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customer service team lead New York

185 customer service team lead jobs found

Nationwide
07/20/2026  
Territory Manager - Personal Lines (Upstate NY)
If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Territory: Upstate New York *The successful candidate must live within the assigned territory. This role requires frequent travel throughout the territory. Regular, in person engagement with agency partners within your assigned territory is critical to maintain a level of field presence and visibility that supports Nationwide's commitment to deepening agency relationships and driving profitable growth. Successful candidates should possess: A strong...
Nationwide New York, NY Full Time
Nationwide
07/20/2026  
Director, Small Market Business Development – National Networks (Commercial Lines)
If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role is   focused   on networks, aggregators, and market access providers within the national firms space, with a concentrated focus on those distribution models. The ideal candidate brings strong commercial sales and relationship management experience, with a proven ability to grow strategic partnerships and influence results in complex, high-visibility environments. Success in this role requires exceptional cross-functional...
Nationwide New York, NY Full Time
Allstate
07/18/2026  
Field Auto Appraiser - Buffalo, NY
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Appraiser, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process , using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or...
Allstate New York, NY Full Time
Allstate
07/18/2026  
Field Auto Appraiser - Hempstead, NY
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Appraiser, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process , using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or...
Allstate New York, NY Full Time
Nationwide
07/17/2026  
Manager, Underwriting - Personal Lines
If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This is a fully remote role. In this role, you can expect to: Lead and develop underwriting talent while overseeing Personal Lines underwriting operations for an assigned team, territory, or state footprint. Drive sound underwriting execution by applying appetite, guidelines, and rules in support of profitable growth, retention, and disciplined risk selection. Partner across product, pricing, compliance, and technology teams to implement underwriting...
Nationwide New York, NY Full Time
Voya Financial
07/16/2026  
Customer Contact Center Representative
Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...
Voya Financial New York, NY Full Time
Guardian
07/16/2026  
Head of Digital Workplace Collaboration Platforms, Engineering & Architecture
Head of Digital Workplace Collaboration Platforms, Engineering & Architecture Locations: Bethlehem, PA | Holmdel, NJ | Hudson Yards, NY 
 Department: Digital Workplace 
 Reports To: Head of Digital Workplace Position Summary Guardian is seeking a highly experienced and hands on technology leader to lead our Collaboration Engineering & Architecture function within Digital Workplace. This role is responsible for the strategy, architecture, engineering, governance, security, and operational excellence of Guardian's collaboration ecosystem, including Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, messaging services, collaboration integrations, conferencing technologies, and emerging workplace productivity capabilities. The ideal candidate is not simply a people manager. We are looking for a proven leader who currently leads a similar collaboration engineering, messaging, workplace technology, or Microsoft 365 organization...
Guardian New York, NY Full Time
Voya Financial
07/15/2026  
Sr Sales Retirement Services
Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...
Voya Financial New York, NY Full Time
CorVel
07/14/2026  
Senior Claims Specialist
The Senior Claims Specialist handles complex and high-profile Workers' Compensation claims following company standards. This role works closely with case managers and attorneys, manages subrogation, and negotiates settlements. The Senior Claims Specialist ensures the best possible outcome for the claim, meeting customer service expectations, and supporting the goals of the Claims Department and CorVel. This is a remote position but does require travel. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Receives Workers’ Compensation claim, confirms policy coverage and acknowledgement of the claim Determines validity and compensability of the claim by investigating and gathering information regarding the claim and files necessary documentation with state agencies Establishes reserves and authorizes payments within reserving authority limits Develops and manages well documented action plans with the case manager and outcomes manager to reduce overall cost of the claim...
CorVel Syracuse, NY Full Time
AXIS
07/14/2026  
Head of Claims Value Stream
This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or...
AXIS New York, NY Full Time
GEICO
07/10/2026  
Director of Affiliates - Performance Marketing
Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.   Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.   Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Location: Hybrid, 3 days per week onsite. Corporate offices in Bethesda, MD or Manhattan, NY. Reports To: Sr. Director, Performance Marketing About the Role Within Marketing at GEICO — a team in the middle of a significant...
GEICO New York, NY Full Time
EPIC Insurance Brokers & Consultants
07/07/2026  
Account Manager - Risk Management Insurance
LOCATION: Hybrid, Midtown, NYC office, 2-3 days a week Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.  Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what...
EPIC Insurance Brokers & Consultants New York, NY
Allstate
07/03/2026  
Field Auto Damage Appraiser - Nassau County
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Appraiser, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process , using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or...
Allstate New York, NY Full Time
Starr Insurance
06/30/2026  
Property Transformation Lead
Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress. The Property Transformation Lead will drive large-scale transformation programs and initiatives for the property insurance division, working closely with the Property COO and senior executives. This strategic leader will own the end-to-end transformation roadmap—integrating people, process, and technology priorities—to achieve operational excellence, enhanced customer experience, and sustainable growth. The ideal candidate brings extensive transformation, change...
Starr Insurance New York, NY Full Time
Guardian
06/29/2026  
Principal AI Architect Engineer
Guardian Life Insurance Company: Principal Forward Deployed Engineer Location: New York/New Jersey Area (Hybrid) Company Overview: Guardian Life is a Fortune 250 mutual insurance company committed to protecting our customers’ financial well-being and enriching their lives. Every day, we serve over 27 million people, guided by our values of People Count, We Do the Right Thing, and We Hold Ourselves to Very High Standards. At Guardian, we foster an innovative, collaborative technology culture with a mission to shape the future of insurance and wealth management through data and AI. If you thrive on solving complex problems, building real-world solutions, and driving transformative impact, we’d love for you to join our team. Position Overview: We are seeking a Principal AI Forward Deployed Engineer (FDE) – an individual contributor at the Principal level – to bridge advanced AI capabilities with Guardian’s business needs and deliver cutting-edge AI solutions across the...
Guardian New York, NY Full Time
Flagstar Bank
06/27/2026  
Branch Banking Client Consultant II
Position Title Branch Banking Client Consultant II   Location New York, NY 10038   Job Summary Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.   Job Responsibilities: JOB   RESPONSIBILITIES     Sales Performance : Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively   seek   and deliver the right client introductions to the right team...
Flagstar Bank New York, NY Full Time
Flagstar Bank
06/27/2026  
Branch Banking Client Consultant II - Licensed
Position Title Branch Banking Client Consultant II - Licensed   Location Syosset, NY 11791   Job Summary Branch Banking Client Consultant II - Licensed provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.   Job Responsibilities: JOB RESPONSIBILITIES Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s)...
Flagstar Bank Syosset, NY Full Time
Flagstar Bank
06/25/2026  
Financial Consultant
Position Title Financial Consultant Location Garden City, NY 11530 Job Summary The Financial Consultant has the primary responsibility of retaining and expanding company relationships and soliciting new retail Investment and Insurance business from prospective customers. Advise and assist Flagstar customers in optimizing their financial position by creating a customized investment strategy designed around their goals, time frame, and comfort level with market risk. Job Responsibilities: JOB RESPONSIBILITIES     Meets with   customers or prospects to discuss their financial needs and outline   appropriate financial   products that meet the financial goals for customers.     Build and   maintain   excellent relationships with the retail bank branches. Direct the investment sales for an assigned group of retail bank licensed bankers through coaching, training, goal setting, marketing   plans   and daily support ....
Flagstar Bank Garden City, NY Full Time
Nationwide
06/24/2026  
Consultant, Claims - Indemnity Technical Specialty
If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Demonstrates deep subject matter expertise in environmental liability, with a strong focus on legacy policies, traditional environmental claims, and mass toxic tort exposures. Possesses a comprehensive understanding of historical policy language, long-tail liability trends, and complex allocation methodologies. Skilled in evaluating and managing high-severity, multi-party environmental losses, including contamination, pollution, and latent injury claims. Proven...
Nationwide New York, NY Full Time
Great American Insurance Group
06/23/2026  
AVP of Underwriting- Fidelity and Crime
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Great American’s Fidelity/ Crime Division is a market-leading specialty insurance business with deep expertise in protecting organizations against financial loss arising from employee dishonesty, forgery, and other crime-related exposures. With deep underwriting and claims...
Great American Insurance Group New York, NY Full Time

 

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