42 customer care advocate jobs found

About Us  We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.  RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company....

Position Summary:   The Account Manager position maintains a professional relationship with our clients through exceptional customer service.  Account Managers are assigned a book of business comprised of fully insured and level funded clients in our Select Business Unit. This role is responsible for obtaining clients’ trust by meeting their needs and expectations. They are also responsible for supporting our sales Agent(s) in producing new business and renewing existing business.  Account Managers serve as an advocate to our clients and their employees through positive relationships with the various carriers and continuous education. Supervisory Responsibilities:   None Essential Tasks: Acts as the primary contact between client, prospect, agency, and producer; represents the agency in handling complaints, arbitrating disputes, or resolving grievances Handles or refers all service requests by our clients Initiates and handles marketing of accounts beginning 120...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Field Case Manager This Field Case Manager will cover our Augusta, GA region and must live in this region in order to be considered. PRIMARY PURPOSE OF THE ROLE: Sedgwick Field Case Managers work face to face with their injured workers and medical providers t o facilitate; through advocacy, progressive medical treatment, and timely return-to-work; while acting as a liaison and providing communication between all involved parties. While frequent travel is...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   At The Hanover, we are committed to delivering specialized expertise, building enduring partnerships, and helping our customers navigate an increasingly complex risk landscape. We are seeking a seasoned Senior Underwriting Specialist to join our Professional Liability team, supporting our Asset Management practice within Financial Institutions . This highly visible, market-facing role is designed for an underwriting professional with demonstrated experience underwriting Asset Managers, including RIAs, private fund managers, and other investment management firms and a proven ability to cultivate strong agency and broker relationships. The successful candidate will leverage deep technical...

Overview Individuals in a Senior Client Success Management (CSM) role are responsible for the end-to-end success of a portfolio of clients, ensuring strong adoption of the Origami platform and measurable business outcomes. Acting as strategic partners and trusted advocates, CSMs build relationships across client organizations - from day-to-day users to executive and economic buyers - to drive adoption, satisfaction, retention, and growth.   CSMs proactively guide client goals internally, orchestrating cross-functional teams across multiple workstreams to deliver a seamless client experience. Through data-driven insights, industry expertise, and proactive communication, CSMs align internal teams and client stakeholders to foster long-term value realization. Responsibilities Client Advocacy & Strategic Partnership Serves as a primary point of contact for assigned client relationships, acting as a trusted advisor...

At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate has the opportunity to learn and grow. We strive to create a work environment to meet associate needs, and we are determined to achieve excellence in everything we do. This is an opportunity to join a dynamic team in a company that is a leader in the non-standard auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen. Job Summary Responsible for management of a collection of states and Territory Managers consistent with the corporate goals. Responsible for growing premium volume with profitable loss ratios, developing incremental business in existing accounts, educating and motivating agencies on all the steps they can take to generate profitable loss ratios, terminating or...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group  is seeking a  Accounts Payable Associate  to join our growing team in  Atlanta, GA! Under the general supervision of the Operations Manager, the Accounts Payable Associate is responsible for ensuring accuracy when processing payables. How You Will Contribute: Responsible for processing Agent commission checks in identified timeline. Investigate return payments, endorsements and overpayments to determine and take appropriate next steps not limited to printing invoices, processing checks, issuing checks, and mailing refund. Process weekly ACH/check cancellation and claim payments. Correspond with Agents, Admins and Dealerships via phone, mail and email to respond to questions, investigate and resolve issues not limited to commission discrepancies, credits on account, and follow up on outstanding...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown's Risk Solutions team is looking for an AVP Casualty Claims Consultant to join the National Casualty Claims Practice in Atlanta, GA or remotely. The AVP Casualty Claims Consultant provides strategic claims consulting, advocacy, program analysis, and risk services to clients in partnership with brokerage, placement, and service teams. This role serves as a dedicated claims consultant for one or more large, strategic accounts, providing hands-on, day-to-day program management and acting as a trusted advisor on complex claims, coverage interpretation, claims trends, and loss mitigation strategies. Essential Duties and Functions: Serve as the dedicated claims consultant for one or more large, strategic accounts, providing hands-on, day-to-day program oversight, proactive file and reserve review, and a single point of...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Position Summary Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth. Key Responsibilities Member Service & Sales: Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings. Lead Generation & Promotions: Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products. Customer Support & Problem Resolution: Respond to member inquiries, help resolve complaints, and refer...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Location Details: This is an in-office, full-time position located at 610 Airport South Parkway, Suite 200 College Park, GA 30349. *Please note this position is not hybrid and will report to a fleet location every day.*  Position Schedule / Shift: 7-day, multiple shift operation which may require “on call” duty at times.  Position Summary:     The Fleet Supervisor leads daily roadside assistance and towing operations, partnering with the Operations Manager to ensure safe, efficient, and customer-focused service delivery. This role is responsible for recruiting, coaching, and developing technicians while maintaining workforce readiness, fleet quality, and regulatory compliance. The supervisor oversees scheduling, safety initiatives, performance management, and customer issue resolution to support operational and financial goals. Success in this position requires strong...

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This RVP role will cover the Southeast territory for our Life Insurance team with our Network Marketing channel. Living in or around the state of Georgia is strongly preferred. This is an H.99 band role. #LI-COLE Job Description Summary Do you enjoy connecting with people to promote solutions that can improve the financial wellbeing of customers? If you can form lasting relationships, solve challenges with outstanding service and develop and share expertise about financial products...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Location Details:   This is an on-site position located at 610 Airport South Parkway, Suite 200 College Park, GA 30349. Position Schedule/Shift:    Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.  Position Summary:     Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You’ll respond to service calls, assist stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you.  Key Responsibilities:   Respond to roadside assistance...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Location Details:    This is an on-site position located at 2177 Flintstone Drive Suite N-P. Tucker, GA 30084   Position Schedule/Shift:    Must be available to   work   a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.     Position Summary :     Join our team as a   Service Vehicle Operator   and be the hero our AAA members rely on when they need help most.   You’ll   respond to service calls,   assist   stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you....

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown's Risk Solutions team is looking for a Billing Specialist to join the team in Atlanta, GA in a hybrid work environment. The Billing Specialist is responsible for billing insurance policies in compliance with Risk Solutions billing procedures. This role ensures timely invoicing, accurate payment processing, and effective communication with internal teams to resolve billing issues and maintain financial integrity. The ideal candidate is detail-oriented, highly organized, and able to manage multiple priorities while partnering effectively with billing, finance, and account management teams. Essential Duties and Functions: Collaborate with practice groups to bill insurance policies accurately and in a timely manner within AMS. Initiate and monitor carrier payments by managing policy financial files in ImageRight and...

Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Location Details:   This is an onsite position located in our Chastain Park Facility.   Position Summary :     As a Service Advisor,   you’ll   serve as the primary point of contact for customers throughout the vehicle service process. This role involves assessing customer needs, recommending maintenance and repair services, preparing repair orders, and communicating with both customers and technicians to ensure work is completed accurately and efficiently. Successful candidates have strong customer service, communication, and organizational skills, along with the ability to manage multiple priorities in a fast-paced environment. The Service Advisor plays a key role in delivering   a positive   customer experience and supporting overall service department performance.   Key Responsibilities :   Serve as the primary point of contact...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   This is a relationship driven sales role with long-term income potential through commission .   We know building a client base takes time, which is why we offer ramp-up earnings support during your first months as you grow your pipeline and book of business   $2,500  New Agent Ramp-up Incentive   This supports your transition by providing  additional  income as you develop your pipeline and build  a strong foundation  for long-term success   If you enjoy helping people, building relationships, and earning more through performance,  we’ll  provide the training, tools, and support to help you succeed   Success in this role comes from:   Consistent outreach    Proactive engagement with prospective clients   Strong follow-u p   Community networking   Building trust with clients   Location Details:    6201...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Locatio n Details:   This is an onsite position located at our Sandy Plains Car Care Facility.   Position Schedule/Shift:   Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the technician position and level.     Position Summary :     ACG Car Care Technicians complete routine scheduled maintenance service on automobiles and trucks, as directed by a manager or Service Advisor. They spend their day performing basic automotive repair,  adjustments  and maintenance procedures, including, but not limited to; oil changes, tire replacement & repairs and general vehicle maintenance.     Key   Responsibilities :   General Service Tech:    Drive vehicles into service bays, prepare them for, and complete digital vehicle...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   This is a relationship driven sales role with long-term income potential through commission .   We know building a client base takes time, which is why we offer ramp-up earnings support during your first months as you grow your pipeline and book of business   $2,500  New Agent Ramp-up Incentive   This supports your transition by providing  additional  income as you develop your pipeline and build  a strong foundation  for long-term success   If you enjoy helping people, building relationships, and earning more through performance,  we’ll  provide the training, tools, and support to help you succeed   Success in this role comes from:   Consistent outreach    Proactive engagement with prospective clients   Strong follow-u p   Community networking   Building trust with clients   Location Details:    7150...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   This is a relationship driven sales role with long-term income potential through commission .   We know building a client base takes time, which is why we offer ramp-up earnings support during your first months as you grow your pipeline and book of business   $2,500  New Agent Ramp-up Incentive   This supports your transition by providing  additional  income as you develop your pipeline and build  a strong foundation  for long-term success   If you enjoy helping people, building relationships, and earning more through performance,  we’ll  provide the training, tools, and support to help you succeed   Success in this role comes from:   Consistent outreach    Proactive engagement with prospective clients   Strong follow-u p   Community networking   Building trust with clients   Location Details:      2161...