58 customer success manager jobs found

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Purpose: As a Meetings & Events (M&E) Specialist, you will work closely with the Senior Manager of M&E and a team of planners to deliver high-impact employee and customer-facing experiences (both in-person and virtual/hybrid) that support TruStage's strategic business development, customer-relationship, and branding goals. Job Responsibilities: Lead and...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Rooted in the belief that everyone deserves access to a brighter financial future, the TruStage Director of Credit Union System Relations plays a central role in the credit union ecosystem—advancing TruStage’s position as a trusted, influential system partner to leagues, associations, and national leaders. This role is responsible for stewarding some of the company’s most critical...

Summary: This role serves as the primary relationship liaison between Jewelers Mutual and our strategic business partners. The Account Manager is responsible for strategizing and delivering personalized approaches to drive results across key performance indicators in support of organizational business plans, while balancing incoming partner requests. Critical functions within this role include onboarding new partners expediently and efficiently, cultivating strong relationships that drive engagement and sales growth, and training partner organizations to promote our insurance products effectively and compliantly. This position works closely with Business Development, Operations and P&L leadership to appropriately influence the direction of the product(s)/program(s). Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially...

The Opportunity Are you a strategic thinker who thrives at the intersection of customer insight, business strategy, and technology? As a Product Manager in our Digital department, you'll sit at the intersection of customer needs, business strategy, and technology — shaping the roadmap, leading discovery, and partnering with cross-functional teams to deliver solutions that create measurable value. If you're energized by solving complex problems and turning ambiguity into clarity, this role is for you.   How You Will Make an Impact Own the product vision and strategy, translating business goals and customer needs into a clear, outcome-oriented roadmap that drives measurable value Lead ongoing discovery efforts — including customer interviews, journey mapping, and hypothesis validation — to uncover high-impact problems worth solving Partner closely with Product Champions, Delivery Management, and Development to align priorities, define sprint goals, and...

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.  In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 22 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: Acrisure is seeking an Account Executive to join our growing team. Our Account Executives are pivotal in delivering exceptional service and innovative insurance solutions to our clients. In this role, you will be responsible for managing and growing a portfolio of...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Title: Data Operations Intern Job Location: Hybrid (at least two days/week in-office), for those based in Denver, CO; Dallas, TX; or Madison, WI. Willing to consider fully remote for the right candidate.   Filene Research Institute Physical Office Denver/Cherry Creek (CO) = 3700 E Alameda Ave (Westerra Credit Union) Dallas/Keller (TX) = 6032 Innovation Way (Tarrant County...

Responsible for providing consultation and training to employers regarding safety matters. Develop business partnership and ambassador-type relationship with insured policyholders. Evaluate physical premises, equipment, materials, work practices, and safety policies and programs.  Conduct safety surveys of employers’ premises to gather information to assist in risk selection as an integral part of the underwriting process.  Work with management to develop loss control strategies that will have the greatest impact on company success measures. Identify potentially hazardous conditions and unsafe acts that may have an adverse impact on employee claims and assist the client in reducing or eliminating those hazardous condition or unsafe acts. Review business processes and operations. Make recommendations for best practices in safety. Research and analyze technical information, specifications, type of equipment, legal standards, and losses, etc. Write and summarize technical...

Provides quality customer service to participants and policy owners in our 401K area. ** This role can be filled at our Stevens Point, WI Office following a hybrid work model ** What You'll Do As a Customer Service Representative – 401K & L&A you will: Ensure a quality customer experience for our participants and policy owners by reducing friction points and ensuring an effortless process. Listen to and assesses customer needs to take appropriate action to fulfill their requests. Be a key point of contact for customers, builds positive relationships and creates customer confidence, loyalty, and retention by resolving requests using knowledge, empathy, and sound judgment. Provides timely customer service meeting or exceeding specified service standards. Receives telephone calls for assigned line of business and provides upfront assistance to our participants and policy owners in need of service. These needs may include locating, providing, or obtaining...

In this position, you will develop and modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Include analysis of business and user needs, documentation of requirements, and translation into proper systems requirements specifications. In this hybrid role, you will be expected to work a minimum of 10 days per month out of the Boston, MA or Madison, WI offices. Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities • Leverages line of business and business system expertise including business rule and process knowledge to provide leadership for the most complex business application systems projects. • Works closely with technology area to identify technology opportunities and share the business...

This position is responsible for enabling one or more cross-functional teams with Infrastructure and Operations to deliver high-quality outcomes predictably and at a sustainable pace. Facilitates Scrum ceremonies, coaches team members, Product Owners, and stakeholders in Agile principles and practices, and drives continuous improvement through transparency, metrics, and removal of impediments. Partners with leadership to support PI Planning and execution, manage dependencies and risks, and improve flow from intake through delivery to maximize value for customers and the business. This position is not eligible for visa sponsorship now or in the future, including OPT and STEM OPT. Position Compensation Range: $99,000.00 - $167,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Facilitates agile scrum ceremonies including...

You will provide effective legal representation by retaining and supervising outside counsel that handles complex litigation involving either the corporation and/or its insureds within established corporate guidelines and the applicable code of professional responsibility. Perform basic initial coverage review and draft Reservation of Rights letters on certain files. You may also provide legal advice to our business partners on an as needed basis. You will report to the Senior Manager, Legal. In this primarily field-based role, you will spend 80% of your time (4+ days per week) working in the field, directly interacting with outside counsel, customers, Agents, Agency Staff, etc. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role. #LI-remote Position...

The American Family Insurance Legal Department is seeking an experienced Coverage Counsel who has demonstrated the ability to multi-task, work independently and in team settings, and deliver results. You will provide legal support for the Claims departments at the American Family companies. You will work on insurance coverage opinions, attend and provide guidance at roundtables and collaborate on best practices claims topics. You will also retain outside counsel on coverage litigation and monitor declaratory judgment actions. The ideal candidate will assist in the continuous improvement and implementation of the legal department strategies and promote an organizational culture that encourages ethical conduct and a commitment to compliance with applicable laws and regulations, as well as company policies and procedures. You will report to the Senior Manager, Legal. In this primarily field-based role, you will spend 80% of your time (4+ days per week) working in the field, directly...

The Opportunity At M3, the Administrative Project Coordinator plays a pivotal role in driving the organization's workflow processes. Your primary responsibility is to ensure the seamless operation of these processes, utilizing a diverse skill set encompassing clerical, technical, and customer service expertise. By effectively managing and maintaining documents produced for our clients, prospects, and carrier partners, you will contribute significantly to the success and reputation of our company.   How You Will Make an Impact Extend proficient clerical support to internal clients, ensuring their operational needs are met promptly and efficiently. Collaborate across all agency departments, offering indispensable administrative assistance to facilitate smooth functioning. Assist in crafting and disseminating client communications, fostering strong and lasting relationships. Execute tasks with precision and promptness, garnering commendation and positive...

Position Compensation Range: $62,000.00 - $103,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Corporate FP&A Analyst is responsible for supporting execution of the company’s strategy by providing reliable financial reporting & analysis. You will assist in Enterprise financial reporting, including the maintenance and development of financial models. This team manages a complex data ecosystem that feeds financial reporting. You will report to the Senior Manager, Financial Planning & Analysis In this flex office/home role, you will be expected to work a minimum of 10 days per month from either Madison, WI 53783 or Boston, MA 02110 Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role. Depending on the candidate pool, this position may be filled at a lower...

  The Opportunity Are you an experienced accounting professional who takes pride in doing the work well — and finds real satisfaction in being the reliable backbone of a high-performing finance team? As an Accounting Specialist at M3, you'll be a trusted contributor to our Finance Department, bringing your expertise to the day-to-day accounting operations that keep our organization running smoothly. This role offers a consistent, meaningful blend of accounts payable, expense management, banking activity, and financial reporting — making it an ideal fit for someone who values doing important work with precision, in a place where your contributions are genuinely recognized and appreciated.   How You Will Make an Impact Own the accounts payable process, accurately processing vendor invoices, maintaining vendor records, and ensuring timely payments in compliance with company policies. Support 1099 reporting and vendor compliance by reviewing data accuracy,...

We are adding a Texas New Business Specialist to our team! Who We Are: Since 1909, NGL Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialized in a suite of innovative insurance products for life’s journey. We are committed to delivering on our promises across generations with collaboration and compassion.   NGL Insurance Company (NGL) Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer Employee Resource Groups for employees to get involved, learn, network, and offer professional and personal development opportunities. With over 100 years...

We are adding an Agent Solutions Coordinator !  This is a hybrid position requiring individuals to work in office 10 days per month; or as needed for business needs.   Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.   NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer  Employee Resource Groups for...

Acuity is seeking a Security Engineer - Identity & Access Management to assist with the configuration and management of IAM tools and systems.  IAM Engineers support the integration of IGA solutions with various applications and systems, collaborate to improves IAM processes and workflows, document and provide training on IAM procedures, and respond to IAM related incidents and service requests. ESSENTIAL FUNCTIONS: Design and Implement IGA Solutions: Develop and deploy IGA systems to manage user identities, entitlements, and access across the organization. Software Development : Write, test, and maintain code for IAM platform integration, custom connectors, and functionalities using programming languages like Java, Python, or similar. Configure and Optimize IAM Tools: Work with IAM technologies to optimize performance and security. Experience with IAM technologies; examples being SailPoint, Saviynt, CyberArk, and Entra ID. Automation of Processes: Implement...

Primary Details Time Type: Full time Worker Type: Employee The Opportunity: Cyber Security Compliance & Risk Analyst provides advice and guidance to divisional Technology Services and business stakeholders on security compliance, risk and audit strategies to manage identified risks and ensure remediation and mitigation plans are adopted and adhere to security policies, standards and best practices. Often working as a team member on larger initiatives, or delivering smaller initiatives under guidance, this role will perform security compliance and risk assessments and other compliance, risk and audit advisory services as required to meet divisional regulatory driven compliance requirements and policy adherence. Location: Sun Prairie, Wisconsin ; One QBE Way, Sun Prairie, WI 53596; New York City, New York ; 28 Liberty Street, 26th Floor, New York NY 10005 Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3...

You will be responsible and accountable for the coordinated management of multiple, related projects directed toward strategic business and organizational objectives. Responsible for all forecasting and planning activities associated with requests for new projects/initiatives, including demand intake, prioritization, and managing demand through the entire process lifecycle. You will report to our Transformation Director. In this flex office/home role, you will be expected to work a minimum of 10 days per month from Madison, WI. Position Compensation Range: $99,000.00 - $167,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Ensures regular business alignment and prioritization of demand with resource and budgetary capacity, collaborating with cross functional teams. Establishes, maintains, and provides management...