86 customer success manager jobs found

We are looking for a Senior AI-native Product Manager who builds, not just coordinates. This role is for someone who already operates differently: • You use AI as part of your daily workflow, not occasionally • You move quickly from idea to execution • You collaborate directly with engineers in code and systems, not just documents You will work in a P&C insurance environment where precision, security, and correctness matter, and “good enough” is often not acceptable.   What You’ll Do Own product direction and execution for modern web applications Work directly with engineers in GitHub to shape solutions and drive delivery Use AI tools daily to accelerate thinking, prototyping, and execution Lead product discovery across internal and external customers , including: MGAs insurance agencies internal underwriting, claims, and operations teams Engage directly with customers to understand workflows, pain points, and opportunities for improvement...

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.   The Project Manager is responsible for leading the planning, coordination, execution, and delivery of technology initiatives across the organization. This role operates within the IT Delivery & Execution function and is accountable for driving projects from initiation through completion with a strong focus on execution, transparency, accountability, and business outcomes. The Project Manager works closely with key leaders and functional...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees...

Company Details   W.R. Berkley Corporation is a Fortune 500 Company, listed on the New York Stock Exchange. The Company is made up of dedicated and passionate people committed to delivering the highest quality insurance products and services to specialized markets worldwide.   Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the life science marketplace. You will join a highly respected team of experienced, successful professionals with deep expertise in this market as they build the company of the future.   At Berkley Life Sciences, we insure the future of life science innovators today.  We do so by serving as a preferred market for the life science industry around the globe, offering a broad range of sophisticated property & casualty products and services designed to meet our customers’...

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. We are seeking a forward-thinking Product Owner who thrives in a fast-paced, Agile environment and brings strong experience managing complex work with cross-team dependencies. This role is the ‘voice of the customer’ within the Agile development team and is responsible for supporting the optimization of business outcomes and product development process on our digital transformation efforts. This role will own the product/team delivery roadmap, manage relationships and stakeholder communications, maintain product strategy and business alignment in delivery team backlog and work to deliver results quickly. This role serves as the triangulation liaison and primary communication bridge...

MSIG USA continues to grow!  Company Overview: MSIG USA is the US-based subsidiary of  MS&AD Insurance Group Holdings, Inc. , one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks. Summary The CRM Product Owner serves as the key bridge between Distribution, Marketing, and Technology, ensuring that our CRM platform effectively supports producer relationships, distribution strategies, and growth objectives in the E&S insurance space. This role owns the product vision and roadmap, with a focus on lead management, pipeline visibility, and producer engagement. The Product Owner manages and prioritizes the backlog, translates business needs into actionable user stories, and partners across the...

Job Description About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.  In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary:    Acrisure is seeking a n Account Manager to join our growing team . The Account Manager is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for...

Company Details   W.R. Berkley Corporation is a Fortune 500 Company, listed on the New York Stock Exchange. The Company is made up of dedicated and passionate people committed to delivering the highest quality insurance products and services to specialized markets worldwide.   Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the life science marketplace. You will join a highly respected team of experienced, successful professionals with deep expertise in this market as they build the company of the future.   At Berkley Life Sciences, we insure the future of life science innovators today.  We do so by serving as a preferred market for the life science industry around the globe, offering a broad range of sophisticated property & casualty products and services designed to meet our customers’...

Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose. WSFS Bank's Personal Bankers will be responsible for providing products and services to enhance our Customer relationships. The incumbent will get to know their customers, understand and educate them regarding their financial needs, and recommend the appropriate products and services through in-person interactions and outbound calling...

You will work in the field and report to the Property Claim Manager, handling homeowner property field claims in central or south Jersey area. You must be located within this area. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use. In this primarily field-based role, you will spend 80% of your time working in the field, directly interacting with customers. On occasion, you may be asked to travel to an office location for in-person engagement activities such as team meetings, training, and cultural events. Position Compensation Range: $57,000.00 - $94,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special...

Title: Chief Information Security Officer  (CISO ) Location: Morristown, NJ / Austin, TX(hybrid) Reports To: Chief Technology Officer About Hippo: Hippo exists to protect the joy of homeownership. We believe that insurance should protect the things you treasure through an intuitive, modern experience. We provide tailored insurance coverage and preventative maintenance plans that keep you protected throughout your homeowner journey. We’ll also help you find coverage for everything life brings—from auto to flood—reimagining how you care for your home. About the Role:   Hippo is hiring a Chief Information Security Officer to lead cybersecurity strategy, security operations, and governance, risk, and compliance across the enterprise. You will be responsible for protecting Hippo's systems, data, and customers against an evolving threat landscape while ensuring the company meets its regulatory and compliance obligations as a publicly traded, multi-state...

Claims IT Senior Business Analyst - GenAI   Be part of something groundbreaking   At AIG, we are making long-term investments in a brand-new, innovative Generative AI team , designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.   With the support and investment needed to explore new frontiers in generative AI, you’ll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers.   This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build world-class products. If you’re excited by the opportunity to create meaningful impact at scale, we’d love to hear from you.    Who...

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Director, TPA Oversight to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact As Complex Claims Director – TPA Oversight, you will analyze and process bodily injury and third-party property damage claims by investigating and gathering information to determine the exposure on the claim; ensure proactive claims handling aimed at the prompt...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance RN Field Case Manager This Field Case Manager will cover our Trenton, Marlton, Cherry Hill, NJ region and must live in this area in order to be considered. ​ Must have as least 1.5 years of prior Field Case Manager workers compensation experience. Quarterly Bonus Eligible! PRIMARY PURPOSE OF THE ROLE: Sedgwick Field Case Managers work face to face with their injured workers and medical providers t o facilitate; though advocacy, progressive medical...

Technical Product Owner/ Engineer Description The Technical Product Owner/ Engineer supports strategic modernization initiatives within the Financial Protection and Retirement Services Technology organization. The role partners closely with engineering teams to translate business needs into clear technical specifications, features, and system designs. This individual contributes hands‑on to technical discussions, solution design, and implementation support to ensure high‑quality delivery. This individual collaborates with product managers, business partners, and cross‑functional technical teams to shape technical solution. Strong knowledge of Agile is required to manage the backlog and drive iterative development. The individual will be deeply involved in hands-on technical activities such as development, supporting design decisions, creating technical requirements, and ensuring high‑quality implementation. You Are A self-starter, continuous learner and hands-on...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Workers Compensation Claims Examiner | Northeast States Jurisdictional Knowledge | Remote Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?  Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture.  Deliver innovative customer-facing solutions to clients who represent virtually every industry and...

Casualty Coverage and Mass Tort Complex Director At AIG, we are reimagining the way we help customers to manage risk. Join us as a Casualty Coverage and Mass Tort Complex Director to play your part in that transformation. You’ll work with some of the best claims and underwriting minds in the industry addressing challenging claims and sophisticated coverage issues, and helping our businesses develop products to address the rapidly evolving risk environment. Grow your career at the forefront of Casualty insurance. In Casualty Coverage and Mass Tort Claims, we strive to live AIG’s corporate values: Take Ownership, Set the Standard, Win Together, Be an Ally, Do What’s Right. At AIG, we are committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and...

Job Description Schedule: Monday - Friday 8 AM – 6 PM, Saturday 9 AM – 1 PM  WSFS Bank's Personal Bankers will be responsible for providing products and services to enhance our Customer relationships. The incumbent will get to know their customers, understand, and educate them regarding their financial needs, and recommend the appropriate products and services through in-person interactions and outbound calling efforts. This role will be responsible for opening new accounts and submitting loan applications. The incumbent will comply with Bank policies and procedures, as well as regulatory banking requirements. Personal Bankers will resolve customer service issues and perform account maintenance requests for customers as needed, while also recommending and promoting the Bank’s digital banking services. Additionally, this role will assist Customers with teller transactions and will be responsible for processing various transactions in a timely, efficient, accurate, and...

This is an exciting time to join NJM Insurance Group as we continue to expand into new markets!  With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile and homeowners’ insurance.  Become a member of our team and you’ll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service.  Team members are offered a competitive compensation. NJM is seeking a Senior Facilities Project Leader (official NJM Title) to Plan, initiate and manage Facility Operations projects of varying complexity as assigned from inception to completion. This role will plan, initiate and manage Facility Operations projects of varying complexity as assigned from inception to completion. The Project Leader will develop, control, and monitor project scope, budgets, schedules, and progress to ensure goals and...

The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims.   Available Schedules (working 4 days per week): Monday-Friday (4:30PM - 9:00PM) and 2 Saturdays a month (8:30AM-4:30PM) Monday-Friday (5:00PM - 9:00PM) and 2 Saturdays a month (8:30AM-4:30PM) Essential Duties and Responsibilities: Receive initial reports of loss or damage from policyholders, claimants or other parties. Accurately process information into the system for assignment to an adjuster. Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps. Determine appropriate coverage and complete necessary follow-ups in a...