60 customer experience specialist jobs found

Play a key role in claims operations—handling records, payments, mail, and system tasks while working with customers and partners to resolve claims efficiently What You'll Do   As a Claims Technician, you will:   Analyze and process complex bills, checks, and invoices for proper coding and payment, including payments to law firms, claims suppliers, and injured workers. Research and resolve uncashed checks per company procedures, assist in securing IRS Form W-9 documents and ensure payments are coded properly.  Resolve title procurement issues with suppliers and customers. Coordinate document signatures with vehicle owners to align with state title compliance. Work with lenders to secure title and payoff information, letters of guarantee, and title copies.  Work with electronic claim documents. Compile, prepare, organize, review, and distribute moderate to complex claims materials to respond to various claims requests, including subpoenas, legal requests, and...

At SentryWorld, our business is built around people. We pride ourselves on the promise to deliver world-class services to our guests. SentryWorld is a destination venue located in Central Wisconsin, which hosts events from small to large celebrations and weddings to corporate and golf events. We currently have an opportunity for a Conference Services Manager to join our SentryWorld Events team. In this role, you will be a key member in planning and delivering exceptional customer service to our guests and will be responsible for coordinating with clients on all details of an event, including room arrangements, menus, timelines, billing and any special requests. You will be a key driver in ensuring that events are successful, and that guest’s expectations are met and exceeded. What You’ll Do As a Conference Services Manager you will: Proactively meet with clients and build relationships to understand their needs and requests. Demonstrates an innovative and creative...

Are you passionate about ensuring compliance and operational excellence within the insurance industry? We are seeking a detail-oriented and collaborative professional to join our team, where you will help interpret and implement regulatory changes, guiding business units, and supporting product development and maintenance. As a subject matter expert, you will partner with teams to provide compliant solutions, manage compliance projects, and provide expert validation for regulatory inquiries. If you have a strong background in insurance compliance, audit methodologies, and regulatory research, we invite you to apply for this impactful opportunity. You will report to the Senior Manager, Business Systems. #LI-Hybrid Position Compensation Range: $62,000.00 - $103,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Ensure...

As a Security Officer, you'll monitor numerous properties to provide safety and security to Sentry associates, visitors, and assets. At Sentry, security is one of our top priorities. To ensure our associates are safe and that our properties are secured, we are seeking a security-focused individual to join our Security team. In this key full-time opportunity, you’ll grow your physical security experience in a dedicated and rewarding environment while knowing you’ve made an impact to keep our teams are safe. We are currently looking for a Security Officer to assist our 3rd shift team from 10:30pm-6:30am Monday through Friday. There is a rotating 3rd shift weekend from 6:30pm-6:30am. This role will require flexibility with the availability to work nights, weekends, holidays, and special events as required. What You'll Do As a Security Officer, you will: Patrol and monitor interior and exterior of numerous premises to prevent and detect any risks to Sentry associates...

As a Safety Services Consultant Senior/ Ergonomics Specialist, you will work with Corporate Risk Management and Plant/Facility Management contacts as well as brokerage firms. Sentry’s dedication to customer service is embodied by our best employees.  At Sentry, our associates take care of our customers with a passion for service and delivering business results. We are currently seeking an experienced, self-motivated and results driven individual to fill an open position in our National Accounts Risk Control Division. As a Safety Services Consultant Senior/Ergonomics Specialist, you will work with Corporate Risk Management, Safety Management, and Plant/Facility Management contacts as well as brokerage firms in Wisconsin coordinating Safety, ergonomic and Industrial Hygiene Services for our causality line of business for our National Account customers (large deductible programs). What You’ll Do The following are some of the responsibilities of the National Account Risk...

As a Regulatory Reporting & Compliance Specialist at American Family Insurance, you'll be a key driver of our business success, ensuring we meet our obligations in all states by managing and submitting critical regulatory data calls and filings. This role requires deep knowledge of Property & Casualty insurance as you collaborate with a diverse team of internal and external partners to guarantee timely and precise compliance. You will dive deep into researching state laws and regulations, help adapt our business processes to legislative changes, and be a catalyst for innovation by improving our operational efficiency. You will report to Senior Manager, Regulatory Reporting and Compliance. #LI-Hybrid Position Compensation Range: $62,000.00 - $103,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Ensure...

We are adding a Customer Solutions Specialist I (Bilingual/Spanish) to our team! This is a hybrid position requiring individuals to work in office 10 days per month; or as needed for business needs.   Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer...

We are adding a Customer Solutions Specialist I  to our team!  This is a hybrid position requiring individuals to work in office 10 days per month; or as needed for business needs.   Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer  Employee Resource...

SentryWorld is currently seeking 1st Assistant Golf Professional who is enthusiastic about the game of golf to join our golf operations leadership team. You’re a people-person, and we’re a people-business. At SentryWorld, we care about our associates – and we encourage our team to bring that same commitment to our customers to keep them coming back year after year. In order to deliver on our commitment to customer service, we require an elite team of customer-focused individuals to work on the golf course to build and maintain trust and create a memorable experience for all SentryWorld’s guests. We are looking for someone that is focused, passionate, and has a professional and friendly demeanor. If you think you are a good fit, we would love to hear from you!   What You’ll Do As a 1st Assistant Golf Professional, you will play a key role in the management of daily golf operations to ensure the effective delivery of services, provide professional golf advice and ensure...

Assists in the management all front-of house and back of house operations for the Library Café located inside The Inn at SentryWorld. This position is ideal for a candidate that is looking to grow their career in the hospitality industry, while also gaining experience and knowledge in leading a team. If you have an interest in being a key partner in driving operational growth and success, we want to hear from you! What You’ll Do As an Assistant Restaurant Manager at the Library Cafe, you will: Assist in directing and controlling all day-to-day operations of the Library Café Partner with Hotel Chef & Beverage Manager in development of food & beverage products, operational strategies, and associate development Monitor quality and customer satisfaction in restaurant. Ensure the food quality is consistent and prepared to guest specifications. Stays informed of all customer complaints and becomes actively involved in those complaints that require management...

Work with wholesale placement teams and underwriting teams on specialty binding authority business. Accountable for policy formation, renewals, endorsement underwriting and issuance, bind request analysis, small policy underwriting review for third-party carrier excess/surplus business. Develop relationships with internal partners with a focus on efficiency and customer service. The Binding Authority Specialist will report to Senior Manager, Production Underwriting. Position Compensation Range: $62,000.00 - $103,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Underwrite renewals, less complex excess/surplus coverages and endorsements. Ensure that quotes and binders are confirmed in writing and policies are formed promptly following the binding authority guidelines and statutory and regulatory compliance. Ensure...

Experienced level role that provides insurance carrier placement guidance and service to the field. Manage a profitable book of business. Maintain relationships with the field and partners to ensure smooth operation of brokerage business and high-quality customer service. Experience in reviewing, quoting and binding farm risks. The Wholesale Solutions Specialist will report to the Senior Manager, B&A Insurance Solutions Sales. Position Compensation Range: $62,000.00 - $103,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Provide expertise to facilitate the placement of accounts with admitted and non-admitted carrier partners/brokers or facilitates out bound marketing of select accounts. Provide consultation on a broad variety of commercial and personal lines coverages. Provide an expertise of carrier partner...

As an Associate Life Agency Support Specialist you will provide agents with Life sales expertise focused on various distribution channels. You will creates action plans that support growth and profitability, and be responsible for conserving existing life insurance policies through proactive and reactive conservation efforts. In this Hybrid role, you will spend 50% of your time (10 days a month) working from office, proximate to one of our office locations (within approximately 35-50 miles). Madison, WI 53783; Boston, MA 02110; St. Joseph, MO 64507; Phoenix, AZ 85034, Minneapolis, MN 55305, Keene, NH 03134, Denver, CO 80014. Internal candidates are encouraged to apply and should review the internal mobility guidelines in the hybrid policy reference guide for more information on potential relocation. Position Compensation Range: $53,000.00 - $87,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation...

Crum & Forster Company Overview Crum & Forster (C&F) , with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.   Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work ® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.   C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster,...

Summary The Senior Licensing Specialist is a key team member who understands sales systems and processes as they relate to licensing, appointments, commissions and compliance. The Senior Licensing Specialist plays a lead role in the evaluation of Jewelers Mutual’s current licensing systems and processes to ensure current needs are met and to identify future needs. This role has key knowledge and input in the strategic direction of our licensing, appointment, and compliance processes.   In addition, this person will assist Sales and Finance in the management all agent/broker/strategic partner compensation programs, schedules and records.  Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through...

Company Overview Recognized as a  Milwaukee Journal Sentinel  Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities. Job Summary We're looking for a highly organized and detail-oriented individual to join our Surety Operations team! The ideal candidate will have excellent problem-solving skills and an interest in promoting...

Position Compensation Range: $61,000.00 - $101,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Technology Services Specialist collaborates with others in the division to provide and maintain applications that meet business needs. You will assist and collaborate in analyzing high impact business requirements and problems using expert business and systems knowledge. You will report to the Senior Manager, Technology Services. In this flex office/home role, you will be expected to work a minimum of 10 days per month from Madison, WI 53783 Primary Accountabilities You will troubleshoot problems with supported applications and ensure problems are resolved to client satisfaction. You will provide alternatives for solving identified system problems. You will provide vendor system support and maintain vendor relationships. You will...

Job Description: We are looking to add a Sr. Client Service Consultant to join our Property Casualty team in Madison, WI . Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes! Essential Responsibilities: Take ownership and lead accounts by servicing the largest and most complex accounts; Client Service Specialist and Client Service Consultant support dependent upon account size. Demonstrates exceptional customer service and operates as an effective partner with clients to include, but not limited to: Market renewal policies and negotiate with insurance company underwriters; Reviews insurance in place and assesses future needs of client; Evaluates and recommends insurance options for clients; Maintains an awareness of complex or significant claims situations and assists in claims process management as requested, to ensure client claim issues are...

Summary: Responsible for adjudicating PL, CL, Shipping, and CarePlan claims as assigned.  The claims specialist also assists with administrative duties for the department, helping the team effectively negotiate and resolve claims in a timely manner and in accordance with established good faith handling procedures.     A secondary responsibility within this role is to provide support to the Jewelry Recovery Specialist with salvage-related documentation including salvage-related invoices, payments, and recoveries. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously...