21 customer operations associate jobs found

Overview   Looking for an Associate Actuary or Actuary to lead the rate review process for homeowners/farm property pricing. Responsibilities include competitor analysis, review of company and mutual experience, assessment of industry trends, application of predictive modeling techniques, and ensuring compliance with regulatory requirements. These analyses help influence strategic direction.  This is a highly visible role and a great starting point for a high performer looking to establish a career with a solid company.     This position qualifies for our flexible workplace options, including remote. Work at our Grinnell, Iowa, headquarters or from a home office in any of the following states: Alabama, Arizona, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Virginia, Wisconsin, and Wyoming. Please note that...

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Visit our website to discover how Sun Life...

Job Description: We are seeking a detail-oriented and customer-focused Administrative Specialist to provide administrative and operational support to our team at Creative Risk Solutions . This role is responsible for assisting with claim intake and assignment, maintaining accurate claim records, processing incoming correspondence, and supporting internal and external customers throughout the claims process. The ideal candidate will have strong organizational skills, excellent communication abilities, and a commitment to delivering exceptional service. Essential Responsibilities: Review and accurately assign reported claims to the appropriate claims adjuster under established guidelines and supervision. Receive, gather, and promptly transmit loss information from insureds, claimants, internal team members, and other stakeholders through the claims reporting system. Maintain accurate and complete claim documentation within company systems throughout the claims...

Job Description: Join our growing team as a Sr. Liability Claims Specialist, Supervisor , at Creative Risk Solutions, where you’ll lead a high-performing group of adjusters and ensure exceptional claims handling from start to finish. This role offers the opportunity to drive operational excellence while supporting clients with complex liability exposures. Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients. Essential Responsibilities: Adjudicate claims as needed, investigate, negotiate settlements, and maintain accurate documentation. Monitor claims, especially in litigation, ensuring timely responses and adherence to "Best Practices for Claims." Research and respond to...

Job Description: Join our growing team as a Sr. Liability Claims Specialist, Supervisor , at Creative Risk Solutions, where you’ll lead a high-performing group of adjusters and ensure exceptional claims handling from start to finish. This role offers the opportunity to drive operational excellence while supporting clients with complex liability exposures. Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients. Essential Responsibilities: Adjudicate claims as needed, investigate, negotiate settlements, and maintain accurate documentation. Monitor claims, especially in litigation, ensuring timely responses and adherence to "Best Practices for Claims." Research and respond to...

Job Description: We are seeking a detail-oriented and customer-focused Administrative Specialist to provide administrative and operational support to our team at Creative Risk Solutions . This role is responsible for assisting with claim intake and assignment, maintaining accurate claim records, processing incoming correspondence, and supporting internal and external customers throughout the claims process. The ideal candidate will have strong organizational skills, excellent communication abilities, and a commitment to delivering exceptional service. Essential Responsibilities: Review and accurately assign reported claims to the appropriate claims adjuster under established guidelines and supervision. Receive, gather, and promptly transmit loss information from insureds, claimants, internal team members, and other stakeholders through the claims reporting system. Maintain accurate and complete claim documentation within company systems throughout the claims...

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role reports to the assigned line of business Product Director   Our Product Management team is focused on delivering and maintaining best in class insurance products for our business partners that are compliant with state regulations, support strategic goals of the planning units, and are approved by state departments of insurance with the fewest objections as possible. This role is critical to the success in achieving excellence in the management of...

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Territory: This role covers the Waterloo/Cedar Falls, IA and surrounding areas. Ideal Candidate Locations: The ideal candidate will live in Waterloo or Cedar Falls - or immediate   surrounding area.   This is a work-from-home position with day travel to policy locations (on average 3-4 days a week) via company vehicle (personal use, gas and maintenance included). Claims inspections will include onsite and virtual inspection. Depending on claim volume,...

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Join our team as a Protective Services Officer and play a key role in maintaining a safe, secure, and professional workplace. This is a great opportunity to be part of a corporate environment where your attention to detail and commitment to service truly make an impact. This first shift position offers a consistent schedule from 7:00 AM to 3:00 PM, with 2 consecutive days off during the week. Flexibility to work weekends and holidays is required. We are looking for a dependable, detail oriented...

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. We’re looking for a technically strong workers compensation underwriter to help steer a growing portfolio of WC programs. You’ll be the go-to expert for complex WC referrals and program questions, directly impacting profitability, volatility, and partner experience across our book. What you’ll do Underwrite complex WC program and large account referrals end-to-end (exposures, losses, structure, and pricing recommendations). Use internal pricing tools,...

About Us: EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents and independent marketing organizations (IMOs). Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion. Our efforts are supported by a dedicated workforce who execute their responsibilities through teamwork and an entrepreneurial spirit. EquiTrust sells products nationwide and is headquartered in Chicago, Illinois, with operations in West Des Moines, How You'll Contribute As a Policy Administration Data and Analytics Manager, you will lead the reporting, analytics, and performance insights function within Policy Administration. You will be responsible for overseeing a team of data and analytics professionals, developing reporting strategies, ensuring data accuracy and governance, and delivering actionable...

Company Details     Company URL: https://www.berkleytechnologyservices.com/                                           Berkley Technology Services (BTS) is a dynamic company committed to providing world class IT services. We offer a unique culture, enabling our team members to be on the cutting edge of technology while delivering high quality solutions. We are looking for outstanding individuals who will bring unique perspectives, insight and innovation to our teams. BTS, a member company of W. R. Berkley Corporation, has facilities located in Des Moines, Iowa and Wilmington, Delaware.  Our functions include working with various third parties to develop, integrate, and support insurance systems of WRBC's operating units. BTS strives to provide these functions in a holistic manner including helpdesk support, system connectivity, and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of...

Job Description: We are looking to add a Client Service Consultant to join our Property Casualty team in Cedar Rapids, IA . Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes! Essential Responsibilities: Understand client operations and exposures to ensure appropriate coverage is in place or coverage options are provided. Consult with the team for pre-renewal meetings on qualifying accounts and development of client opportunities. Market renewal policies and negotiate with insurance company underwriters. Review quotes on accounts for accuracy and prepare proposal documents for client. Be accountable for account and policy accuracy by ensuring that all customer information as well as items received by carriers are accurate and current including coverage schedules, policies, endorsements, and audits. Prepares client renewal documents and...

Job Description: Creative Risk Solutions is seeking a detail-oriented, customer-focused Bilingual Receptionist to join our team. This role serves as a key point of contact for customers and internal partners while providing administrative support to ensure efficient daily operations. Because this position regularly assists Spanish-speaking customers, fluency in both English and Spanish is required . Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients. Essential Responsibilities: Serve as the primary receptionist, working closely with the administrative team to support daily business functions. Answer and route incoming calls, including handling overflow and backflow calls as...

Job Description: Creative Risk Solutions is seeking a detail-oriented, customer-focused Bilingual Receptionist to join our team. This role serves as a key point of contact for customers and internal partners while providing administrative support to ensure efficient daily operations. Because this position regularly assists Spanish-speaking customers, fluency in both English and Spanish is required . Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients. Essential Responsibilities: Serve as the primary receptionist, working closely with the administrative team to support daily business functions. Answer and route incoming calls, including handling overflow and backflow calls as...

Overview The Reinsurance Contract Specialist supports the reinsurance underwriting function by managing, organizing and maintaining all treaty reinsurance contracts across Grinnell’s Farm Mutual and Broker Assumed Reinsurance Underwriting departments. The role focuses on managing the Assumed Reinsurance contract lifecycle, including updating and customizing treaty wordings, drafting amendments, endorsements and revised versions for special scenarios, and tracking contract documentation.   Grinnell Mutual has been recognized 14 years in a row for being one of Iowa's Top Workplaces, four years running as a national Top Workplace USA winner, and three years as an international Gallup Exceptional Workplace. Since 1976 Grinnell Mutual has been rated A (Excellent) or higher by AM Best. This position qualifies for our flexible workplace options. Work at our Grinnell, Iowa, headquarters or from a home office in any of the following states: Alabama, Arizona, Florida,...

Job Description: At Innovative Captive Strategies (ICS), we help organizations take control of their risk through customized captive insurance solutions that drive long-term value and business success. We're seeking a Salesforce Administrator to support and enhance our Salesforce platform, ensuring it remains a powerful tool for collaboration, client engagement, and operational excellence. This role is ideal for a proactive problem-solver who enjoys optimizing business processes, empowering users with technology, and partnering across teams to deliver impactful solutions. As part of a growing and innovative organization, you'll have the opportunity to make a meaningful impact while helping shape the future of our technology ecosystem. This role will sit in Waukee, Iowa and is not a remote position. Essential Responsibilities: Assist in the daily administration and support of Salesforce including roles, profiles, permissions, public groups, OWD, and sharing rules....

Job Description: At Innovative Captive Strategies (ICS), we help organizations take control of their risk through customized captive insurance solutions that drive long-term value and business success. We're seeking a Salesforce Administrator to support and enhance our Salesforce platform, ensuring it remains a powerful tool for collaboration, client engagement, and operational excellence. This role is ideal for a proactive problem-solver who enjoys optimizing business processes, empowering users with technology, and partnering across teams to deliver impactful solutions. As part of a growing and innovative organization, you'll have the opportunity to make a meaningful impact while helping shape the future of our technology ecosystem. This role will sit in Waukee, Iowa and is not a remote position. Essential Responsibilities: Assist in the daily administration and support of Salesforce including roles, profiles, permissions, public groups, OWD, and sharing rules....

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Allstate’s sales organization is growing its virtual workforce, and we are looking for highly motivated individuals that thrive in a fast-paced sales environment and enjoy being rewarded for their efforts. At Allstate, we are committed to offering a reputable product suite that protects people from life’s uncertainties so they can realize their hopes and dreams. As a full-time Insurance Sales Representative, you will: Engage with active insurance shoppers via inbound/outbound calls, live chat, SMS, and more in a work from home call...

The AVP, Property will be held responsible for shared accountability for the property and inland marine P&L ensuring results achieve growth and profitability objectives. The individual in this role will work with the Property Leader in efforts within specialty, middle market, construction, small business, inland marine, and other related disciplines to ensure appropriate risks are taken within the portfolio. This role is responsible over technical discipline, which includes providing consultation to staff and business partners, identifying needs for technical training and review of complex risks. The individual in this role will proactively provide technical guidance and educational training opportunities to both property and marine underwriters to ensure disciplined underwriting.  The role will have responsibility to identify growth opportunities, emerging risks and profit measures with key partners including actuary, CAT modeling, ceded re, product development, region...