46 customer account professional jobs found

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description The Ivantage Relationship Management Senior Consultant II is a highly visible, strategic individual contributor role responsible for managing key personal lines carrier relationships, with a primary focus on Florida insurance markets. This role supports the day-to-day and long-term success of assigned partners while serving as a trusted representative of Ivantage in interactions with senior carrier leaders, internal sales teams, and agency partners. The Senior Consultant II operates with significant autonomy, leading carrier discussions,...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Product Engineers design, build, and support high-quality digital products using modern engineering practices and tools. Across all levels, this role partners closely with product managers, designers, and peers to deliver scalable, user-centered solutions. Engineers apply 12-factor principles, test-driven development, and continuous integration to ensure quality, agility, and maintainability. As engineers progress in level, expectations expand to include greater ownership, architectural leadership, cross-product collaboration, and...

ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. THE OPPORTUNITY: The Employee Benefits Account Management provides critical support to clients through day-to-day program oversight, client advocacy and systems management in order to effectively managing their health and welfare programs. The Account Manager facilitates positive and effective relationships sales and/or account team colleagues. The Account Manager manages a book of insurance...

Why Openly Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc. The Openly Difference We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices. The Price Difference : Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets. The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons. The Experience Difference: From tailored claims handling to highly responsive customer service, we are...

Job Summary: As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience. Your Impact: Independently process travel claims in accordance with associated policies Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner Consistently meet established performance standards,...

ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. THE OPPORTUNITY: The Employee Benefits Account Management provides critical support to clients through day-to-day program oversight, client advocacy and systems management in order to effectively managing their health and welfare programs. The Account Manager facilitates positive and effective relationships sales and/or account team colleagues. The Account Manager manages a book of insurance...

Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat.  Job Description Formal Business title: Director, Customer Success (Partner Solutions)  Allstate Identity Protection (AIP) Formerly  InfoArmor, and now a 100% subsidiary and Business Unit of Allstate (since 2019), we are a technology and services company that has led the Identity Protection and Advanced Threat Intelligence pack for 15 plus years. We are committed to making digital life easier, safer, and more rewarding by offering innovative protection against digital fraud, so members can live confidently online. We help leading financial services, fintech, and other partners protect their customers through API and white label...

We are seeking a highly motivated and results driven full-time Senior Account Manager to join our Temporary Staffing Workers Compensation team. This is an opportunity to join an experienced team that supports one of the largest wholesale temporary staffing programs in the country. The ideal candidate thrives in a fast paced, team oriented, and highly collaborative environment, with frequent communication and partnership among program leadership, senior account managers, and lead program producers. This role is responsible for managing and retaining a book of business, building, and maintaining strong relationships with agency partners and carrier underwriters and delivering exceptional service throughout the renewal process. The Account Manager will play a critical role in negotiating competitive renewal options, ensuring accuracy and efficiency in policy servicing, and contributing to best-in-class customer experience within the wholesale brokerage industry. Your Impact:...

The  Customer Service Representative – Contact Cente r provides frontline support to policyholders, addressing inquiries and resolving issues related to coverage, claims, billing, and account information. The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, efficiently, and with empathy. This role contributes directly to customer satisfaction, retention, and the overall success of the Customer Service team. Collaboration, teamwork, and strong communication within the team are key to success.  This role has an anticipated start date of March 2026. Your Impact:   Respond to customer inquiries via phone, email, and chat in a professional, courteous and timely manner  Escalate complex issues to senior team members or management as needed  Research and resolve customer questions related to coverage, claims, billing, and policy details.  Maintain accurate records of customer interactions and transactions  Identify...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees...

The Senior Auto Property Adjuster is responsible for handling complex and high exposure to auto property damage claims from initial assignment through final resolution. This role requires advanced technical expertise, strong investigation skills, and the ability to manage claims involving significant damages, liability disputes, or litigation. The Senior Adjuster serves as a subject matter expert, supports less experienced adjusters, and ensures claims are handled efficiently, accurately, and in compliance with policy provisions and regulatory standards. Your Impact: Investigate, evaluate, and resolve complex auto property damage claims, including total losses, multi vehicle accidents, and claims involving disputed liability. Review coverage, determine liability, and assess damages through thorough investigation, documentation review, and collaboration with appraisers, vendors, and legal counsel. Negotiate settlements with claimants, attorneys, and third parties to reach...

The Help Desk Specialist I provides first-level support for users by diagnosing, resolving, and documenting IT-related issues. This role serves as the initial point of contact, responsible for accurate incident intake, troubleshooting, documentation, and resolution or escalation in accordance with established support procedures and service expectations.  The Help Desk Specialist I applies structured troubleshooting techniques to diagnose hardware, software, connectivity, and peripheral issues, while maintaining clear and professional communication throughout the incident lifecycle. This role ensures incidents and requests are properly logged, categorized, prioritized, and monitored to support timely service restoration and customer satisfaction. The Help Desk Specialist works under general supervision, follows documented policies and knowledge resources, and collaborates effectively within a team-based support model. Success in this role requires strong analytical skills,...

Title: Director, Client Relationship Department: Client Services Bargaining Unit: NBU Grade: N/A Position Type: Exempt Hours per Week: 40   Position Summary The Director, Client Relationship directly leads a defined book of business (BOB), comprising a set of named clients, in accordance with Company guidelines, client needs, and regulatory requirements. The Director, Client Relationship acts in a mentorship role to their BOB's assigned team. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities Manages all aspects of the client relationship and account management activities of the assigned client(s) to retain and strengthen client relationships. Directs the execution of a defined account strategy, remaining abreast of the specific needs of each assigned client, to develop a value-based client...

Position Summary The Client Relationship Director directly leads a defined book of business (BOB), comprising a set of named clients, in accordance with Company guidelines, client needs, and regulatory requirements. The Director, Client Relationship acts in a mentorship role to their BOB’s assigned team. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities Manages all aspects of the client relationship and account management activities of the assigned client(s) to retain and strengthen client relationships. Directs the execution of a defined account strategy, remaining abreast of the specific needs of each assigned client, to develop a value-based client relationship. Sets and manages client expectations and account-related activities such as identifying and developing additional service opportunities and coordinating the delivery of ZAS...

Job Summary: As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience. Your Impact: Independently process travel claims in accordance with associated policies Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner Consistently meet established performance standards,...

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.  We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our...

The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and partners by responding to inquiries and resolving issues related to coverage, claims, billing, and account information. The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, efficiently, and with empathy. This role contributes directly to customer satisfaction, retention, and the overall success of the Affinity Customer Service team. Collaboration, teamwork, and strong communication within the team are key to success.  Your Impact:   Respond to inbound calls, emails, and other inquiries from customers and carriers in a professional, courteous, and timely manner.  Place outbound calls as needed to follow up on customer inquiries, resolve outstanding issues, or provide updates.  Maintain accurate and complete customer service notes and documentation in the CRM system.  Process client requests, policy changes, and updates received via...

An Implementation/Technical Project Coordinator is an integral team member, serving as the primary point of contact for CorVel’s Enterprise Comp Solution implementations. They oversee all onboarding details for new customers and are responsible for driving action items critical to timely and accurate account setups. This is a highly visible role that requires a great deal of communication and coordination between different groups. The Implementation Coordinator works with all offices of the organization including Account Management, Customer Configurations, Software Development, Business Operations, and Executive Management, communicating requirements and deliverables with an exceptional level of customer service and professionalism.  This role will have a major impact on the success of our software development team as it strives to deliver applications that are vital to the services that CorVel provides. In addition to project management skills and some knowledge of the software...

Compensation Grade:‏‏‎ ‎27 Job Description Being our industrial hygiene and health technician is like being Robin to Batman, or Lieutenant Clark to Captain Lewis. But instead of fighting crime or blazing trails, you help hunt down hazards and analyze and interpret risks that could cause occupational diseases.  If the risks are unacceptable, then you think creatively and come up with solutions to prevent those diseases.  One of your main tasks is assisting our board-certified industrial hygienists and ergonomists with exposure evaluations and risk assessments at various customer locations. You interpret data, apply occupational health standards, and analyze the potential danger of chemical, physical, biological, and ergonomic stressors. Key to that work is using, maintaining, and calibrating the team’s industrial hygiene and ergonomic equipment.  It’s fulfilling work, and you do it in a supportive, collaborative environment. Your teammates are passionate, talented, certified...