48 customer service rep jobs found

Customer Service Rep I Full-time Shift: 8:00 am to 5:00 pm Lansing, MI Assessment required-  Customer Service Rep   Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Our Customer Service Rep analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines. Primarily conducts low complexity internal and external research to determine and request the data needed to handle inquiries regarding membership.  Analyze and service various product lines in the area (i.e., Facility, Professional). Provide responses by telephone, check-off letters, and/or automated letters. Follow department/corporate reporting requirements (i.e., PCRS, ICS, Special Surveys and Manual counts).  Organize work to meet National/Corporate/Department Production and Quality Standards.  Reroute misdirected inquiries.  Primarily evaluates membership...

Customer Service Rep I Full-time Shift: 8:00 am to 5:00 pm (Shift bidding process based on seniority) Grand Rapids, MI Assessment required-  Customer Service Rep   Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Our Customer Service Reps analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines. Primarily conducts low complexity internal and external research to determine and request the data needed to handle inquiries regarding membership.  Analyze and service various product lines in the area (i.e., Facility, Professional). Provide responses by telephone, check-off letters, and/or automated letters. Follow department/corporate reporting requirements (i.e., PCRS, ICS, Special Surveys and Manual counts).  Organize work to meet National/Corporate/Department Production and Quality Standards.  Reroute misdirected...

Customer Service Rep I Full-time Shift: 8:00 am to 8:00 pm  (Shift bidding process based on seniority) Detroit, MI Assessment required -  Customer Service Rep   Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Our Customer Service Reps analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines. Primarily conducts low complexity internal and external research to determine and request the data needed to handle inquiries regarding membership.  Analyze and service various product lines in the area (i.e., Facility, Professional). Provide responses by telephone, check-off letters, and/or automated letters. Follow department/corporate reporting requirements (i.e., PCRS, ICS, Special Surveys and Manual counts).  Organize work to meet National/Corporate/Department Production and Quality Standards.  Reroute misdirected...

Customer Service Rep I Full-time Shift: 8:00 am to 8:00 pm  (Shift bidding process based on seniority) Grand Rapids, MI Assessment required -  Customer Service Rep   Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Our Customer Service Reps analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines. Primarily conducts low complexity internal and external research to determine and request the data needed to handle inquiries regarding membership.  Analyze and service various product lines in the area (i.e., Facility, Professional). Provide responses by telephone, check-off letters, and/or automated letters. Follow department/corporate reporting requirements (i.e., PCRS, ICS, Special Surveys and Manual counts).  Organize work to meet National/Corporate/Department Production and Quality Standards.  Reroute misdirected...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Why Choose a Career with the AAA The Auto Club Group (ACG) · Established brand that has been around for over 100 years. Our members know and trust us! · Branch Offices house travel, membership, insurance sales and support employees · You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as: · Other Branch positions – Field Insurance Sales Agent, Travel Agent or · Other Departments such as: · Call Centers (ERS, Sales and Service,...

Overview   America's Choice Insurance Partners is a full-service insurance agency that stands apart from the crowd. We serve an exclusive client base through a strategic partnership with the nation’s largest family-owned Recreational Vehicle retailer. We are the trusted advisors to the individuals and families throughout 33 states that have a passion for the recreation and outdoor lifestyle.   We are hiring an Account Manager / Client Services Representative . America's Choice welcomes recent college graduates as well as experienced professionals looking to grow in a new career. We are committed to your success and provide comprehensive training to help you thrive in the role. Responsibilities What You’ll Do: Serve as the primary point of contact for existing clients, delivering exceptional service and support Handle inbound client calls, emails, and service requests related to policies, billing, and account...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated part-time Customer Service Representative to join our team. The position requires the person to: Communicate and work with customers and associates at all levels Learn how to and then: assist with reviewing and answering basic inquiries from customers make computer inquiries and entries relating to customer accounts communicate with customers and others as needed to research problems and find solutions collect pertinent information from customers to handle inquiries in a timely and accurate manner. Prioritize and organize work to ensure it is completed in a timely manner Document customer requests and Learn how to and then assist agents with basic tasks Work with confidential and/or...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days a week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Customer Service Representative to join our team. The position requires the person to: Communicate and work with customers and associates at all levels Learn how to and then assist with reviewing and answering basic inquiries from customers. Learn how to and then make computer inquiries and entries relating to customer accounts Learn how to and then communicate with customers and others as needed to research problems and find solutions Learn how to and then collect pertinent information from...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Join America’s most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages:   Medical, dental and vision benefits  401k Match  Paid parental leave and adoption assistance   Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays  Paid volunteer day annually  Tuition assistance program, professional certification reimbursement program and other professional development opportunities  AAA Membership   Discounts, perks, and rewards and much more  A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Join America’s most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages:   Medical, dental and vision benefits  401k Match  Paid parental leave and adoption assistance   Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays  Paid volunteer day annually  Tuition assistance program, professional certification reimbursement program and other professional development opportunities  AAA Membership   Discounts, perks, and rewards and much more  A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the...

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.  This is a hybrid role. This role requires internet upload and download speeds of at least 80Mbps. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return phone calls Answer emails from clients, providers and internal referring offices Review previous history of the provider in MedCheck, Scheck and SalesCloud Consult with Supervisor or other departments to clarify answers to inquiries Contact provider to discuss findings at the appropriate level Maintain reports and spreadsheets as needed Additional duties as assigned   KNOWLEDGE & SKILLS: Knowledge of Workers Compensation fee schedules and regulations Effective verbal and written communication skills Good organizational skills and...

The Doctors Company has an opportunity for a Member Advocate to join our collaborative and dynamic team. Our Member Advocates are a vital part of the Underwriting Team and are often the face of the company, providing best imaginable customer service and support related to medical malpractice insurance policies. If you’re motivated by meaningful work, continuous learning, and delivering excellent service in a fast-paced setting, this role may be a great fit. This is a hybrid opportunity in the company's East Lansing, MI office. The schedule for this position is 8am - 5pm EST.   Position Summary Our Member Advocates are the first point of contact, providing exceptional customer service in a fast-paced call center environment. On average, Member Advocates resolve approximately 40-60 inbound calls per day, along with additional off-phone task processed in-between calls. Member Advocates communicate essential concepts to our members and external partners, covering topics such as...

OBJECTIVE ADO Field Trainer/Customer Service Representative Objective To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance agents to quote, sell, and service clients. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in-person, email, daily document listings, and system reports. To oversee daily office operations of the Agent Development Office and policy servicing. To be a multi-line subject matter expert for field staff. To offer training for all lines of business and system operations to ADO staff, agent staff, and agents. RESPONSIBILITIES ADO Field Trainer/Customer Service Representative...

OBJECTIVE ADO Field Trainer/Customer Service Representative Objective To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance agents to quote, sell, and service clients. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in-person, email, daily document listings, and system reports. To oversee daily office operations of the Agent Development Office and policy servicing. To be a multi-line subject matter expert for field staff. To offer training for all lines of business and system operations to ADO staff, agent staff, and agents. RESPONSIBILITIES ADO Field Trainer/Customer Service Representative...

The Customer Service Representative is responsible for providing outstanding customer support by ensuring quick and precise communication, making required plan adjustments, and collaborating with other team members and departments to resolve customer, store representative, and fulfillment team inquiries and issues. Key duties include answering phone calls, delivering customer service, and promoting products and services.  Minimum Qualifications: High School Diploma or equivalent required 2 plus years customer service experience required Experience in a call center environment preferred Bi-Lingual in Spanish a plus Primary Job Functions: Interacts through telephone communication to provide needed support, quickly identifying customer’s needs while showing empathy for the customer’s situation. Communicates clearly, through email and direct conversations with the customer, and conveys needed information in a way the customer can understand Resolves issues...

The Unlicensed Service Department has an opening for a Temporary Data Entry Customer Service Representative . Applicants must be able to handle high volumes of work, while maintaining accuracy, organization, and detail. What you'll do Complete wide variety of back-office task & processes Communicate and follow up with clients/agents as needed Review policies & updated as needed Process miscellaneous mail Meet personal, monthly team production and accuracy targets   This might describe you Effective and efficient use of computer applications including MS Office products Must type a minimum of 50 wpm with 95% accuracy Work well independently  Ability to work successfully within a small, collaborative team environment Consistent attendance is an essential job function Excellent communication skills Demonstrated ability to deliver a high level of client service...

Description Summary: A Lock Desk Specialist will review/process work items and re-price as applicable. S/he is accountable for achieving the pricing benchmark as established by management and will work with Capital Markets and production personnel to minimize the use of extension fees and any other fees/costs that reduce profitability. S/he will communicate an outgoing and friendly professional demeanor not only to customers but to colleagues as well. * Job must be onsite and can only be filled in one or multiple locations. This role will be onsite at our Huntington Tower Detroit MI or Port Huron, MI or Columbus OH, or Boardman , OH or Byron Center, MI. Duties & Responsibilities: Work Items for Retail, TPL, Correspondent and Broker. Process lock extension and shortages. Manual changes including extensions, LLPA and loan criteria. Assist with Retail, TPL, Broker, Correspondent and HELOC...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Operational Services Division as a Warehouse Technician. This job consists of performing the processes and procedures that are needed to fulfill all customer orders and requests. This is done under general supervision.   Essential Functions: Filling customer orders with a very high level of accuracy. Perform assigned jobs efficiently. Ability to determine appropriate packaging needed for damage free shipping. Recognizes and reports inaccurate information on requests and orders. Ability to operate shipping equipment and software. Regularly participates in ensuring the accuracy of the inventory. Regular and consistent attendance in meeting a defined work schedule....

Under the direct supervision plan, organize and monitor audit coordination activities according to departmental priorities.  Provide assistance to the primary audit coordination functions in obtaining, analyzing and compiling data for audits of BCBSM by external parties. Perform claim analysis, respond to Par Plan inquiries and other assignments as required to meet corporate, divisional and departmental goals and objectives. Plan, organize, direct and monitor audit coordination activities for external audits of small to medium ASC groups consisting of up to 200 claim samples. Coordinate Claims Recovery and Voluntary Employee Benefit Association (VEBA) and Control Plan audits; approximately 5 to 25 audits concurrently. Review and distribute questions from external auditors to appropriate departments and review the responses to validate their accuracy and completeness. Distribute questionnaires from external auditors and assist in compiling a corporate response. External...