213 customer service team lead jobs found

Responsibilities The Description: T he Claims Examiner is responsible for proactively managing a portfolio of claim files and providing technical assistance to team members of varying levels of experience within the Kaufman Claims team. This is an exciting opportunity to be part of a rapidly expanding and newly developing claims company under the global H.W. Kaufman Group umbrella.  The Ideal Candidate: You’re organized and a master multi-tasker . You are attentive to detail and can effectively manage your time and priorities in a fast-paced environment. You’re You connect the dots and apply what you learned to solve problems. You take initiative . You don’t wait until you are told what to do. You anticipate project needs and are resourceful in getting the required information to get your job done. You’re a collaborative and business savvy individual willing to work...

Description Summary: The Digital Product Owner 2 leverages the agile methodology to develop and deliver banking products and solutions and engages with product leaders and stakeholders to access and represent Features, OKRs, and priorities to the agile team. This position works with Business System Analysts to decompose features into story cards, leads the building of the product backlog, sets sprint priorities, provides product demos, assists with mitigating delivery, and provides stakeholders with transparency into day-to-day execution. Duties and Responsibilities: Leads the more complex online/digital products projects to completion. Mentors junior level colleagues as necessary. Validates completeness of approved features for decomposition. Lead the validation of feature priority and implementation sequencing timeline. Manage the product lifecycle from requirements gathering through production and...

Description Shift: Monday-Friday 12-9PM EST, rotating Saturdays 8-1PM EST When working Saturday choose your day off during the week ~ OR ~ Split shift- 8 to 12PM EST; 5PM to 9PM EST rotating Saturdays 8-1PM EST When working Saturday choose your day off during the week Summary: The Credit Services Team Lead oversees daily operations of a Credit Services area/department. Provides support to Collectors through coaching and handling of escalated customer issues and more complex accounts. Responsible for adherence to department policies and procedures by Collections unit staff. Exchanges information and resolves moderately complex customer issues. Distributes, assigns, reviews and/or supervises work flow. Handles the more difficult problems and confers with supervisor regarding the most unusual cases. This position is fully cross trained to perform various functions in the area and ensures...

Description Summary: The IS Technical Specialist provides technical and consultative support on the most complex technical matters.  Duties and Responsibilities: Analyzes, designs, and develops systems based upon user specifications.  Provides technical assistance in solving hardware or software problems.  Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends, particularly as they apply to Huntington.  May assist with identifying training needs or with training of less experienced staff.  May serve as project leader for specific projects. Performs other duties as assigned. Basic Qualifications: Bachelor's Degree 5+ years of related experience or an additional 4 years of related work experience may be considered Python, AWS and or GCP, RESTful API....

Description Summary: We are seeking an experienced Senior Business Analyst to join our Business Management Office (“BMO”) within the Office of the CIO at Huntington Bank. The BMO currently supports certain verticals within Technology, but over time, will support all verticals to provide the CIO with a full landscape of the business operations of Technology.  As the BMO grows to support all of technology, existing processes and reporting must be improved upon and automated to scale and be repeatable, where able.  The BMO seeks to hire this critical role to reinforce the existing team with both leadership and delivery of existing and routine deliverables while also looking for efficiency gains to scale. The ideal candidate will have at least 8 years of experience with analysis in both Finance and Operations, preferably within a financial services organization or within a technology line of business supporting a...

As a team member in Finance at Nationwide, a Fortune 100 company with nearly $70 billion in annual sales, the opportunities are endless! Let Nationwide help create your career journey! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. We are seeking a highly skilled Senior HVAC Technician to support commercial and multi‑family residential properties. This role requires strong mechanical expertise, advanced troubleshooting capabilities, and hands‑on experience across both residential and commercial HVAC systems. The position also serves as a people leader , supporting and developing a growing technical team. Key Responsibilities Provide advanced HVAC service, diagnostics, repair, and support for commercial and multi‑family residential properties. Serve as a technical expert with a strong emphasis on TRANE controls and...

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Are you a decisive, forward-thinking underwriter ready to make a real impact? At Nationwide, we’re not just underwriting policies—we’re underwriting people. Our focus is building relationships, driving innovation, and delivering the exceptional customer experience we’re known for in the industry.   As a Life Underwriting Consultant, you’ll be at the forefront of our mission—analyzing complex cases, making high-stakes decisions, and collaborating with top-tier financial professionals to craft...

The Pharmacy Specialist will work to support people who have been injured on the job. This role will respond to departmental inquiries regarding pharmacy benefits for pharmacy lines of business. The Pharmacy Specialist works closely with pharmacies, claims adjusters, providers, claimants and other CorVel offices to quickly and professionally answer questions. This position is not quota driven, nor is this a “scripted” position. This role requires a service minded individual, active listening and pro-active problem solving skills to be successful. The Pharmacy Solutions team hours are 8 a.m. to 11 p.m., Monday through Friday.   This is a remote role.   ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer pharmacy calls and e-mails in a prompt, friendly and professional manner Assure escalated issues are referred to the management team Consult with claims adjusters regarding medications and pharmacy eligibility Utilize proprietary programs to track inquiries and enter...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Disability Representative Sr Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:       Dublin, OH   : 5500 Glendon Court Dublin OH 43016   PRIMARY PURPOSE : Provides disability case management and complex claim determinations based on medical documentation and the applicable disability plan interpretation including determining benefits due and making...

At American Family Insurance, we believe in more than just providing coverage—we’re here to stand by our customers when they need us most. As a Senior Litigation Attorney, you’ll play a vital role in protecting our policyholders, guiding them through challenging times, and ensuring their voices are heard in the legal system. Position Compensation Range: $113,000.00 - $194,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Why Choose American Family Insurance? Purpose-Driven Work:  Help real people navigate complex legal challenges. Your expertise will make a difference in their lives and communities Career Growth:  Build a long-term career with us. Gain valuable litigation experience, sharpen your trial skills, and develop specialty expertise in areas like auto, property, workers’ compensation, and more Supportive Team Culture:...

Description Summary: Join Huntington: Where Innovation Meets Excellence Huntington is seeking a passionate and customer‑centric Technical Product Owner / Solution Consulting superstar to lead our Platform Onboarding and Customer Success team. This role focuses on ensuring successful adoption of Huntington’s enterprise platforms—specifically the Google Cloud Platform (GCP)-based API Gateway, Enterprise Event Hub (EEH), and Enterprise Query Hub (EQH). You will work closely with internal engineering teams, delivery teams, and stakeholders across the bank to help them onboard to these platforms, adopt standardized capabilities, and realize the value of our enterprise solutions. As the Technical Product Owner for Platform Onboarding & Customer Adoption, you will help define the onboarding experience, simplify the path to platform adoption, and ensure our internal customers understand, leverage, and benefit from...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program. Duties & Responsibilities: Managing portfolio of high value consumer and...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program. Duties & Responsibilities: Managing portfolio of high value consumer and...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program. Duties & Responsibilities: Managing portfolio of high value consumer and...

Description Summary: As a Site Reliability Engineer (SRE) Level II, you will play a key role in maintaining the availability, scalability, and performance of critical infrastructure and services. You will be responsible for building and automating solutions that enhance system reliability and support continuous delivery. In this role, you will handle more complex operational tasks and incidents, provide mentorship to junior SREs, and collaborate with development teams to ensure systems are designed for reliability from the ground up. Incident Management : complex incidents, and ensure service uptime.   Lead troubleshooting efforts for high-impact production issues, providing detailed root cause analysis (RCA) and preventative measures. Participate in on-call rotations, acting as an escalation point for Level 1 SREs during major incidents. Automation & Infrastructure as Code (IaC):   Develop...

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This Hybrid Wholesaler role will support our Life business working with our RIA and fee-based partners. This remote position can be located anywhere in the US, but the strong preference is for the person to be East of the Mississippi River. This is a G.99 band role. #LI-COLE Job Description Summary Do you enjoy connecting with people to promote solutions that can improve the financial wellbeing of customers? If you can form lasting relationships, solve challenges with outstanding...

Description Job Summary: As a Treasury Management Advisor III - Corporate Healthcare, you will play a pivotal role in driving the growth and success of our treasury management business at Huntington Bank. You will deliver sophisticated treasury solutions tailored to complex business needs and take full ownership of the sales cycle for cash management, liquidity, card, and merchant services deals. This includes the full sales cycle, from initial prospecting and consultative discovery through proposal, negotiation, and implementation. In this role, you will act as a trusted advisor to both clients and prospects, providing insightful guidance and strategic advice on treasury management practices. Your ability to understand and anticipate the unique requirements of each client will be crucial in delivering value-added solutions that enhance their financial operations. Duties & Responsibilities Strategic...

Description Duties and Responsibilities:   This role reports into the Head of Digital   Strategy ,   and   connects  the Consumer Facing AI product line with   Data & Analytics partners to ensure priorities are translated into clear, actionable roadmaps, models, and data products that drive measurable outcomes that support business needs.   Analytics Solutions:   Lead the design and delivery of classification, prediction and segmentation models to understand customer behavior and lifecycle dynamics to inform acquisition targeting, retention strategies, cross-sell optimization , cost saving and   revenue growth initiatives.   Cross-Functional Coordination: Serve as the primary liaison between Business Segment Product Managers, Business Analytics, Enterprise Analytics, and the Chief Data and Architecture Office for analytics projects and value streams. Translate...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description A day in the life of a Represented Bodily Injury Adjuster, and what it takes to do the job! As a Represented Bodily Injury Adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your...

Sign-On Bonus Opportunity of up to $1,000* Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound sales leads and walk in traffic Comprehensive paid training and licensing with continuous on-going training and mentorship Recognition culture Comprehensive Benefits package including medical, dental, vision and life insurance Retirement Plan: A 401K plan with a percentage of company-matched contributions Fitness: We reimburse up to $15 a month to an employee for their gym Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insurance Our Company: Confie and its family of companies - Freeway,...