31 customer experience representative jobs found

Job Summary: As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience. Your Impact: Independently process travel claims in accordance with associated policies Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner Consistently meet established performance standards,...

About Auris   Auris is   the payroll and HR partner built for small and medium-sized   b usiness   who   c an’t   afford to get it wrong. Trusted by over 50,000   b usiness   nationwide, Auris pairs easy-to-use t echnology with   real human services to give leaders the confidence that every detail is done right - so they can focus on growing their team and their business.   Acquir ed   by Ac risure in 2025, Auris formerly Heartland Payroll is accelerating its vision to deliver seamless human-centered technology to help small businesses thrive.     Job Summary   Responsible for prospecting and running Auris Payroll presentations both in person and over the phone to small and mid-sized merchants and businesses to   ultimately close   deals within a fast sales cycle. As a Field Sales Representative   you   will report to a Payroll Division Manager and receive coaching from a Territory Manager. Activities...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees...

Acuity is seeking a Field Claims Representative to investigate, record facts, preserve evidence, determine coverage. The representative evaluates liability, exposure, subrogation potential and arrange for the disposition of claims through settlement or denial, including litigation. In this role, duties and responsibilities are to be carried out in the field and in person with a high level of frequency. Internal Deadline to Apply: Friday, September 4th ESSENTIAL RESPONSIBILITIES: Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment. Completes a thorough investigation to determine coverage, assess liability and evaluate damages. Conducts investigations and provides customer follow-up in person. Evaluates, revises or recommends reserve changes. Inspects and determines property damage. Understands basic anatomy, medical terminology and has ability to decipher medical records and bills.  Identifies and...

The Customer Service Representative for Business Insurance Services is responsible for promoting and renewing assigned Pearl Insurance / AVMA coverage(s) to existing clients over the phone and through email, mail, and fax.  Answers inquiries through the call center from policyholders or insurance brokers regarding current coverage(s) and upcoming renewals.  Your Impact: Conduct high volume of customer contact via the phone, email, mail, and fax to promote and renew assigned coverage(s) to existing Pearl Insurance clients; sell ancillary product(s) to clients.  Facilitate the application and underwriting process with the client and the internal underwriter that includes – sending application to client; finalizing application and any applicable forms and prepare information for submission, following up with the client when additional information is needed to complete the underwriting process.  Present the quote or estimate to the potential client; close the sale; attempt...

We’re thrilled that you are interested in joining us here at the Amynta Group! Builders & Tradesman Insurance Services, Inc. (BTIS) is GROWING! We are a nationwide wholesale insurance company based in Rocklin, California. The Business Development Specialist is a commercial insurance product specialist. Business development specialists are responsible for helping develop business by educating customers on products, by uncovering customer’s needs and providing product solutions Amynta Group offers the following variety of benefits: Medical Dental Vision Savings Account Options Disability Life Insurance 401(k) match 50% of the first 7% once eligible 18 days paid time off not inclusive of holidays Leader in the commercial insurance industry ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Engage with customers via telephone, email, chat, webinars and tradeshows. Build relationships to increase sales while providing a superior customer experience. Engage in...

We are seeking a dedicated and detail-oriented Customer Account Associate with experience in commercial lines to join our operations team. In this role, you will leverage your independent judgment and exceptional communication skills to gather information, process changes, address client concerns, and assist with endorsement processing. The ideal candidate is a proactive professional with strong multitasking abilities, analytical skills to resolve system issues efficiently, and a commitment to delivering outstanding service to our customers. Your Impact: Serve as a primary point of contact for the Rental Team, professionally handling inbound calls, emails, addressing inquiries, and resolving issues efficiently to ensure client satisfaction Provide prompt and accurate responses via phone and email to insured individuals and agents, clarifying policy details, addressing concerns, and offering guidance on coverage and procedures Maintain organized and up-to-date records,...

We’re thrilled that you are interested in joining us here at the Amynta Group! The CUSTOMER SERVICE REPRESENTATIVE is responsible for handling all incoming calls to our call center. The Customer Service Representative is responsible for assisting callers regarding the company’s programs CUSTOMER SERVICE REPRESENTATIVE I We’re thrilled that you are interested in joining us here at the Amynta Group!  BTIS is currently hiring a Customer Service Representative I and we would love to have you join our team!  As a Customer Service Representative, you will play an integral role in the partnership with our network of agents across the country.  The candidate will work closely with team members and collaborate with other departments to provide an excellent customer experience. At BTIS, Customer Service is a philosophy, not a department.  We care less about your experience and credentials; we care more about personality, passion, and work ethic. About the Role:...

We’re thrilled that you are interested in joining us here at the Amynta Group! Be Great With Us: We’re thrilled that you are interested in joining us here at the Amynta Group! Amynta is an independent, customer centered company that provides innovative insurance and protection solutions across North America, Europe, and Australia. As part of the Amynta Group, Builders & Tradesmen’s Insurance Services, Inc. (BTIS) is a dynamic and rapidly growing commercial insurance MGA delivering a wide range of commercial line products through cutting edge technology, all while maintaining a small business mindset rooted in strong relationships, clear communication, and genuine concern for our customers. “Be Great” isn’t just our motto — it’s how we show up every day. We are committed to excellence for our retail agency partners and to building strong, collaborative relationships with our carrier partners. Join a team that values partnership, innovation, and service excellence and Be...

The  Policy Review Specialist is responsible for retaining policyholders and improving overall retention of customer base, with a focus on policyholder renewals and book rolls.  Meets established retention targets and other quality of business factors. Establishes customer rapport through mutual trust and respect. Your Impact: Places outbound calls to customers within specified timeframe before renewal date for re-quote.  Contacts relate to upcoming policy renewals and targeted book roll activities.  Reviews and analyzes reports and other data to monitor progress towards stated goals.  Analyzes the customer’s current insurance coverage and suggests additions or changes to retain and grow existing customer base.  Maximizes opportunities to upgrade and/or cross-sell additional products and consistently asks for referrals to increase leads for the new business sales team.  Efficiently and accurately calculates/presents quotes and writes insurance...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Claims Representative - Workers Compensation | Jurisdiction: WA | Licensing: WA - Hybrid Are you looking   for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?      Apply your  Claims Representative, WC knowledge and experience to adjudicate complex customer claims in the context of an energetic culture.    Enjoy flexibility and autonomy in...

ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. THE OPPORTUNITY: The Account Manager I manages a book of insurance business, and provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues. They may work independently, as part of a team or with a Producer to provide client advocacy, client retention, write new client accounts or lines of coverage as needed. Account Manager Is are...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Personal Lines Account Manager to join our growing team in Bend, OR The Account Manager’s primary responsibility is servicing existing accounts while generating additional revenue through cross-selling, accounting rounding, and new business. Account Managers provide high level consulting services for our customers’ personal insurance needs. Developing strong relationships with our customers and understanding their risk exposures, ensures our customers’ personal assets and their financial positions are protected. How You Will Contribute: Analyze customer’s lost exposures and determine coverage needs Annual revenue (commission) generation through cross-selling, account rounding, and new business Meet or exceed annual department retention goals Prepare proposals and meet with customers to...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Bend, OR! This role involves working closely with clients to understand their coverage requirements, recommending appropriate insurance products, and ensuring that their policies are up-to-date and meet their needs. How You Will Contribute Help customers understand their insurance policies/coverages and determine individual service needs Answer customer and carrier questions via their preferred communication method in the areas of polices, endorsements, audits, accounting/billing, and coordination of claims/lost control services Oversee assigned book of business including policy changes, proposals, applications, and endorsements Maintain high retention on existing accounts Increase revenue by crossing selling and writing new...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description The Specialty Operations Senior Consultant plays a critical role in shaping successful outcomes for highly complex reinsurance claims. In this position, you will lead the resolution and settlement of high exposure assumed reinsurance matters—including asbestos, pharmaceutical, toxic tort, environmental, sexual abuse and molestation, and other mass tort claims. You will join a collaborative and knowledgeable Specialty Operations team where independent judgment, analytical skill, and strategic decision making are valued. This is an...

About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the role The Annuity SDR is the first point of contact for prospective customers exploring annuity products with Ethos. This is a junior, licensed role focused on qualifying leads and setting appointments for our full-time Annuity Sales Representatives - not closing business. Because you're licensed, you'll be able to speak knowledgeably about...

Your Impact: Analyze aggregate stop loss high level review and aggregate accommodation claims. Validate which expenses are eligible under the aggregate stop loss contract. Perform enrollment evaluation and calculations to ensure the correct attachment is applied. Produce deliverables related to audit findings including audit report for client, exhibits and non-exhibits within the company accepted timeframes. Contribute innovative ideas and assist with the implementation of new processes. Successful Candidate Will Have Excel proficiency including knowledge of basic or advanced Formulas and PIVOT Tables. Minimum 3-4 years of experience with self-funding in combination with specific stop loss claims, first dollar medical claims, aggregate claims, HMO reinsurance, and provider excess claims. Demonstrated proficiency in Microsoft Office including Microsoft Word and Outlook. Brown & Brown, Inc. (NYSE: BRO) is a leading insurance brokerage firm delivering...

The Senior Underwriter OR AVP is responsible for underwriting new and renewal medical stop-loss accounts at a profitable level. This role involves managing relationships with producers and customers to ensure alignment with overall company stop-loss goals.  The Senior Underwriting position works closely with the other team members in the region and with the sales team to identify business and producers that most closely meet our underwriting acumen. Key Responsibilities: Evaluate risk for in-force business and new business prospects. Make decisions to quote or decline to quote and develop premium rates in accordance with underwriting guidelines and authority limits. Develop and communicate new business or renewal rate recommendations and decisions in line with underwriting authority limits. Prepare and generate correspondence, proposals, and other reports as needed. Provide detailed explanations to Skyward A&H clients regarding conditions and...

A career as a Claims Analyst, (Casualty and Environmental Liability) , will expose you to litigation and emerging environmental issues that are front and center in the world today. We will teach you about casualty and environmental law, regulation, insurance contracts and claims. The work is interesting, fast moving and collaborative. We operate in a paperless environment and work fully remote. Your Impact: Complete accurate and timely coverage, liability, damage investigations, analysis and evaluations on complex casualty and environmental claims generated under our full suite of environmental insurance Products (combined casualty, casualty pollution and site pollution, monoline site pollution and contractor’s pollution and professional, as well as follow form excess). Make coverage determinations and draft and communicate written coverage positions to insureds and other required parties Investigate, analyze, evaluate, document, manage, report and execute...

Description This role is primarily remote in the state of Oregon except for required appearances.   At Liberty Mutual, we’re committed to delivering exceptional legal services to our customers around the world, working to uphold and protect our policyholders’ rights and positively impacting our business. As an Associate Attorney at Liberty Mutual, you’ll join a diverse team that values a healthy work/life balance and enjoy benefits that include eligible performance bonuses, 20 days of flexible time off each year, personal holidays, and a 401(k) plan with matching contributions. If you’re looking for a place to build a long-term career while making a positive difference, consider joining our legal team where you’ll represent Liberty Mutual and our policyholders in moderately complex civil litigation matters involving claims for monetary damages or compensation for personal injuries or property damage of moderate value.   Liberty Mutual Insurance offers an...