43 customer care advocate jobs found

As the Head of AI Platform Engineering – Execution Plane, you will lead the development and implementation of our enterprise platform’s execution layer including management of agentic AI workloads, model gateways, agent runtimes, tool/action gateways, MCP servers, orchestration frameworks, or AI execution engines. You will: You will collaborate closely with cross-functional teams, stakeholders, and technology partners to develop and integrate automation solutions that drive business growth, improve customer experiences, and reduce operational costs. You have: Bachelor’s or master’s degree in computer science, engineering, management or a related field. Strong people leadership experience managing software engineering teams, including hiring, coaching, performance management, and developing senior technical talent. Deep hands-on technical background designing, building, and operating production-grade distributed systems, AI/ML platforms, data platforms, or...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Allstate Technology Solutions is dedicated to creating a new type of insurance platform. By leveraging cutting edge technologies, innovative product design and true integration of artificial intelligence functions with emphasis on Generative AI, Agentic AI and other AI capabilities, we will revolutionize what is means to be a protection provider. Our goal is to create a truly transformational customer experience, while also enabling significant opportunities for operational efficiencies and contextual personalization. Become a part of...

LOCATION: Hybrid to NE office: Melville, NY, Bridgehampton, NY, Summit, NJ, Jersey City, NJ, Mt. Laurel, NJ Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.  Our core values are: Owner mindset, Inspire trust, Think big, and Drive...

The Senior Client Advocate provides strategic relationship management and placement, taking advantage of our specialized industry experience and unparalleled market know-how, to craft strategies for clients to quantify, mitigate, and transfer risk. This position will also create strategies and execute the placement of casualty lines of business for both primary and excess policies. If you are client-centric, interested in affiliating with an industry leader, and committed to helping clients unlock their potential through effective risk management strategies, this may be the perfect opportunity for you!    The Role   The Senior Client Advocate is responsible for providing strategic relationship management, placement casualty lines, and consultative services to our clients. The Senior Client Advocate is responsible for marshaling Willis Towers Watson resources to provide coordinated service and placement activities that meet the client’s insurance and risk management needs....

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries  is seeking a  Claims Support Clerk to join our growing team in  Albany, NY!       The part-time  Claims Support Clerk will provide general clerical support for assigned claims administration unit(s), including data entry, digital indexing, and mailing activities. This Claims Support Clerk will work onsite in Albany, NY.   How You Will Contribute:     Monitor digital mail queues to receive and process new disability claims and supplemental claim documentation. Perform data entry of claimant information into claim system (Luminx). Index and associate incoming documents to the appropriate claimant records within the administration system (Synergy). Review documents for completeness and accuracy prior to processing. Maintain established turnaround time (TAT) and quality standards to support timely and accurate...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking an  Outside Sales Representative – Life and Disability  to join our growing team in Rochester, NY!           The  Pearl Insurance Sales Representative  in this role is responsible for work-site marketing and sales of insurance products to client members. Maintains sales programs within assigned sales territory.  Meets established sales targets and other quality of business factors.  In addition to the base salary, this role is eligible for an uncapped, commission plan and bonus incentives.    How You Will Contribute:     Responsible for meeting overall sales and quality of business targets for a designated sales territory.  Reviews and analyzes sales reports and other data to monitor progress towards stated goals.   Estimates sales volume and helps regional director prepare...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Allstate Technology Solutions is dedicated to creating a new type of insurance platform. By leveraging cutting edge technologies, innovative product design and true integration of artificial intelligence functions with emphasis on Generative AI, Agentic AI and other AI capabilities, we will revolutionize what is means to be a protection provider.Our goal is to create a truly transformational customer experience, while also enabling significant opportunities for operational efficiencies and contextual personalization.Become a part of our...

If you're passionate about being part of a diverse organization that enables a Fortune 100 company with nearly $70 billion in annual sales to deliver innovative business solutions with excellence, then Nationwide's Legal team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. *No Billable Hours. *Personal and Commercial Auto, Premises Liability, Products Liability, Property Damage, Trucking Defense, Wrongful Death, NY Labor Law.   *This hybrid position is located in our Elmsford, NY Trial Division office and supports that office exclusively. Job Description Summary Would you thrive in an environment where you can deliver top-quality legal services to support the mission of a Fortune 100 insurance company’ to protect people, businesses and futures with extraordinary care? If you possess the academic...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Personal Lines team is currently seeking a Assistant Regional Vice President in our New York territory.    This is a Hybrid full time exempt role.    Position Overview / Summary This role reports to the PL Zonal Vice President and is responsible for leading and developing a team of Territory Sales Managers (TSMs) to drive profitable growth, strengthen agency relationships, and improve retention across the assigned territory.   The position plays a critical leadership role in executing regional strategy, expanding agency penetration, and delivering strong financial results. It also provides management leverage and back-up support to the Zonal Vice President. This is a...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Personal Lines team is currently seeking a Assistant Regional Vice President in our New York territory.    This is a Hybrid full time exempt role.    Position Overview / Summary This role reports to the PL Zonal Vice President and is responsible for leading and developing a team of Territory Sales Managers (TSMs) to drive profitable growth, strengthen agency relationships, and improve retention across the assigned territory.   The position plays a critical leadership role in executing regional strategy, expanding agency penetration, and delivering strong financial results. It also provides management leverage and back-up support to the Zonal Vice President. This is a...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a Senior Commercial Lines Underwriter  to join our growing team in New York, NY.       We’re seeking a Senior Underwriter with a strong background in commercial lines insurance to market new and renewal accounts and effectively communicate with carriers.  How You Will Contribute:     Evaluates information to determine risk acceptability in accordance with company guidelines.  Makes appropriate decisions based on the evaluation of underwriting information.  Effectively communicates and negotiates underwriting and pricing decisions to achieve optimal outcomes.  Documents decisions in accordance with regulatory standards.  Acts with a sense of urgency on all inquiries/requests.  Provides outstanding customer service.  Underwrites a moderate book of business with...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Underwriters play a crucial role in evaluating risks and determining the appropriate insurance coverage for individuals or businesses. As a Junior Underwriter, you'll be learning the ins and outs of the underwriting process and gaining practical experience under the guidance of experienced professionals. Responsibilities and Duties: Learning underwriting guidelines and policies: You'll familiarize yourself with the company's underwriting guidelines and the criteria used to assess risk. Analyzing insurance applications: You'll review insurance applications submitted by clients, verifying information, and evaluating potential risks. Gathering and evaluating data: You'll collect and analyze data on the applicant's background, risk factors, and any other relevant information to make informed decisions. Assisting with risk...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Assistant Account Executive to join our growing team in Rye Brook, NY !   The Assistant Account Executive supports the Account Executive team in managing client accounts, ensuring efficient service delivery, and contributing to client satisfaction and retention within the insurance brokerage industry.   How You Will Contribute:     Assist Account Executives with day-to-day account management tasks, including policy renewals, endorsements, and claims processing. Prepare and process insurance applications, proposals, and related documents accurately and efficiently. Communicate with clients, carriers, and internal teams to gather necessary information, answer inquiries, and resolve issues. Maintain organized client files and update account information in the agency management system....

If you're passionate about being part of a diverse organization that enables a Fortune 100 company with nearly $70 billion in annual sales to deliver innovative business solutions with excellence, then Nationwide's Legal team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Practice law, not billable hours. Nationwide is seeking an experienced Senior Trial Attorney to join our team in a fully remote role serving Upstate New York. This position offers the opportunity to handle sophisticated insurance defense litigation while enjoying the flexibility of working from home and the freedom of no billable hour requirements. The preferred candidate will have 8+ years trial (personal lines and commercial lines) insurance defense litigation (automobile) experience. #LI-TN1 Job Description Summary Would...

Established in 2021,   Independence Pet Holdings   is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.   We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.  Staff Software Engineer Reports To: Software Engineering Manager Role Summary: The Staff Software Engineer is a senior individual contributor and technical leader responsible for driving software design, engineering quality, architecture and technical execution across Embrace's core platforms and...

Established in 2021,   Independence Pet Holdings   is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.   We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.  Staff Software Engineer Reports To: Software Engineering Manager Role Summary: The Staff Software Engineer is a senior individual contributor and technical leader responsible for driving software design, engineering quality, architecture and technical execution across Embrace's core platforms and...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a  WC Loss Time Claims Adjuster  to join our growing team!      The role of the WC Loss Times Claims Adjuster is to manage Workers’ Compensation claims within specific limits and authority.    How You Will Contribute:     Investigate and gather information to determine compensability by conducting three-point contact interviews with the employer, claimant, and healthcare provider.  Secure and file necessary documents, including FROI & SROI forms with the NYS Workers’ Compensation Board, claimant and claimant’s attorney.  Establish reserves, authorize payments & treatment within the NYS Medical Treatment Guidelines, under a set of authority.  Examine and authorize payment of medical bills.  Recognize and refer cases when IMEs are indicated.   Prepare and...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Underwriters play a crucial role in evaluating risks and determining the appropriate insurance coverage for individuals or businesses. As a Junior Underwriter, you'll be learning the ins and outs of the underwriting process and gaining practical experience under the guidance of experienced professionals. Responsibilities and Duties: Learning underwriting guidelines and policies: You'll familiarize yourself with the company's underwriting guidelines and the criteria used to assess risk. Analyzing insurance applications: You'll review insurance applications submitted by clients, verifying information, and evaluating potential risks. Gathering and evaluating data: You'll collect and analyze data on the applicant's background, risk factors, and any other relevant information to make informed decisions. Assisting with risk...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a Senior Commercial Lines Underwriter  to join our growing team in New York, NY.       We’re seeking a Senior Underwriter with a strong background in commercial lines insurance to market new and renewal accounts and effectively communicate with carriers.  How You Will Contribute:     Evaluates information to determine risk acceptability in accordance with company guidelines.  Makes appropriate decisions based on the evaluation of underwriting information.  Effectively communicates and negotiates underwriting and pricing decisions to achieve optimal outcomes.  Documents decisions in accordance with regulatory standards.  Acts with a sense of urgency on all inquiries/requests.  Provides outstanding customer service.  Underwrites a moderate book of business with...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking an  Outside Sales Representative – Life and Disability  to join our growing team in Rochester, NY!             The  Pearl Insurance Sales Representative  in this role is responsible for work-site marketing and sales of insurance products to client members. Maintains sales programs within assigned sales territory.  Meets established sales targets and other quality of business factors.     How You Will Contribute:      Responsible for meeting overall sales and quality of business targets for a designated sales territory.   Reviews and analyzes sales reports and other data to monitor progress towards stated goals.   Estimates sales volume and helps regional director prepare sales forecasts for assigned territory.   Contributes to planning and implements...