106 customer service manager jobs found

Primary Details Time Type: Full time Worker Type: Employee Claims Specialist – Crop The Opportunity: In this role you will deliver prompt and accurate claims service to policyholders and agents for both multi-peril crop insurance (MPCI) and crop hail claims by completing field inspections, communicating with involved parties, performing investigations, determining appropriate adjustments and administering insurance policies to ensure compliance with state and federal regulations.  You will partner with Field Claims Manager to ensure effective and efficient claims operations. • Location: Work Remotely in Wisconsin, USA • Work Arrangement: This role is fully remote, approximately 20% home office work and 80% field work. • The starting salary range for this role is between $64,000-$96,000 Your New Role: • Distribute and direct losses and claim tracking for defined territory or agency base to support delivery of effective customer service...

Position Compensation Range: $80,000.00 - $131,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Senior Financial Performance Analyst supports the achievement of corporate financial and growth goals by providing management in all areas of the company with necessary financial information and analysis pertaining to our profitability and key financial measures. You will design, analyze and maintain financial operational reporting systems to provide this information. You will support the company’s financial and growth objectives by delivering the analysis, insights, and reporting leadership needed to understand profitability and key performance drivers. You will design, maintain, and enhance financial and operational reporting systems to ensure management has timely, accurate, and actionable information for decision‑making. You will report to the...

Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Lead Financial Planning Advisor is responsible for providing the process for ground-up financial planning and analysis and company decision making. You will support enterprise FP&A with advanced data management and analytical capabilities. You will implement processes for consistently improving monthly financial and operating reporting, budgeting/forecasting, and financial analysis. You will also provide analysis and assistance within the overall effort to drive financial planning. This role is ideal for someone who enjoys working with large, complex datasets and building scalable solutions that improve decision‑making across the organization. You will report to the Senior Manager, Corporate Financial Planning & Analysis   In this flex...

Position Compensation Range: $80,000.00 - $131,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Senior Financial Budgeting Analyst supports corporate cost center budgeting and expense management by providing leadership in all areas of the company with necessary financial information and analysis pertaining to our profitability and key financial measures. You will design, analyze and maintain financial operational reporting systems to provide this information. You will report to the Senior Manager, Corporate Financial Planning & Analysis In this flex office/home role, you will be expected to work a minimum of 10 days per month from either Madison, WI 53783 or Boston, MA 02110. Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role. Primary Accountabilities You...

This position will develop and modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Include analysis of business and user needs, documentation of requirements, and translation into proper systems requirements specifications. In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110. #LI-Hybrid Position Compensation Range: $113,000.00 - $194,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities • Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support...

American Family Insurance is seeking a Cyber Threat Intelligence leader to grow our program. You will go beyond aggregating threat feeds and producing reports. You will align intelligence to the needs of Security Operations, Vulnerability Management, and technology leadership. You will combine the threat landscape into applicable, audience-specific insights. You will report to the Senior Manager, Cybersecurity - Cyber Threat Defense This role is NOT open to sponsorship. #LI-hybrid Position Compensation Range: $80,000.00 - $131,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Collect threat intelligence from multiple sources; analyze it against our security posture and team-specific needs; and deliver high-quality tactical, operational, and strategic intelligence products. Partner with Information Security leaders...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown   is   seeking   P&C Account Manager to join our growing team in   Milwaukee, WI .        The P&C Account Manager designs, markets, and implements the most complex insurance programs. Conducts strategic planning meetings with clients to discuss and recommend risk management programs. Coordinates services between the client and the insurance company and provides day-to-day consulting and client advice. Typically functions as the overall Engagement Leader or Executive responsible for the account or the main specialty broker in their specific coverage areas. Delegates to others and responsible for providing leadership and potentially management to ensure all tasks are performed in a satisfactory manner by all involved.     How You Will Contribute:...

Company: Mercer Description: At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating exciting and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, securing finances for retirement or aligning employees with workforce strategy. Capitalizing on analysis and insights as catalysts for change, we anticipate and understand the impact of business decisions, now and in the future. Our holistic view and deep expertise allow us to see client’s current and future needs through a lens of innovation and impact and every idea and solution we offer. This role can be performed remotely. Pension Administration Manager What’s in it for you? We currently have an exciting career opportunity to join Mercer’s Retirement Administration business, a growing segment of Mercer that administers defined benefit...

As a State Product manager in Property Insurance with American Family Insurance you will develop and introduce enhanced products and services in existing markets to manage the product development lifecycle. Deliver enhancements that improve product using contract language, underwriting guidelines, system/platform, automation, and use of pricing/predictive analytics. Support and manage insurance product performance in market by using insights across a variety of internal and external sources to conduct root cause analysis. Research solutions that inform recommended actions to improve profitability, growth and customer experience to support annual profit and growth plans. Create insights from intelligence about customer, market and competitors and monitor trends in the market. You will report to the Director, Product - Property Insurance #LI-Hybrid Position Compensation Range: Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work...

At American Family Insurance, you'll help protect and grow what matters most—people. Join us and help shape a benefits experience that supports employees (and their families) so they can succeed at work and beyond. We're hiring a Senior Manager, Benefits Administration to lead benefits strategy, daily operations, and continuous improvement across our programs. You'll own annual enrollment, ensure smooth and compliant administration year-round, and lead a team focused on delivering a standout employee experience. You'll collaborate with Business HR, Payroll, vendors, and business leaders to simplify processes, strengthen partnerships, and improve outcomes through technology and operations. You will report to the Director of Total Rewards. Position Compensation Range: $113,000.00 - $194,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary...

Position Compensation Range: $62,000.00 - $103,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Genesys Cloud Services Specialist collaborates with others in the division to provide and maintain applications that meet business needs. You will assist and collaborate in analyzing high impact business requirements and problems using expert business and systems knowledge. You will report to the Senior Manager, Technology Services. In this flex office/home role, you will be expected to work a minimum of 10 days per month from Madison, WI 53783 Primary Accountabilities You will troubleshoot problems with supported applications and ensure problems are resolved to client satisfaction. You will provide alternatives for solving identified system problems. You will provide vendor system support and maintain vendor relationships. You will...

Essential Duties & Responsibilities Develop, implement and manage client Service Plans with Producer and Account Management team. Meet with clients on a regular basis as determined by the client service plan. Cross-sell existing business in personal book and co-produced accounts responsible to retain. Assist with necessary marketing for preparation of bid specifications and new sales process. Assist with marketing on top accounts to verify bids meet the specifications. Assist Producer and Account Manager in pre-renewal meetings as set in the workflow procedures and accounts defined by the agency. Prepare Stewardship Report prior to pre-renewal/proposal meetings. Maintain a proactive service approach and relationship with clients. Assist Producers, Marketing and Account Manager in renewal strategy. Generate new business appointments through networking, referrals and other sources of prospecting to attract and retain new clients. Proof policies for...

Position Summary Under the direction of the Team Leader, the Senior Commercial Lines Account Manager CORE is responsible for providing advanced support in obtaining, maintaining, expanding, and servicing Commercial Lines Select Accounts. This role serves as a subject matter expert (SME) for the Commercial Lines team and plays a key role in mentoring Account Managers, supporting training initiatives, consulting on process improvements, and driving operational excellence. The Senior Account Manager works collaboratively with Producers, leadership, and internal teams to ensure best practices, consistency in service delivery, and a high level of client satisfaction. This position may be located in any of our office locations Essential Duties & Responsibilities Provide, with a positive attitude, a high level of expertise and leadership in obtaining, maintaining, expanding, and servicing commercial accounts. Serve as a subject matter expert for Commercial Lines coverage,...

We are adding a Senior Claims Specialist   to our team! Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer  Employee Resource Groups for employees to get involved, learn, network, and offer professional and personal development opportunities. With...

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. Provides customers with product knowledge and resolves customers concerns. Utilize functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business. Key Responsibilities: • Provides support for customers by handling inquiries via...

The Senior Manager, Procurement & Vendor Management develops enterprise sourcing strategies. These strategies aim to deliver value, manage risk, and support American Family's strategic goals across multiple categories, including HR, Benefits, Facilities, Communications, and Sales. Reporting to the Procurement Director, you will lead a team responsible for managing approximately $250M in annual spend across a complex supplier ecosystem. We are looking for a leader with deep experience operating in large enterprise environments with broad and/or complex vendor portfolios. You will lead full lifecycle sourcing programs, guide complex negotiations, and build partnerships with business leaders to maximize value from American Family's spend in assigned categories. In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110. #LI-hybrid Position Compensation Range:...

The Senior Manager, IT Procurement & Vendor Management develops and executes enterprise technology sourcing strategies that deliver value, manage risk, and support American Family's strategic goals. Reporting to the Procurement Director, you will lead a team responsible for managing approximately $300M in annual IT spend across a complex supplier ecosystem. We are looking for a leader with deep experience operating in large enterprise environments with extensive technology spend and extensive vendor portfolios. You will lead full lifecycle sourcing plans, guide complex technology negotiations, and build partnerships with business and technology leaders to maximize value from American Family's technology investments. The Senior Manager, IT Procurement & Vendor Management oversees a team of procurement and vendor management professionals responsible for executing full lifecycle sourcing strategies across the IT vendor ecosystem. You will guide the development of category...

In this role you would assist the banquet leadership team in the planning, organizing and execution of all banquet functions At SentryWorld, our business is built around people. We pride ourselves on the promise to deliver world-class services to our guests. The SentryWorld Events Team is seeking an energetic and enthusiastic Banquet Captain. This role is the perfect fit if you are looking to increase experience and responsibility in event planning, while ensuring our guests are receiving efficient and effective service throughout their event. What You'll Do As a Banquet Captain, you will partner with the Conference Services Managers & Banquet Manager to ensure the successful execution of events and will also act as a team leader in event set-up/take down, food and beverage service, and as a co-leader in the front-of-house event operations. In addition, you’ll: Oversee food and beverage service to ensure quality, consistency and that SentryWorld service standards are...

Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Lead Procurement Analyst, Supplier Inclusion is responsible for program management and driving the strategic direction of Supplier Inclusion Program within the procurement organization. You will lead others within the Procurement organization to optimize supplier inclusion procurement processes, implement best practices, and ensure operational efficiency. You will provide leadership and expertise to contribute to the achievement of organizational goals and objectives related to procurement. You will report to the Senior Manager, Sourcing & Procurement .  In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110 Internal...

Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Lead Procurement Analyst, Governance is responsible for program management and driving the strategic direction of assigned procurement operations program within the organization. You will lead a team of analysts and others within the Procurement organization to optimize procurement processes, implement best practices, and ensure operational efficiency. You will provide leadership and expertise to contribute to the achievement of organizational goals and objectives related to procurement. You will report to the Senior Manager, Sourcing & Procurement. In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110 Internal...