed basis Rounds accounts, especially voluntary benefits Implement and Execute multi-year strategic plan...

SUMMARY: Develops and manages independent agency relationship including the development of new business and retention of existing business in a region or territory. Reviews, analyzes, approves or rejects complex business within letter of authority.  Serve as liaison with company personnel regarding company business opportunities and problem resolution. Responsible for assisting in establishing the territory’s or region’s overall agency plan. This position involves field-based work requiring travel within the assigned market/territory. Residency within or in close proximity to the designated area is required to support job responsibilities. RESPONSIBILITIES/TASKS: Calculates, prepares and develops premium quotations using corporate underwriting guidelines within letter of authority. Determines underwriting eligibility for prospective policyholders and develops appropriate pricing for new business, renewals, and endorsements. Analyzes and...

Primary Role: The  Commercial Lines Account Manager works collaboratively with the Risk Consultants and Account Executive’s managing a book of business. Coordinates and provides day-to-day service for property/casualty clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships and understanding client needs. Serves as day to day contact and provides resolution for client questions and issues. Duties and Responsibilities: Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations Provides a high level of support to Risk Consultants in obtaining, maintaining, and expanding business May also be responsible for account rounding and in accordance...

Primary Role: The Commercial Lines Account Manager works collaboratively with the Risk Consultants and Account Executives managing a book of business. Coordinates and provides day-to-day service for property/casualty clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships and understanding client needs. Serves as day to day contact and provides resolution for client questions and issues. Duties and Responsibilities: Manages a book of insurance business, routine client requests, and some moderately complex client accounts independently while acting with a high degree of independent discretion, autonomy, and decision-making Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations Provides a high level of support to Producers, Senior Account Managers and/or Account...

Primary Role: The Claims Specialist will be responsible for independently and proactively managing the Casualty and Workers Compensation claims program within our Commercial Lines Department Duties and Responsibilities: Manages and communicates claims issues with client, carrier or producer Reviews claim status regularly and follows up as needed Provides status reports to clients and keeps service teams informed as needed Researches and obtains claims data from carriers as needed Handles claims consistent with our clients and corporate policies, procedures and HUB Broker Standards and also in accordance with any statutory, regulatory and ethics requirements Responsible for keeping Broker Management System up to date with correspondence and/or notes on open claims Key Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Teamwork – Supports everyone's efforts to succeed. Written Communication - Writes clearly...

Primary Role: As an entry level Commercial Lines Account Administrator, you will be responsible for assisting Account Managers, Account Executives and Risk Consultants with the servicing of assigned Commercial Lines accounts in accordance with the practices, policies, and procedures of the Company as they apply to Certificate issuance. Duties and Responsibilities: Coordinate the servicing of assigned accounts with the Account Manager Provide support to the Account Manager on certificate processing Handle correspondence and the clerical processing of accounts including computer input of each account Assist in review of contract regarding insurance requirements for issuance of certificates Navigate the management system pulling policy documents to include for certificate holders Responsible for developing complete familiarity with all forms and paperwork including their intent and purpose Conduct business from a professional standpoint and willingness to learn Prepare...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Allstate’s sales organization is growing its virtual workforce, and we are looking for highly motivated individuals that thrive in a fast-paced sales environment and enjoy being rewarded for their efforts. At Allstate, we are committed to offering a reputable product suite that protects people from life’s uncertainties so they can realize their hopes and dreams. As a full-time Insurance Sales Representative, you will: Engage with active insurance shoppers via inbound/outbound calls, live chat, SMS, and more in a work from home call...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Allstate’s sales organization is growing its virtual workforce, and we are looking for highly motivated individuals that thrive in a fast-paced sales environment and enjoy being rewarded for their efforts. At Allstate, we are committed to offering a reputable product suite that protects people from life’s uncertainties so they can realize their hopes and dreams. As a full-time Insurance Sales Representative, you will: Engage with active insurance shoppers via inbound/outbound calls, live chat, SMS, and more in a work from home call...

Description Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? If so, this opportunity could be for you! Liberty Mutual’s Large Loss Claims Property team has an immediate opening for a Personal Property Claims Specialist. As a Claims Specialist, you will manage, investigate and resolve assigned Property Contents claims under general supervision. Responsibilities include: capturing and creating an inventory of damaged/lost contents while on site, working with various vendors and ensuring that quality customer service is provided via face to face and phone interaction. Manages, investigates and resolves assigned Property Contents claims for more complex claims under limited supervision. Compiles and values inventory of high-end damaged/lost contents associated...

Primary Role: This position is responsible for supporting the Education Division by providing administration, account management, clerical and customer support. Duties and Responsibilities: The following is a brief summary of the duties and responsibilities of this position. This is not meant to be all encompassing of the responsibilities of the position: Preparation of RFPs (requests for proposals) and associated marketing and sales materials Preparation of renewals for staff Enrollments and invoicing Direct engagement with clients to manage accounts Formation/review of file uploads to carrier sites Update client contacts and other information as needed within Benefit Point and EPIC Communicate with clients regarding claims issues/questions regarding primary insurance (domestic and international) Maintain client filing system Creation of PowerPoint presentations Assist in answering client questions Other duties as assigned Key Competencies: To perform the job...

Role Overview As a Customer Care Representative, you will be the first point of contact for current clients. Customer Care Representatives support clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety. Key Responsibilities Coordinate client requests Finalize transactions including payment, legal documents, and finance agreements Analyze problems and seek customer resolutions Multitask over multiple service platforms Effectively communicate underwriting decisions to clients Communicate industry trends to leadership Assist with system improvements Great interpersonal skills to benefit the team environment *All Customer Care Representatives must pass the Missouri Property & Casualty Insurance Producer Licensing Exam after being hired and onboarded. TMHCC pays for training and exam fees. When applying, please note if you...

Primary Role: The Carrier Resource Manager serves as the primary liaison between HUB International and insurance carrier partners. This role is responsible for managing all aspects of carrier relationships, including appointments, contracts, communications, and resource coordination. The position supports the regional Chief Marketing Officer and works cross-functionally with operations teams to ensure seamless carrier administration and maximize the value of carrier partnerships for all lines of business. Duties and Responsibilities: Develop and maintain positive relationships with carrier representatives, underwriters, account managers across all lines of business and serve as primary point of contact for carrier inquiries, communications, and document requests Coordinate and schedule carrier visits, meetings, presentations, appreciation activities, and recognition events Process carrier appointment paperwork for new and existing producers; manage agent IDs, producer...

About HUB: HUB International is a leading global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. HUB has more than 650 offices across the United States, Canada and Puerto Rico with more than 20,000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs.  We are a company dedicated to superior customer service with employees committed to adding value to every client activity. Primary Role: The Commercial Lines Account Manager works collaboratively with the Risk Consultants and Account Executives managing a book of business focused on construction. Coordinates and provides day-to-day service for property/casualty clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships...

Our Parent Company in Kansas City is growing and looking to add experienced professionals to our Commercial Lines team! This is an opportunity to step into a client-facing, strategic role where you’ll have ownership, influence, and the ability to make a meaningful impact on both clients and their employees. These roles are ideal for individuals with a strong background in servicing and managing client relationships who enjoy collaborating with internal teams to deliver exceptional service, support compliance, and drive new business opportunities. The Account Executive is responsible for a more complex book of business, based on industry specialty, account revenue size and/or coverage complexity, such as loss sensitive programs, large deductibles, captives or shared and layered programs. Responsible for placement strategy they will be implementing the "Fewer & Stronger" market consolidation initiative as they make decisions on behalf of the client for which markets to...

The Select Personal Lines Account Specialist will serve as a trusted advisor to standard personal lines clients, providing consultative guidance and best-in-class service. The role will require working directly with other members of our Select Team as well as producers from other RSC offices. The role will also serve as a mentor to PL Select Assistant Account Specialists. Your Impact:  • Building and maintaining constructive and effective relationships with internal and external customers by meeting and exceeding expectations • Leveraging personal insurance knowledge and expertise to actively service existing accounts and develop new business opportunities for a high volume, fast-paced book of business, consisting of standard personal lines clients • Fostering an environment of personal accountability by managing appropriate system records of service, marketing, and policy communications with clients and carriers in AMS/EPIC accordingly • Participating in the...