Customer experience specialist jobs

12/08/2025

Senior Commercial Lines Product Manager Featured

The salary range for this job posting is $97,153.00 - $155,445.00 annually + bonus + benefits. Pay Type: Salary The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process. Encova Insurance has an opening for a Senior Commercial Lines Product Manager. We have a strong preference towards candidates who reside within a two to three hour driving range of our office in Columbus, Ohio, but we will consider well qualified candidates who reside in any state where we can hire as seen on our careers page. We are looking for a candidate with significant experience with mid-large account commercial lines underwriting and including time spent in product manager role. This role reports to the Director,...

Encova Insurance Columbus, OH, USA Full Time

11/23/2025

Senior Software Engineer Featured

Location: Van Wert, OH; Dublin, OH Work Model: Hybrid Position type: Full time - salary We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in IT support. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! As a Senior Software Engineer, you will join our personal lines insurance product software engineering team. You will help deliver key business imperatives while improving scalability and performance of our modern digital platform. You will love identifying and implementing innovative solutions on a high performing and collaborative team. Key Responsibilities of the Role Writes code, arch documents, and contributes to policy standards and owns their individual contributions to software...

Central Insurance Van Wert, OH, USA

11/23/2025

Software Engineer Featured

Location: Van Wert, OH; Dublin, OH Work Model: Hybrid Position type: Full time - salary We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in IT support. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! Billing is one of the most complex and mission-critical domains in our technology stack. Our systems handle massive volumes of usage data, complex account hierarchies, and real-time payment workflows that directly impact customer satisfaction and business performance. We’re looking for a Software Engineer with strong COBOL experience to help us maintain and evolve our mainframe-based billing platform. This isn’t just a maintenance role, it’s a chance to be a key player in a high-impact modernization effort....

Central Insurance Van Wert, OH, USA

01/16/2026

Service Desk Analyst 2

Description Summary: The Service Desk Analyst 2 provides outstanding customer service at all times. The technical support professional will handle tickets that are escalated from Level 1. The professional requires greater technical skill and/or access rights than Level 1 support personnel. They’re technical specialist and may also be responsible for participating in root cause analysis. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required. This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team. Duties and Responsibilities: Research and troubleshoot issues. Work with and communicate directly with Huntington colleagues to resolve issue at an established time. Collaborate with HSD...

Huntington Columbus, OH, USA Full Time

01/15/2026

Regional Banking Insight Specialist

Description Summary: The Regional Banking Insights Specialist contributes to the Regional Banking content strategy by developing differentiated, customer‑focused insights. Conducts research to support content development, identifies appropriate formats, gathers input from internal subject matter experts, and writes various short- and long-form content materials. Perform industry and company research and use analytical skills to make meaning of that research, outlining disruptive insights about markets, industries, and companies Working with the Regional Banking Content Manager, identify content topics and perspectives that align with Regional Banking’s advice and guidance sales approach Identify opportunities to position Huntington Bank as a thought leader by conducting interviews with internal subject matter experts Create articles, infographics, social media posts, and other content on topics of...

Huntington Cleveland, OH, USA Full Time

01/15/2026

Consultant, Product Development - P&C (Personal Lines, Property)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Shape the Future of Personal Lines Property at Nationwide Are you ready to influence product strategy and drive innovation in the Property & Casualty space? We’re seeking a Consultant, Product Development to join our Personal Lines Property team—a role designed for a strategic thinker who thrives on turning insights into action. In this newly created position, you’ll be at the forefront of competitive intelligence and product enhancement , blending data analysis, process management, and continuous improvement to...

Nationwide OH, USA Full Time

01/14/2026

IS Tech Lead (Cloud)

Description Summary: The IS Technical Specialist provides technical and consultative support on the most complex technical matters. Duties and Responsibilities: Analyzes, designs, and develops systems based upon user specifications. Provides technical assistance in solving hardware or software problems. Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends, particularly as they apply to Huntington. May assist with identifying training needs or with training of less experienced staff. May serve as project leader for specific projects. Performs other duties as assigned. Basic Qualifications: Bachelor's Degree 5+ years of related experience or an additional 4 years of related work experience may be considered Python, AWS and or GCP, RESTful API....

Huntington Columbus, OH, USA Full Time

01/14/2026

Treasury Management Service Specialist II

Description Job Summary: The Treasury Management Service Specialist for Specialized Products has a pivotal role, providing direct support for clients, sales partners, and technical contacts working with specialized products including, but not limited to eBill Present & Pay, Integrated Receivables, and Print & Mail. This role involves ownership of product implementation tasks, establishing goals and milestones throughout specialized product implementations, and tracking progress. The specialist is responsible for servicing and research related to specialized products, identifying and prioritizing issue resolution, and ensuring adherence to timelines and achievement of milestones through a disciplined approach to implementation, service, research, and issue resolution. Key Responsibilities: Client Relationship Management : Develop and manage strong relationships with clients utilizing Huntington’s...

Huntington Columbus, OH, USA Full Time

01/13/2026

Specialist, Data Solution Analyst

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role will work a hybrid schedule coming into the Columbus, Ohio, Des Moines, Iowa, or Scottsdale, Arizona office 2 days (Wednesday & Thursday) per week. Remote internal associates may also be considered. This position will report to the Manager, Data Leader for the CIA team. The CIA team stands for Claims, Internet of Things (IoT) and Advanced Analytics Data Engineering. The data solution analyst role is part of a high performing team that supports multiple data domains with a strong emphasis on claims and is constantly evolving to meet the needs...

Nationwide Columbus, OH, USA Full Time

01/12/2026

Property Loss Adjuster

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Property Loss Adjuster Full time, permanent position Join a Global Leading Specialist Service Provider to the Insurance, Financial Services and Corporate market in Ireland Career progression opportunities Key roles The ideal candidate for this position will be someone who is eager to deliver, with strong attention to detail who has the ability to work in a dynamic, fast paced environment. You will be responsible for...

Sedgwick Dublin, OH, USA

01/11/2026

Service Center Representative

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Service Center Representative Our teams thrive together! We collaborate onsite and embrace a flexible hybrid work arrangement. All candidates must live near our Center of Excellence in Seven Hills, OH : 📍 5700 Lombardo Center Suite 200, Seven Hills OH 44131, starting at 17.00 per hour. ✨ What we offer: A stable, consistent work environment—both in-office and virtual A comprehensive training program to help you support employees and customers from...

Sedgwick Seven Hills, OH, USA Full Time

01/11/2026

Service Center Representative- Blue Ash| Cincinnati, OH (In-Office ) 12pm -8pm or 3pm-11pm shift with rotating Saturdays 10am-6pm (Open)

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Service Center Representative- Blue Ash| Cincinnati, OH (In-Office ) 12pm -8pm or 3pm-11pm shift with rotating Saturdays 10am-6pm (Open) Service Center Representative Our teams thrive together ! We collaborate onsite 5 days a week. All candidates must live near our center of excellence: Our Blue Ash Office: 4445 Lake Forest Drive Suites 400 and 275 Blue Ash, OH 45242-3739 (This position is **only** available in this office) WORK SCHEDULE...

Sedgwick Blue Ash, OH, USA Full Time

01/11/2026

Carrier Placement Specialist

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: Acrisure is seeking a Placement Specialist to join our growing team. The individual in this role will be responsible for managing and executing key components of the new business and renewal processes for insurance accounts. This includes overseeing timelines,...

Acrisure Springboro, OH, USA Full Time

01/10/2026

Specialist, Marketing Information Management (Marketing Operations Data Scientist)

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. We’re looking for an innovative and results-driven Data Scientist to join our Marketing Analytics team. In this role, you’ll play a pivotal part in shaping Nationwide’s marketing analytics strategy—developing advanced measurement frameworks, designing rigorous experiments, and leveraging AI-driven insights to inform smarter marketing decisions. As a key contributor, you’ll transform data into actionable intelligence through cutting-edge technology and cross-functional collaboration. The ideal candidate combines exceptional analytical expertise with a strong grasp of experimental design and the ability to communicate complex ideas clearly and persuasively....

Nationwide Columbus, OH, USA Full Time

01/09/2026

Insurance Sales & Service Project Manager

Description Summary: The Sales and Service Specialist Senior is responsible for the design, development and marketing of growth initiatives for one or more business lines. Develops and implements sales strategies, marketing campaigns and sales aids, to maximize profitability, meet customer needs and improve the delivery effectiveness of the assigned Huntington Insurance business line. Duties and Responsibilities: Works with business units, including region management, to implement initiatives. Evaluates strategy effectiveness and recommends changes in overall direction. May be responsible for supervising less experienced incumbents. Basic Qualifications: Bachelor's Degree Series 6 and/or 7 required 5 years Financial Services Project Experience Preferred Qualifications: Experience with Life, Long-term Care, and/or Disability Advanced proficiency with Microsoft Office...

Huntington Columbus, OH, USA Full Time

01/08/2026

SBA Client Specialist Sr

Description Summary: The SBA Client Specialist Sr works with Product Specialists, Borrowers, Sellers, Attorneys, Brokers, EROs, Underwriters, Closers, Title Companies and the banking Markets to collect due diligence and promote the loan closing process. Duties & Responsibilities: Coordinates interaction between these parties all within the defined SBA loan closing SLA of 30-45 days. Assists other colleagues with difficult situations or customers. Prepares SBA Loan commitment letters and application documents. Responsible for initial SBA Compliance and preparing the loan commitment package. Reviews other Client Specialists’ commitment letters for accuracy. Orders third party reports and provides to correct parties for review. Subject matter expert in the SBA lending process. Engages with the customers daily to discuss, explain and mentor the prospective borrowers through the nuances of SBA...

Huntington Columbus, OH, USA Full Time

01/08/2026

Direct Sales Agent Specialist (2790)

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description The Direct Sales Agent Specialist (Direct Auto Insurance is an Allstate Business) is responsible for the profitable growth and attainment of business goals by driving new business sales and understanding customers’ needs to build rapport and trust. This position drives sales and builds and retains their book of business within the market / retail location. This position is responsible for attracting and generating new customers and cross-selling existing customers, in support of our product offerings including but not limited to Auto, Life, Auto Club, and Roadside Assistance. This role sells to walk-in...

Allstate Cleveland, OH, USA Full Time

01/07/2026

Product Specialist III, Operations

Overview The Product Specialist is responsible for leading the development and management of the company's insurance products. They will work closely with cross-functional teams to identify customer needs, develop product strategies, and bring new products to market. They will bridge the gap of understanding between teams and ensure each team meets their deadline. The ideal candidate will understand the required urgency when dealing with a business situation in a manner that is likely to lead to a good outcome. He or She will need strong skills related to communication, team building and time management. Leads project team members through the process of developing and maintaining document requirements from creation to deployment/training. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization. Responsibilities Provides direction to the team on...

AmTrust Financial Cleveland, OH, USA Full Time

01/06/2026

Treasury Management Service Specialist II - Commercial Real Estate/CIC

Description Summary: The Treasury Management Service Specialist II provides support to the Treasury Management Commercial Real Estate/CIC Segment. Prioritizes complex onboarding’s and ensures they are completed on time with minimal impact to the customer. Serves as a mentor for new colleagues to learn the TM onboarding process. Prioritizes complex service issues and ensures they are completed on time with recognized accepted resolution by the customer. Responsible for identifying, researching, analyzing and resolving complex problems with regard to TM onboardings and services. Identifies possible cross sell opportunities and enters them in appropriate tracking system for the sales colleague. Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements. Duties & Responsibilities: Provides an advanced level of product and service...

Huntington Columbus, OH, USA Full Time

01/06/2026

Specialist, Business Insights

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. To be successful in this role, the applicant will need to be highly proficient in accessing and transforming data. Applicants will work with a wide variety of stakeholders and will need excellent communication skills. You will be expected to leverage your skills and experience, not simply be an order taker who executes specific tasks as prescribed. Key tools for this role are SQL, Snowflake, Dataiku, Power BI/Tableau. This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension...

Nationwide Columbus, OH, USA Full Time

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87 customer experience specialist jobs found