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customer experience specialist Iowa

23 customer experience specialist jobs found

EMC Insurance
12/14/2025  
HR Service Delivery Specialist Featured
At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.    **To be considered, candidates must reside in or around the Des Moines, IA metro area** Ready to make HR run smoother, smarter, and more people-focused?  The HR Service Delivery Specialist plays a pivotal role in delivering efficient, compliant, and people-centered HR services. This position supports the execution of core HR functions including team member records management, benefits administration, onboarding, payroll coordination, and policy compliance. The role is designed to streamline HR operations, enhance employee experience, and support strategic workforce initiatives. Essential Functions: Serves as the first point of contact for...
EMC Insurance Des Moines, IA, USA Full Time
EMC Insurance
12/10/2025  
Executive Large Account Risk Control Specialist - Central Featured
At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.    **This position can be performed remotely with preference for candidates to be located in Milwaukee WI, Minneapolis MN, Des Moines IA, Dallas TX, Kansas City MO, or Chicago IL** Essential Functions: Services EMC’s large account risk control portfolio within assigned region by conducting risk control surveys and services to our largest and most complex accounts.  Oversees the delivery of risk control services within the assigned region, ensuring risk control field team members consistently provide high-quality, value-driven support to Large Account policyholders. Provides advanced, expert level consultation by completing or...
EMC Insurance IA, USA Full Time
Holmes Murphy
01/16/2026  
Client Service Consultant
Job Description: Step into a role where your client service expertise makes a meaningful impact. We are looking to add a Client Service Consultant to join our Creative Risk Solutions team in West Des Moines. Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients. Essential Responsibilities: Investigate, resolve and identify appropriate resources to resolve complex individual claim issues ensuring client satisfaction. Work with managers and supervisors to communicate with clients and agencies when changes with adjusters assigned to claim files take place. Review TPA customer satisfaction survey results and follow-up with clients and agencies as needed.  Organize and facilitate...
Holmes Murphy West Des Moines, IA, USA Full Time
Nationwide
01/14/2026  
Claims Adjuster II, Field Property - National Catastrophe ($5000 Sign-on Bonus)
If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This is a field-based role on the National Catastrophe Response Team. This position is responsible for managing property claims in response to catastrophic events across the country. As a field-based adjuster, you will be deployed to areas impacted by large-scale disasters—such as hurricanes, tornadoes, floods, or other major events—to assess damages, support policyholders, and help communities begin the recovery process.   The role requires extensive travel (up to 80%), often on short notice, and the ability to work in...
Nationwide IA, USA Full Time
Nationwide
01/07/2026  
Claims Specialist III, Property Large Loss - $5000 Sign-On (Iowa/Nebraska)
If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. A $5,000 SIGN-ON BONUS will be given to all external candidates hired into this role. Half of the bonus will be paid after 3 months of employment and the remainder will be paid after 9 months of employment.    This is a work-from-home position with day travel to policy locations (on average 3-4 days a week) via company vehicle (personal use, gas and maintenance included). Claims inspections will include onsite and virtual inspection.  Ideal Candidate Locations: The ideal candidate will live in the Des Moines, IA,...
Nationwide IA, USA Full Time
Holmes Murphy
01/06/2026  
Client Service Consultant, PC
Job Description: We are looking to add a Client Service Consultant to join our Property Casualty team in Cedar Rapids, IA . Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!   Essential Responsibilities: Attend insurance carrier meetings and ability to independently lead client meetings, as required. Working accounts start to finish; may have some Client Service Specialist support and/or supporting Sr. Client Service Consultant, servicing larger, more complex accounts. Consult with the team for pre-renewal meetings on qualifying accounts and development of client opportunities. Market renewal policies and negotiate with insurance company underwriters. Review quotes on accounts for accuracy and prepare proposal documents for client. Be accountable for account and policy accuracy by ensuring that all customer information as...
Holmes Murphy Cedar Rapids, IA, USA Full Time
Holmes Murphy
12/28/2025  
Sr. Workers' Compensation Claims Specialist, Supervisor - REMOTE
Job Description: We are looking to add a Sr. Workers’ Compensation Claims Specialist, Supervisor to join our Creative Risk Solutions team. The ideal candidate will have jurisdictional experience in multiple states . This team member will provide high quality claims handling oversight and expertise for all CRS customers on litigated and complex claim situations. This includes assisting staff supervised with investigating, communicating, evaluating, and resolving claims utilizing the CRS Best Practice of Claim Handling. Assisting claim staff with goals, career pathing, and ensuring engagement. Essential Responsibilities: Claims Management: Adjudicate claims during staffing shortages, investigate, and negotiate settlements per “Best Practices for Claims.” Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management. Recommend adjustments as needed. Research and respond to questions and complaints...
Holmes Murphy Waukee, IA, USA Full Time
Global Atlantic Financial Group
12/21/2025  
Customer Service Representative - Annuities - $500 SIGN ON BONUS
About Global Atlantic  Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S., Bermuda, and Japan. As a wholly-owned subsidiary of KKR (NYSE: KKR), a leading global investment firm, Global Atlantic combines deep insurance expertise with KKR’s powerful investment capabilities to deliver long-term financial security for millions of individuals worldwide. With a broad suite of annuity, preneed life insurance, reinsurance, and investment solutions, Global Atlantic, through its issuing companies, helps people achieve their financial goals with confidence. For more information, please visit www.globalatlantic.com .  Client Care Advocate – Annuities    Start Date: February 23, 2026 Location: Des Moines, IA Hourly Rate: Hartford -  $19.54 per hour + overtime with a $500 sign-on bonus     Paid Training:    Training lasts approximately 12 weeks Training hours are Monday – Friday,...
Global Atlantic Financial Group Des Moines, IA, USA Full Time
Sun Life
12/14/2025  
Complaints & Grievances Specialist II, DentaQuest (IOWA)
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.   Job Description: Locations: Must reside in Iowa The opportunity:   The Complaints & Grievances Specialist II handles for the investigation and resolution of complaints, grievances and member appeals based upon specific regulatory requirements.  In addition, responsible for the assembly and preparation of...
Sun Life Des Moines, IA, USA Full Time
Sun Life
12/05/2025  
Quality Oversight Senior Specialist, DentaQuest (IOWA)
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.   Job Description: Location: Must live in Iowa The opportunity:   Join our Quality Management team as a Quality Oversight Senior Specialist, where your attention to detail and analytical thinking will directly impact our organization's compliance and quality objectives. This key position requires someone who thrives...
Sun Life Des Moines, IA, USA Full Time
Berkley
10/03/2025  
Commercial Underwriting Specialist
Company Details   Berkley Agribusiness works with ambitious agribusiness and food industry clients to help them own their futures. Our culture is built on the belief that everyone has the power to create the future they deserve.  Every Berkley Agribusiness team member must have the courage to challenge the status quo, collaboratively working with our clients to find creative property and casualty insurance solutions that drive them to succeed. We depend on our ability to listen to our clients — and our experience to help them make fact-based decisions that help their businesses thrive.   Berkley Agribusiness is part of the W. R. Berkley Corporation (WRBC). Founded in 1967, WRBC is one of the nation’s premier commercial lines property casualty insurance providers. WRBC’s international business operates in selected regions throughout the world, including Europe, South America, Australia, and Asia.   This position is based in our Urbandale, IA...
Berkley Urbandale, IA, USA
EMC Insurance
12/28/2025  
Data Scientist II Featured
At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.    Location Preference: Ideal candidate will be located in Iowa . Essential Functions: Under general guidance, creates innovative data science solutions Analyzes business partners’ needs and gathers structured and/or unstructured data to create a modeling dataset, including cleaning and pre-processing data Designs and builds appropriate solutions (e.g. neural network, predictive model, mapping solution, data analysis, and visualizations) Discovers business insights using statistical analysis, algorithmic processing, data science, machine learning, data mining, and/or reporting visualization techniques as determined through...
EMC Insurance IA, USA Full Time
Holmes Murphy
01/16/2026  
Sr. Liability Claims Specialist, Supervisor
Job Description: Join our growing team as a Sr. Liability Claims Specialist, Supervisor , at Creative Risk Solutions, where you’ll lead a high-performing group of adjusters and ensure exceptional claims handling from start to finish. This role offers the opportunity to drive operational excellence while supporting clients with complex liability exposures. Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients.   Essential Responsibilities: ·   Adjudicate claims as needed, investigate, negotiate settlements, and maintain accurate documentation. ·   Monitor claims, especially in litigation, ensuring timely responses and adherence to "Best Practices for Claims." ·...
Holmes Murphy West Des Moines, IA, USA Full Time
Holmes Murphy
12/31/2025  
Liability Claims Specialist (REMOTE - TX, FL)
Job Description: We are looking to add a Liability Claims Specialist to join our Creative Risk Solutions team. This team member will provide high-quality claims handling and expertise for CRS customers, including investigating, evaluating, and resolving auto and general liability claims, potentially involving litigated files. We offer a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Creative Risk Solutions!   Essential Responsibilities: ·   Review coverage for commercial auto and general liability claims. ·   Adjudicate claims, investigate bodily injury/liability claims, and negotiate settlements using "Best Practices for Claims." ·   Maintain accurate loss information and establish/maintain reserves within authority. ·   Research and respond to questions and complaints from insureds, claimants, agency partners, and carriers. ·...
Holmes Murphy West Des Moines, IA, USA Full Time
UFG Insurance
12/17/2025  
Systems Engineer
UFG is currently seeking a Systems Engineer who will be responsible for the support, maintenance, and ongoing enhancement of key customer-facing enterprise applications, enterprise SaaS and on-premise systems, including systems such as Atlassian Suite, ImageRight, and Concur. This role is essential in ensuring the reliable delivery and seamless performance of these systems while driving user adoption and aligning functionality with dynamic business requirements. By combining strong technical skills with a user-focused approach, the Systems Engineer contributes to the scalability, efficiency, and overall strategic value of enterprise applications across the organization.  In general, systems engineers will specialize in one or more of these systems to develop a strong understanding and expertise, serving as a technical expert who oversees the implement, care, and maintenance of these systems are part of the overall UFG technology stack. Essential Duties &...
UFG Insurance Cedar Rapids, IA, USA Full Time
UFG Insurance
11/21/2025  
Claims Specialist II - WC
UFG is currently hiring for a Claims Specialist II to work with our Workers Compensation team. This individual's primarily responsible for verifying applicable coverages, conducting timely and thorough research of the facts of a loss, analyzing compensability and evaluating benefits for reserve and settlement, and negotiating medium to occasional high complexity claims to resolution in accordance with claims best practices.   The Claims Specialist II – Workers Compensation role demonstrates a strong desire to learn and grow, promotes a positive work environment, and embraces a strong service-oriented mindset in support of internal and external customers.  This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently and effectively . It also requires the ability to work independently with low to moderate levels of supervision. A strong desire to advance one’s professional development is essential to this role....
UFG Insurance Cedar Rapids, IA, USA Full Time
Berkley
11/17/2025  
SIU Support Specialist
Company Details "Our Company provides a state of predictability which allows brokers and agents to act with confidence." Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States. Along the way, we’ve been listed on the New York Stock Exchange, become a Fortune 500 Company, joined the S&P 500, and seen our gross written premiums exceed $10 billion. Today the Berkley brand comprises more than 60 + businesses worldwide and is divided into two segments: Insurance and Reinsurance and Monoline Excess. Led by our Executive Chairman, founder and largest shareholder, William. R. Berkley and our President and Chief Executive Officer, W. Robert Berkley, Jr., W.R. Berkley Corporation is well-positioned to respond to opportunities for future growth.   The Company is an equal employment opportunity employer....
Berkley Urbandale, IA, USA
Cottingham & Butler
08/15/2025  
Entry Level Sales Executive - Employee Benefits
Cottingham & Butler is actively looking for ambitious and driven entry-level Sales Executives at our headquarters in Des Moines, Iowa! Seeking all sales minded, soon-to-be college graduates, recent college graduates, or individuals with 1-3 years of sales experience who are motivated by financial rewards. What You'll Get: At Cottingham & Butler, we offer an exceptional sales career that opens the door to boundless opportunities and unlimited earning potential. You will be immersed in a dynamic environment surrounded by a team that is dedicated to equipping you for success. Through comprehensive training, unparalleled service support, unique resources, and the necessary tools, we ensure that you have everything you need to build a highly lucrative sales career. What You'll Do: Learn the business and become a trusted advisor to company leaders. Identify, qualify, and close prospects. Manage and retain your book of business and actively work towards its...
Cottingham & Butler Des Moines, IA, USA
Cottingham & Butler
08/15/2025  
Entry Level Sales Executive - Employee Benefits
Cottingham & Butler is actively looking for ambitious and driven entry-level Sales Executives at our headquarters in Dubuque, Iowa! Seeking all sales minded, soon-to-be college graduates, recent college graduates, or individuals with 1-3 years of sales experience who are motivated by financial rewards. What You'll Get: At Cottingham & Butler, we offer an exceptional sales career that opens the door to boundless opportunities and unlimited earning potential. You will be immersed in a dynamic environment surrounded by a team that is dedicated to equipping you for success. Through comprehensive training, unparalleled service support, unique resources, and the necessary tools, we ensure that you have everything you need to build a highly lucrative sales career. What You'll Do: Learn the business and become a trusted advisor to company leaders. Identify, qualify, and close prospects. Manage and retain your book of business and actively work towards its...
Cottingham & Butler Dubuque, IA, USA
Cottingham & Butler
04/30/2025  
Experienced Sales Executive - Employee Benefits
We are seeking an experienced Employee Benefits Insurance Broker with at least 3 years' experience of B2B sales in the employee benefits space. This role will be responsible for providing expert advice and guidance to clients in navigating the complex landscape of employee benefits insurance and programs. Individuals who apply should possess: Proven experience and success as an insurance broker, with a focus on employee benefits A strong understanding of employee benefits products Detail-oriented with strong analytical skills, capable of evaluating complex insurance plans and identifying cost-saving opportunities.  Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. Join a Winning Team: The individual in this role will joining a team with a solid track record of success in the employee benefits insurance industry. Over the years, our team has experienced significant growth of 18% (driven organically) and a...
Cottingham & Butler Des Moines, IA, USA

 

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