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customer operations associate Massachusetts

61 customer operations associate jobs found

Nationwide
08/03/2026  
Director, Construction Services Business Development - Commercial Lines (Middle Market Construction Field Underwriting Director)
If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This Director is responsible for a team of Territory Managers (field-based senior production underwriters) spread throughout the East Coast and the respective book of business within our Commercial Middle Market Construction Services organization. This is a remote/WFH (work-from-home) role, requiring travel throughout the territory as well as conferences and leadership/team meetings - average travel is likely on a monthly basis, including overnight trips....
Nationwide MA Full Time
Arbella Insurance
07/29/2026  
Personal Lines Operations Associate - Hybrid
Why Arbella? At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs...
Arbella Insurance Quincy, MA Full Time
Great American Insurance Group
06/25/2026  
Commercial Surety Underwriting Specialist - Northeast/Mid-Atlantic
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Great American has been providing surety bonds for 100 years. We are known for expert underwriting, solid financial strength, market leadership and creative solutions to bonding needs. We are one of the top surety companies in the United States. Bonds - Great American Insurance...
Great American Insurance Group Braintree, MA Full Time
Arbella Insurance
06/19/2026  
Personal Lines Operations Associate -Temporary Role
Why Arbella? At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs...
Arbella Insurance Quincy, MA Full Time
Arbella Insurance
06/12/2026  
Commercial Lines Operations Associate
Why Arbella? At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal...
Arbella Insurance Quincy, MA Full Time
Great American Insurance Group
02/06/2026  
Contract Surety Bonds Underwriting Manager - New England
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Great American's Bond Division has been underwriting surety bonds since 1926. Great American is known for expert underwriting, solid financial strength, market leadership, and creative solutions. Great American is one of the top surety companies in the United States. Bonds -...
Great American Insurance Group Braintree, MA Full Time
Sun Life
08/16/2026  
AVP, Underwriting and Prospect Center
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide....
Sun Life Wellesley, MA Full Time
Sun Life
08/16/2026  
Audit Consultant, Financial Operations
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide....
Sun Life Wellesley, MA Full Time
Sun Life
08/16/2026  
Senior Counsel, Privacy
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide....
Sun Life Wellesley, MA Full Time
Salem Five Insurance
08/14/2026  
Treasury Management Client Support Specialist
  Salem Five is a growing regional financial services organization with a rich history of over 170 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.   This position requires the ability to work in the Salem, MA offices.   Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.   Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what...
Salem Five Insurance Salem, MA Full Time
Liberty Mutual
08/14/2026  
Senior Consultant, Boiler Inspector
Description Advance your career with Liberty Mutual Insurance – A Fortune 100 Company   Are you looking for an opportunity to use your degree in the business world? Then Liberty Mutual’s Equipment Breakdown Risk Control group might be right for you. Our team works closely with customers to help them identify, quantify, mitigate, or eliminate serious threats to their businesses. In the process, we help fulfill Liberty Mutual’s mission of helping people live safer, more secure lives.   Liberty Mutual is currently hiring an Equipment Breakdown Risk Control Consultant to provide jurisdictionally required inspections and other services to an assigned group of customers.   This role is 100% remote within the assigned territory. This role is also eligible for a company car. Additional information will be provided if you moved forward to speak with a recruiter.    The role provides commercial lines customers with boiler and pressure vessel...
Liberty Mutual North Adams, MA Full Time
Sun Life
08/12/2026  
Senior Manager, Premium Operations
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide....
Sun Life Wellesley, MA Full Time
Liberty Mutual
08/11/2026  
Solutions Engineer, Software
Description Duties:   Act as the lead solution engineer or technical lead responsible for the implementation of approved technologies that align with technical architecture, customer business plans and long-term strategy.  Participate in architecture migrations and maintain critical relationships with vendors and business partners.  Manage the troubleshooting and resolution of infrastructure compatibility issues based on systems architecture, project requirements, and customer expectations. Participate during incident management events and provides consultative recommendations on viable resolutions.  Make recommendations to improve process efficiency and effectiveness.  Contribute to decisions that impact profitability and operational effectiveness.  Promote a culture of continuous improvement by finding solutions that increase efficiency, accelerate the adoption of modern technologies, and enhance profitability. Mentor staff to develop...
Liberty Mutual Boston, MA Full Time
Liberty Mutual
08/10/2026  
Senior Process & Change Manager
Description Within GRS North America (NA) Operations, we focus on delivering differentiated operational capabilities that enable the business, create exceptional experiences for our brokers and clients, and contribute to our GRS shared objectives.   NA Operations Solutions helps define, prioritize, and execute top opportunities to advance operational effectiveness across GRS North America, ensure effective change, maintain critical operational knowledge, and coordinate NA's role in key strategic initiatives. Our Process & Change Enablement team exists to:   Understand, document, and improve underwriting and operational processes across North America. Identify opportunities to improve consistency, efficiency, scalability, and effectiveness across NA divisions. Optimize the flow of work across underwriters, account analysts, onshore teams, offshore delivery centers, and vendor partners. Shape and execute operational transformation initiatives...
Liberty Mutual Boston, MA Full Time
Liberty Mutual
08/07/2026  
Sr Analyst/Associate, Energy & Infrastructure - Liberty Mutual Investments
Description The Company Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty) and is responsible for powering Liberty’s strategy amid profound change in global capital markets. With deep expertise in fixed income, equity, and alternative strategies, LMI invests $120+ billion (as of 12/31/2025) of capital globally, taking a long-term approach across its integrated platform and has a team of over 350 investment, finance, and operations professionals located in Boston, MA, and New York, NY.    LMI has a clear purpose: build enduring businesses side-by-side with our partners, drive economic growth, and generate superior risk-adjusted returns that power Liberty’s strategy and secure its promises. We offer the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client...
Liberty Mutual Boston, MA Full Time
Hiscox
08/07/2026  
Senior Software Engineer
Job Type: Permanent Build a brilliant future with Hiscox   Job Title: Senior Software Engineer – Integrations Location: Boston, MA- Hybrid Hiscox is searching for a passionate and highly skilled Software Engineer with experience building high-performing, scalable, enterprise-grade applications along with a proven track record of delivering high-quality software in a fast-paced environment. We are a growing company and with a multi-disciplinary IT team of software engineers, test engineers and support. The team is responsible for the entire software development lifecycle and with your experience and skills you will contribute to the quality of our mission critical applications while helping the business execute against its objectives. The complexity and nature of the applications combined with the latest technology trends makes working in IT at Hiscox a great and challenging experience. What You’ll Be Doing: Provide support for existing systems, processes...
Hiscox Boston, MA Full Time
The Hanover Insurance Group
08/06/2026  
Surety Underwriting Associate
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Surety team is seeking an Underwriting Associate to join their growing team in Worcester, MA or Itasca, IL. This is a full time, non-exempt role. This is a hybrid opportunity (2x a week in office).  POSITION OVERVIEW:  This position serves as an essential member of the Surety Underwriting Associate team by supporting various underwriting functions in partnership with assigned underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas like Billing, Premium Audit, Claims, Agency Licensing as well as responding to agent...
The Hanover Insurance Group Worcester, MA
Travelers
08/06/2026  
Outside Auto Appraiser
Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees...
Travelers Falmouth, MA Full Time
Voya Financial
08/04/2026  
Senior Business Intelligence Analyst – Wealth Management
Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...
Voya Financial Boston, MA Full Time
AIG
08/04/2026  
Underwriter, AIGRM
AIG is seeking a motivated Underwriter to contribute to our AIG Risk Management (AIGRM) team. Make your mark in Underwriting AIG’s strong brand in the market has allowed for excellent client retention and relationships, along with our desire for strong growth and thus the need for underwriting resources. We consistently provide clients with impeccable service, creative solutions with the use of technology, and a well-known established platform. Our underwriters constantly deliver in an ever-changing marketplace and world. Areas of focus will be around our core coverages, General Liability, Auto Liability, and Workers Compensation. In this role, you will be responsible for underwriting and servicing an existing renewal book along with assistance to other team members. This role includes constant interaction with our brokerage community, ensuring our renewals are being serviced properly and out soliciting new business opportunities. Underwriters gain experience in a...
AIG Boston, MA Full Time

 

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